Crystal Glass Canada Ltd

Shari in office and Cody the installer from Sherwood Park provided excellent service for new windows at our home. Cody came out to measure and discuss/educate us to make sure we chose the correct type of glass based on our needs. Also, they were upfront with the amount of time from order to install. There suppliers for house windows all have different leed times that can affect prices.

I just had the back window of my truck replaced. Great customer service and happy with the competitive pricing

Person, Cody was very professional and friendly. He explained process and even called before coming saying he was running a bit late.

Booking my appointment was easy and they got me in quickly. Provided an accurate quote prior to booking the service. Were on time and completed the service to an excellent standard. I am very happy!

Had an issue with my windshiel install. Delt with Shari who was extremely professional. Delt with my concerns in a timely matter. Such a pleasure. When I brought my vehicle in I recieved equally professional service from Frederick. A completely satisfying customer experience. Thanks so much!

Experiences January 27 & February 11/23

I’d gone into Crystal Glass in January to get a specialty piece of glass cut for a glass art project I’m doing. It was only 3x5”, they could’ve said that this was too insignificant an order to do for them. When I called to see if it was ready for pickup, I spoke to Frederick and well, he couldn’t have been more welcoming, warm and engaged. His customer service was top notch which is a great testament to the management and team he works with.
The glass was (to me) an intricate cut, I was thinking all week it wasnt going to fit to be inset, I was very anxious. It fit perfectly! Which was great work on the part of the lady who took the order

Update: today I went back, this time I’d brought a piece of my own glass to have cut to size. Where they could’ve done what I’d asked and Id have been none the wiser, Shari at the desk told me it would be cheaper for them to cut their own glass. And it was 1/4 of the cost! Again I applaud their customer service, thinking of their customer vs the bottom $.

Thank you so much Crystal Glass, I highly recommend you and your team

Had a wonderful, positive experience with Cody from Crystal Glass in Sherwood Park. He is professional, very knowledgeable, and prompt. I would highly suggest Cody when calling Crystal Glass in Sherwood Park, he will definitely be able to help you.

Work was done when promised and on time. The installers were helpful and informative. Would highly recommend.

Good service. Because glass for renovations is imported, the time for job installation is quite drawn out. Not Crystal Glasses fault, is just the way service industries have to operate with a shortage of product world wide.

I have used Crystal Class in Sherwood Park for several of my Design Projects and love the service of Shari and her team. Friendly, knowledgeable, good quality and on time. I can't ask for more.

Horrible experience. Had my windshield replaced and a month later there was so much condensation on the inside of my truck it looked like someone showered in it. I call crystal glass, and was told by the regional manager (Ryan) that it is an improper install. So he told me that he would order me a new windshield an upgraded windshield for my troubles and that it would be replaced the following day at 11: 00 a.m. I went in to get my windshield replaced 15 minutes later I'm told my vehicle is fine and there is nothing wrong with it. I've called other shops and been told that there's got to be a leak and now I'm stuck going to another shop to Shell out another $500. This company lies they don't know the truth. I called other locations in the province to ask how long it would take to test my windshield it would take anywhere from 45 minutes to an hour but magically these people do it in 15 minutes and everything's fine.

EDIT****
Company has contacted me is replacing my windshield Wednesday morning very happy with the conversation I had with him and the general manager.

Manager Shori was very helpful and quick to get our parts on time! Definitely use them again for our fleet as price point was very competitive.

I had a bit of trouble getting through via the phone but went in person. I had glass cut for a garage door in minutes and the gentleman carried it to my vehicle for me.

The price was less than I thought too. Great job.

Upon dropping my vehicle off the staff were very friendly and straight forward. These guys at crystal know what they are doing when it comes windshield installs, i am more then pleased!

Staff are great/friendly. Very efficient. Been here 2x. Both experiences were fantastic! Thank you!

We have had at least 4 windshields, in home service, window screens, custom glass pieces, and custom mirrors done by Crystal Glass Sherwood Park. We have had very few issues and the customer service has been phenomenal. Shorie is indespensable and totally deserves a raise! There are few places that deserve a five star rating but this is one. They do what they say, when they promise it and at the price quoted. Just need them to know it is very appreciated!

The customer service was awesome and the service and time it took was exactly as quoted. Would recommend!

I had my windsheild damaged on my way into Fort Saskatchewan yhat left the interior of my vehicle speckled with glass. The shop in the Fort was booked but suggested I try the Sherwood park location. They were able to book me in the same day (Great). I mentioned glass on my seats and they vacuumed my interior even my floor. I very much appreciated their customer service. The ladies in the office were very welcoming and polite.

I had super service and a great new windshield installed on my 2017 Rav. I have the rain sensor and the safety sense in my vehicle, and they did a great job with everything. Sherry in the front was super to talk with! John really shows great customer service. I highly recommend Crystal Glass in Sherwood Park!

Outstanding customer service and quality of work. Brittany at reception provides excellent customer service! Recommend you take your vehicle to Crystal Glass Sherwood Park.

Terrible customer service with no communication.

I ordered a flat glass table top piece last Friday. I was informed that they would be cutting the glass on Monday with delivery on Monday afternoon. I was happy with that and informed my partner of the the delivery plans to ensure that he would be home. However, over the weekend I realized that my measurement was an inch off so on Monday morning I called to change that and I again was reassured that delivery would be that afternoon sometime. Despite this, the glass never arrived by 3: 00 PM so I called to inquire. I was then informed that their flat glass employee was sick and they were running behind. Extremely poor customer service as we were not notified and my partner sat around all afternoon waiting for them. I stated that tomorrow (Tuesday) would still work and the customer service representative informed me that it would be a similar story (cut glass in the morning; delivery in the afternoon). However, the glass never arrived by Tuesday afternoon and Crystal Glass did not call or email me. I called them again and they informed me the flat glass employee was sick again and we would have to wait for another day. Unfortunately, two days were wasted waiting around for glass that was not even cut yet.

Poor customer service and communication. Save yourself the hassle and go with another glass shop in Sherwood Park.

We had a windshield replaced in my wife's car and after about a week the heater fan started making a bit of noise sounded like something had fallen into the vent and was rubbing on the fan. I talked to the staff here and they had the car back in and fixed up with no questions. I would recommend this Crystal glass to anyone. The original service was excellent as well, they drove my wife to and from work in order to accommodate her work schedule. Thank you

Geoff was amazing to deal with and made sure everything was done perfect. There were issues with the windshield they originally tried to put in and it left me without my vehicle for a day so they could get one right from the manufacturer. Geoff promptly got me in a rental and kept me updated through the entire ordeal. Highly recommended. Thanks again.

The staff are very friendly and always willing to go the extra mile. Great service and fast turn around. They are the only glass shop in the area that I trust to work on my classic.

Went in to get a piece of mirror and they gave me two for the price of one hooked it up thank you very much

The people and service at this location are top notch and they went way above and beyond for me recently. I ordered a custom cut mirror for my bathroom renovation and chipped the mirror during installation, I returned with the chipped mirror to discuss my options, it didn't take long for them decide to cut me a new mirror and I left within an hour with the replacement at no extra cost to me! In the past I have also ordered a mirror for my second bathroom as well as glass for my hockey jersey cabinets and have been very satisfied! Thank you Crystal Glass Sherwood Park!

I just discovered that Crystal Glass repairs more than automotive glass. They also repair household glass and mirror items. Two professional men from the Sherwood Park Crystal Glass location fixed my glass shower door that had popped out of its track and I couldn't fix it. They fixed it within minutes without requiring any new parts! Thanks!

Best glass shop around. We have taken our vehicles here for many many years. They are always friendly, accommodating and they do fantastic work.