Crossroads Animal Hospital

The lovely lady that answered the phone was informed and helpful. I will be taking my pet to see this vet because of her service.

Thank You Dr. Mann and Brittany for coming in at midnight on a Friday night to help my boy Milo who was in rough shape and fixed him up. Dr. Mann's diagnosis along with his advisement has my boy Milo in the best condition of his life less 2 weeks after his emergency visit. Everyone at Crossroads is so upbeat and caring, going there is stressfree and easy for both the dog and the owner.

The people working here are so nice. Raegan has a way with animals, she made my dog super comfortable. Thanks to all the staff, and the Dr.that provided above and beyond service.

Had a procedure booked with Crossroads, they instead went against my wishes and performed a different procedure. 2 years later I am trying to book an appointment with the Vet and was told I am not welcome back. Thanks for amputating my cats toe without permission and then dropping him as a client with out my knowledge and then denying to see him during an emergency!

Dr. Gupta and Manson have been amazing hands down the best doctors to take your furry loved one to. However their front desk needs some work. Reception is the first thing you see when walking into a clinic, they should be friendly, polite, happy and most importantly caring. Lately coming in there, no smiling, no interaction, rushing to get you out the door, ask a question it’s like your bothering them. The techs ask the history of your dog, (why are you not looking at the chart before seeing my dog) reminding us of vaccinations our furry friends may need, or past due why not do it at the appointment so we don’t have to make another trip. Disappointed in this clinic, sad to leave however why would I spend my money at a place when they don’t even care about the clients or animals they are seeing (reviewing charts before being seen). Best of luck crossroads.

Awesome staff and our dog seemed to be ok with the procedure he needed. Definitely or go to place when it come to the fur babies

Only call in the morning if you want your pet put down without an extra 250$ fee for "emergencies" calling all week for an appointment but it's still an emergency because YOU guys aren't available ridiculous.

Went to buy dog food for my dog. Was told by a lady at the front desk you have to have a prescription to buy dog food there. This lady lacks knowledge of customer service and the fact that you don't have to have a prescription for dog food. Will not recommend this vet clinic because of her lack of knowledge and ignorance to customer service.

We needed an Emergency visit and couldn't locate any Vet in Medicine Hat that could provide assistance. We called Crossroads and they agreed to see us the very same day.
The Vet and the others at this facility were professional and helpful.

I appreciate the knowledgeable, friendly, compassionate and kind staff at Crossroads Animal Hospital. They're always willing to answer any questions, no matter how silly they may be. They are so good with our fur babies! Highly recommend them!

Only dealt with them with spay/neuter program with SPCA.extremely friendly staff and a big shout out to doctor Clayton! So nice of you to help with this valuable program.

Great costumer service! Friendly staff and verry professional. You can tell they love what they do!

First off I want to say the reason for this rating is one vet in particular at this clinic.
I called to get my dog in as he was having medical distress and was told to bring him right in.for the next two days and a thousand or so dollars later I was basically told I had 2 completely hopeless options for my dog with not a shred of kindness, empathy or hope from her. She told me I had to drive my dog to calgary as she was going to refer me to the hospital there to get him a emergency ultrasound and she would make sure they knew I was leaving right away and would be there that afternoon. After 3 hours drive with my very exhausted and sore dog we finally arrive there only to find out she not only didn't tell them I was coming.the referral info also wasn't sent. On top of that, the vet did not tell me I would be spending a minimum of $4000-$5000 dollars for this clinic to just look at my dog. She told me an ultrasound is around $600 so that is the cost I was expecting. Basically she wasted my time with a 6 hour drive on top of not properly communicating anything to do with my dogs situation or treatment options.
Thankfully, i got to speak with the on call vet, Dr. Manson about the situation and within minutes he made me feel better. He talked over my options and listened to everything I had to say without rushing me or recommending things he knew I wasn't able to do for my dog. With his guidance I was able to make the decision to bring my dog back home and meet him at the clinic, that night so he could look into the things we discussed over several phone calls that evening. It turns out one of the very simple things I had told the previous Dr.about she didn't even look into and Dr. Manson checked, sure enough, that seemed to be the culprit.
I am very disappointed in this Dr, not only did she take advantage of my love for my dog but she also didn't listen to anything I told or asked her. Ive given time for her to personally contact me with an apology for wasting a trip to Calgary when she didn't follow through on anything she told me she would. But that call or apology hasn't come. Dr. Manson is an amazing vet and has apologized for her mistakes, but that shouldn't be his responsibility. It still doesn't excuse her total lack of professionalism and respect for not only the pet she was treating but his owner as well. It is human to make errors but the least she should have done is contact me and own up to her mistakes. Shame on her and I hope no one else has to go through what she put us through.

Took our dogs in for their annual vaccinations. Our first time there since we adopted our girls. The whole process was easy and all the staff were pleasant. The cost was reasonable too.

I called Crossroads to have my NEW adoptive dog looked at. She is in pain and in need of emergency services today which is a Saturday. I had a dog prior to this dog that I had always taken in to City Vet and as soon as the receptionist heard me speak of another clinic in town she told me that they WOULD NOT see her. I explained to her that this dog has never been to a clinic here and she explained that they do not take on new emergency clients who have "other vets". To reiterate this dog of mine is NEW to the city and has never seen a vet here in Medicine Hat. My late dog was the client at City Vet.

Shame on your clinic for turning down an animal who is new to the city and in need of help. This feels completely in humane to me and I am shocked to be turned down by a medical professional for such reason.

I called to try to get my cat in for an emergency appointment but they told me they were not taking new clients and that Saturday was only for their clients. There are only three vets open on a Saturday in the city. I was very disappointed to not have a chance to get my cat in! Pet owners need to know there is somewhere to take their pets in an emergency.

Great service and care. We're very understanding to our dogs needs and continued to follow up. Dr Suleman was awesome

Had my cat spayed here through the SPCA low income spay/neuter program, she was taken care of wonderfully and the techs gave thorough and complete aftercare instructions great service! Will be coming back for check ups and shots!

I was happy with the first 2 visits with Dr Gupta but the last visit not so happy about because my dog was scheduled for an appointment with a different scared vet and I did tell reception that he might not be very friendly and that we could muzzle him was told not to worry that they would muzzle him when we arrived, the vet was concerned that my dog would injury the personnel.took time off work to be turned away and when I called back to make another appointment a certain receptionist//assistant was very rude. I'm going to another vet that's not scared of dogs.

Even with Covid 19 precautions in place, Dr. Jazmeen was still thorough, informative and took time to discuss our animals. We've been coming here over three years and are always pleased with the Vets and Support Staff. Highly recommended for all your pet's needs from beginning, and sadly, to end.

Dr. Clayton Brandt is by far the best vet I have ever dealt with. He is kind, caring, professional and it’s very easy to see that he truly cares about his patients. His after hours service far exceeded our expectations. He has given us every available option for our lab in order for us to determine how to proceed with our old boy.

Great animal clinic. They are very caring and very helpful. They take the time to explain things and answer any questions or concerns. We have been going to Crossroads for years and will continue going to them and trust them with our animals.

We recently had to suffer the loss of our 2 German Shepherds and cannot thank the vets and staff enough at Crossroads for their kindness and compassion. Particularly Alma when we lost Odin and Layne when we lost Bella - Layne especially took the time to understand our dog's temperament and personality so that not only was he able to accommodate ourselves but also best serve our pet's need as well.

They'll tell you what your pet needs and they'll answer all your questions and won't upsell you. My husky is a loyal client of this place. Thanks crossroads staff!

Enjoy going to Crossroads vet clinic. We are very pleased with the care our fur babies receive. We would definitely recommend Crossroads to anyone️️

I recently had to put my little fur baby down after he was having liver complications. I took him in to Crossroads 6 weeks prior to his passing. The vet was very straight forward with his diagnoses while still being super compassionate about the circumstances. Although my little guy was older, we weren't expecting that he would only have a month or two to live. When the time came, I couldn't have asked for a better experience. Everyone there shared the same professionalism and compassion. It was the hardest thing I've ever had to do, but I felt more at ease having chose Crossroads Animal Hospital.

Took our Yorkie to see Dr Gupta because she was having seizures. He examined her and the suggested blood work. He did give us a couple of ideas about what he thought it was but wanted to wait for the blood results. Dr Gupta followed up on the Tuesday with the results and suggested it could be a liver shunt or diet. We talked and realized it could be store bought treats we had been feeding her. We stopped the treats and she has had no more seizures. I was glad Dr Gupta did not try to upsell us on unneeded tests and showed enough concern to personally call with the follow up.

We unfortunately had to put our dog down today. I just wanted to say thank you so much to the staff for being so caring in this delicate matter and giving us the time to properly say goodbye. You have definitely made a believer out of me that crossroads truly cares about each and every pet that comes through your doors as though it was your own. God bless you angels in scrubs

As someone else mentioned, they are a little “icy”. The “practice manager” has no tact and her people skills leave a lot to be desired. Less than impressed after talking to them.

Staff are always friendly and remember you every time (even when I can't remember which food is the right one).

Staff was caring compassionate and went well out of their way to make your visit as pleasant as possible.

They were stunningly compassionate and uplifting when needed at the perfect time. They never pressured about money and simply gave me the paper after a big hug for our loss. So highly recommended

The Vet.thoroughly answered my questions and was very good with my puppy. All other staff were great as well!

How can I say anything bad about this amazing place the save animals lives and I live less than a block away I would trust both of my cats lives in there hands.

Nearly 2 years ago, we had to do the hardest thing we have ever done & make the decision to have our beautiful shihtzu dog Billy put to sleep. Billy was only 6 years old. We as a family cannot thank Dr Gupta enough for everything he did to help Billy in his last week, & his compassion & professionalism on his final day was first class, at the worst moment in my life I couldn't have asked for a more caring & genuine person.
A couple of months ago we felt ready to give our hearts to another dog, so we took the plunge & welcomed our new shihtzu puppy Bruno into our lives. I knew instantly who would be entrusted to carry out his medical needs & that’s Crossroads.
After what happened with our first dog I am super paranoid, but the staff completely understand that & do everything to make me feel more at ease & Dr Gupta as always is so kind, professional & understanding. Bruno was neutered today & the staff have gone above & beyond this week to make sure I wasn’t a nervous wreck & Bruno was well cared for.
I would recommend this veterinary practice to anyone, pets aren’t just pets they are family & I trust these guys whole heartedly.
Medicine Hat you are super lucky to have such a warm, welcoming, clean & professional veterinary hospital within your community.
Thank you again for everything, it means more than you all know

I cannot say enough great things about Barb and her team at Crossroads. We moved out of the country a few months back and needed an export permit for our dog. Barb went above and beyond to ensure the whole process was as smooth as possible and we cannot thank them enough for all of their hard work! Each time we go into Crossroads everyone is so friendly and really makes an effort to make sure our pup is at ease. If you are looking for a great vet for your animals, look no further!

The staff at this veterinary clinic are nothing shy of wonderful. Unfortunately, our visit did not have a happy ending but every staff member that was present that day were very sympathetic to our situation and made the process smooth and quick as possible.

We have been going to this vet for years. Most recently, we had an emergency with our 4 month old puppy. The compassion and care provided by Dr. Manson, Dr. Gupta and the staff was incredible. So thankful they diagnosed quickly and took such good care of our boy.