Dinner Factory

I have been going to the Dinner Factory since it opened its doors and have always been happy with the meals and the service. Under new management everything has gone downhill. I ordered 3 meals and each one was messed up. Instructions were not included and some ingredients were missing. When I called the new owner said she would give me a coupon. I called to see when I could get it but the new owner never returned my calls. I called one morning and she said she was making up my meal as we spoke. We came 3 hours later to find she hadn't even started. I won't be going back. Such a shame to see such a great place turn out like this. For the owners sake I hope she can straighten this out.

I miss Dinner Factory. Delicious meals and oh-so easy to prep. Everything pre-cut, items set out in the order you need them with the measure you need. Leave out what you don't like, e.g. Hot sauce. I've made twelve dinners in an hour, taken them home and thrown them in the freezer. Super simple to finish when you are ready for them. Cost is no more than the grocery store, but the prep work is done.
Sadly, I moved from Alberta. No DF where I am now.

Warning! Switched ownership between Oct and Dec 2022. Today, I called the store asking for help regarding an order I was trying to place using an instore gift card. I was told the owner would get back to me if I sent her an email with my number. I waited a few hours but I wanted to place the order today, so I drove in person and entered the store. As I walked in, the phone rang. The employee left what she was doing to answer. Midway through her call she asked me what I needed, "Looking for service, " I said. She told me she was on the phone. I said, "I see that" and she went back to her call. I waited for several minutes. When she was done, I tried to explain my frustration in trying to redeem a gift card that was held in the store. I told her I was home from work sick today which is why I was trying to get this done, and it was then she turned on me, asking me to remove myself from the store. "I don't appreciate you coming in here when you say you are sick! " she exclaimed. A second person came out from the back and said, "You should be wearing a mask". They went on. "You're spreading your germs, I can't believe you came here when you are sick and admitting it openly. " I was so in shock by being blasted by these two, all I could say was, "Really? This is how you treat your customers? " (Last I checked, cramps and migraines were not contagious but does make it impossible to do my job). They assumed I walked in with covid, I guess. Being home "sick from work" doesn't mean I am being an irresponsible citizen but they were ganging up on me at this point so I just asked for a refund of the money that the kind person spent for us, and the response: "And as for a refund, I'm not going to give you someone else's money. The store has new owners now and the gift card was made under the previous ownership. " I was in disbelief over how she continued to berate me, basically, kicking me out of the store. All I wanted was to order a beef brisket and a rhubarb crisp for the weekend and my day ended up like that. As a customer service specialist myself for several years, I have dealt with a lot of upset customers, mentally ill ones, drunk ones, rude ones, and yes, even sick ones, yet rule number one, professionalism first above all else. Her response to my complaints today was enough for me to swear off this company forever. I have lost my appetite. Now, sadly, I need to tell my friend her money just went down the tubes under the new owners.

Great meals, wide variety of selections of dinner meals, breakfast, lunch, sides and even desserts. Portions are good and as described! I've recommended to all my friends, definitely makes life easier.

Best place to get ready to go meals, whether they are fresh or frozen! The owners, Ed and Kim, are fantabulous and are always thinking about the needs of their customers. The food is healthy, the recipes are simple, and pretty frickin' tasty! Great place for anyone who is too busy to cook meals at home, as well as family friendly.

The meals are fresh and amazing quality. We never waste anything, I buy less groceries that go to waste, and we really enjoy the leftovers!

I have been enjoying the Dinner Factory’s great food and great service for close to ten years. The meals are tasty and have easy-to-follow instructions that are foolproof for even the youngest in our household. I enjoy the convenience of a home-cooked meal without the fuss and mess of prepping it all. Also, I really appreciate the commitment to working with local food suppliers for their produce and meats. Whether I have prepped the meals in their commercial kitchen or had ready-prepped meals delivered to my house, the quality of the food, the variety of meal options, and the stellar customer service have been second to none.

I really like this concept. Small local business doing their best to serve the community, bringing fresh meals to your table during these trying times. They assemble and offer delivery. All you need to do is heat and serve!

I ordered from dinner factory twice while I was pregnant using the they make/you pick up option and I will continue to use post pregnancy. My husband wouldn’t stop talking about the perogy casserole. The meal options are family friendly and easy to make whether you bake in oven or slow cooker etc. Everyone in the store and on the phone is super friendly. And everything is delicious!

Great experience with my 9 year old, the two ladies working were very helpful.wide variety of flavours and fresh products & vegetables

Fantastic concept for busy parents to prep 6,9,12 meals all in one-shot. Ed and his staff are fantastic, to top it off too!

Amazing experience! Will 100% be back. The team at dinner factory was so wonderful, and everything was so organized!

Great place! Meal choices are wide, and yummy! People who work there are knowledgeable and helpful! Thanks!