Thanks Bill Hutchinson u been very helpfull when i make the order to pick my pallet from chicago to calgary. My order come on time when u say they are. U and your team including the deliver driver always helpfull and polite i dont have no problem, over all this 4 years working with u guys thanks CSA
We made an appointment with the dispatcher for 12: 30 PM as our business doesn't open till then.
Then the driver called us maybe 20 times trying to get someone to come in and accept the delivery. We told him on the very first call that we scheduled for 12: 30, and that no one would be there until then. He continued calling repeatedly, we talked to the dispatcher explaining the situation. And the dispatcher told us to talk to the driver again, which was weird because nothing changed with our circumstance.
Apparently we were the last delivery so he just didn't to work. Driver arrived at 12: 15 and started blasting our call centre again just to be told that we would be there at 12: 30. Really poor customer service, 10/10 would recommend hiring someone else.
TERRIBLE SERVICE - They gave me completely false information regarding lanes and dates, then would do nothing to deliver on the service I paid for even tho it was in writing on the quotes they sent. NEVER USE THEM.
NEVER USE THEM. Insanely terrible service. They gave us false information on pick up and delivery times, left us hanging and would not do anything about it.
Very bad customer service. They have been delaying my shipment from Vancouver to residential house in Calgary for a week. They told me that they will send me my shipment today, but they never did. I've been calling the company, but it seems no one want to responsible about it. The service is really bad for a small business/company