Crossroads Furniture Mart

Huge Closing sale, "everything" up to 90% off.was told make a reasonable offer on anything, Offered to buy dining table (that isnt even on sale FTR) for full price $900 cash right now, if they throw in chairs, was told no buy the table and 3 chairs for $1500 they'll throw in the 4th chair free.whoopee doo, big everything must go sale will knock $200 off FULL price on
something.pay to ship it all to your stores that aren't failing and closing down!

Really bad customer service Owner of this store is really Rude.don’t waste your time there. Don’t buy from this store
Very Bad experience

I go here with my dad and mom sometimes and I love the experience going there. Too bad they are closing… -1 star (result: 4 star rating)

I have bought quite a bit over the years here. They treat us well, are honest, and it's an adventure in the store. One minute contemporary then next minute marble columns. I do not like shopping much. It here it's a little more fun. Some stuff in here is so bold that my wife says no before I even see it. Fun!

Had a great experience! Been looking at a couch for a while, but needed it delivered on a specific date and was no problem. Delivery guys were great, quick and took all the packaging away after setting up the couch exactly where I wanted it!

Great help huge place almost need a scooter or something like that to get around the playeah it's awesome

Amazing customer service, friendly and helpful staff. Shiv went above and beyond to deliver an amazing customer experience. The chairs we great quality for the price and arrived quickly. Would definitely shop here again. Highly recommend.

Owner, teach the young guy working here some manners. As a man in my 40s with intent to make significant furniture purchase to be met with this kid's "hey man", "no man", "yeah man" is very unimpressive. I walked out. Years back I had great professional experience purchasing sofa set and some tables with the owner himself, an elderly gentleman. What happened?

I have visited and bought from here a few times and this store never disappoints. We always go and see Shiv. He has provided us with exceptional service from the start when purchasing our dining furniture and our couches. Would definitely visit again. I highly recommend.

I visit Crossroads furniture periodically to purchase or browse. Some of the merchandise esp area rugs, tapestries and floor model furniture has been there for years and yet the price increases. Such an item, as an area rug being as old as it is if you were to buy it, and have it cleaned one time, it would fall apart. Why not Truly lower the prices on some items clear them out?

Thank you guys fir the awesome and fast service specially Shiv he took the time to look out after our furniture and keep following until we get all the service done. I will be with no doubt a loyal customer. Thank you again guys

Deals in store were fantastic. Dealt with a gentleman named Shiv who was great at helping me find a new couch. Wil definitely come back for future furniture

Deals on this store were fantastic. We bought bed mattress and the warehouse guy was very helpful to us. Keep it up!

They were scheduled for tomorrow but phone and asked if they could drop of our new couches this evening. They helped my husband move our old couch downstairs and set up the new ones extremely quick and efficiently as well as they took all the packaging.

Really nice people, terrific service and good prices! Tammy was very helpful and just an awesome easy person to deal with! I bought a couch from them that has USB plugs on it that I didn’t know about. When it was delivered I think the cord was left somewhere or missing. The delivery guys had a challenge getting the couch into the house as my doorways are weird but they got it done. Anyway, after I got the couch inside I realized it has USB plugs and there was a missing plug adapter. I didn’t really care about the USB plugs and I didn’t call them to ask for the plug. They cared though! They called me and delivered the adapter. I just think that’s great service.

I am a second time buyer from here. Bought from Tammy, both times. She offers the best service and is so patient. This store has the best prices and selection. We have now furnished our whole house from here. Thank you so much!

We spent a lot of money on a round and rectangle table, $799 each. There is a clear defect in one of the tables that they refused to assist with. Some of the chair legs had chunks of wood missing from them (3 out of 8 of the chairs).

When I called to get help with the above, they said that as it was already delivered they are no longer responsible to help me. They did offer to help with one of the chairs, but the chair they did bring was repaired/used (the leg protectors were different colours and sizes).

If they had of just asked to see what I meant by defect, instead of immediately saying they are no longer responsible to assist me, they would see it is impossible for me to have done/damaged the table.

I won't be purchasing products from here going forward.

Very good
Quality of furniture is top notch!
Prices are top notch too
And the variety is amazing. Variety in the stock and price. There is something for everyone

I particularly like the fact that everything is setup and you get to see and tryout what you buy

Huge store with lots of living room and kitchen furniture. What we were looking for had sold out, however we were able to find a better looking sofa and chair in its place.

Went in there on Nov 8 for a browse. We saw a couple larger tickets things we were interested to buy, but the 100% down no refund/cancellation policy was a bit risky in my mind. Asked if there was any room to negotiate on price, both sales rep and manager were firm that there was not. Asked what it was worth for them to make the sale now vs letting me walk and risk not coming back, they were comfortable with the latter so we left. Left my phone number incase they changed their mind, haven’t heard back. In a commodity like industry that is highly competitive with many competitors willing to go the extra mile to close the sale, it is mind boggling that these folks aren’t interested to make a sale. If the owner or GM is reading and wants to make a deal, hit me up.

We went to this furniture store a couple of weeks ago, we chose some furniture total of 5 items and we asked the salesperson to give some discount if possible unfortunately he didn't like it and told us to leave the store and asked us not to come again. I think he was the owner. Very rude guy and pushy salesperson. Will never go there again and will let my family and friends know that they have the worst customer service.

The employees are rude, tired and impolite. The return and exchange policy is out of this world. I recommend staying away from this place.

Spacious with an eclectic of furniture. Great for wandering around for furnishing ideas. The space doesn’t smell as bad as other reviewers state. Some very basic and very grand pieces with minimal hassling from sales people. Worth a wander around!

Bought coffee tables from this place and they have a great quality and a good price. I searched in many places but everything was more expensive. Great service!

This is a real good place to start a journey when shopping for furniture. They have a wide variety of furniture to choose from and the prices are reasonable. We have purchased furniture from them in the past and have never had any issues. The only thing missing on our most recent visit was sales staff.