Best Credit Union in Alberta reviews

I have been a member since the late '70s when I had my first little job. After 45 years, things deteriorated to the point it became untenable. Error upon error, horrendous service, a bank manager who needed me to inform her of how some things work...

I have been a customer of ATB Financial for the past two years. I have nothing but wonderful things to say about my financial advisor Kelly Rudan, however there are very few positive things to say about this branch. Just this evening I pulled into...

Im always impressed with ATB's customer service however this particular branch I must say that I rather disappointed with services provided by Maritess. The encounter left me feeling quite uneasy and dissatisfied with the overall customer...

Holding deposits into a business account for more than 5 business days. Who does that? ! Even when they said it will only be held for 5 business days, and now I cant get answers. Tried speaking with someone from head office and they cant even get a hold...

So unprofessional and don’t know what they’re doing. Appalled by the service received. Went to another branch and got exactly what I needed done. Do not recommend coming here.

You guys FINALLY changed your hours to more reasonable hours after decades of people complaining and now you've changed them back to hours where people can't realistically make it to the bank before it closes.

Today I have Visited at this Location for deposit a money in business account and had some of questions about business loan. I met a teller named Miss Preeti. I had a great Guest experience. She was extremely professional and cooperative. She is a great...

Very bad customer service. The manager does not know how to prioritize.

Despite a court order being on file, this branch still put my finances at risk!

Despite multiple meetings in their little offices.

Completely incompetent financial institution.

Not open when it says your open. I went to 4 different banks. Change your information so people don’t waste their time.

Honestly this review is here for one reason. I walked into the bank this weekend to deposit some cash into my account. The gentleman then tells me that they are advisory branch only on the weekends and don't deal with money. Honestly if you...

I had the pleasure of consulting with Advisor Aryan recently regarding car loans, even though I ultimately didn't choose ATB for my loan needs. I must say that Aryan's professionalism and dedication to helping customers truly impressed me...

Sandra at the till is amazing and so helpful.
We really enjoyed our visit.

A big “Thank You” to the staff at the Alberta Treasury Branch here in Banff. I would like to say that your smiles and dedication to customer service are second to none and very much appreciated. Also, a special “Thank You” to Callum for his...

I have been a customer at this branch for several years. Dolly, Ashley and Nicole have always been friendly, helpful and knowledgeable in all aspects of my various banking needs. Customer service is an obvious priority with them. Love the ‘small...

I've had a few appointments with Todd and every time he's been extremely helpful with getting my situation sorted out. He's helped turn a stressful situation into a successful one. I'm thankful for him and his team's help at the...

I m tired to fight against this bank. As business owner working out of town i m very busy. Can t send me a credit card after 3.5 months. I m done with your bank.

Over the years atb has hiked fees, added extra charges and nft fees. Staff at this branch have zero knowledge about their own products, had to return 3 times for a visa debit. Do not recommend.

There was nobody at the tills, kept waiting ten minutes only to be given a bank card that didn’t work. Waited in line forever and told the teller the card she just gave me didn’t work, her solution was for me to call the number on the back of the...