Dominion Medical Centres

What a beautiful and well run clinic. I have been used to waiting hours to see my family doctor my whole life and I was in and out of my visit with Dr. McPeak in under and hour. Couldn’t recommend them more!

I am writing this review about Dr. Kahn. I had the horrific experience of meeting with Dr. Kahn, because my family Dr was not available. I was in tears by the end of the appointment with this person. He is aggressive, abusive, dismissive, does not listen, argumentative and simply put - an awful human being. Stay away from this - evil man. He should have his medical license removed. How is it possible that we license such low life people to practice medicine? Please stay away from this so called MD. He does not care about anyone, he is so awful and disgusting and a vial human. I pray he loses his medical license so that other innocent people do not have to endure his evil vial behavior and violence towards his patience, Read the many reviews online. This Dr has the worst reviews over and over again. So who allows him to continue to practice? Unreal to be honest. Again - I encourage you to read the many reviews prior to mine. He has a disgraceful and vial reputation with so many people - for a reason. Please protect yourself and your family from this monster. He is pure evil.

(This is not a review of the quality of healthcare, just location).

There's no signage outside for Dominion, but once inside the doors (Marked 1055 Keswick Drive SW), the 2nd floor location via the elevator is signposted.

There's no Dominion corporate branding at all (as of May 2023), so follow your nose once you're out of the elevator: it's a few doors along, on the right side of that 2nd floor main corridor.

It's a very good clinic. I've been with them for over 10 years.
The new location is a little hard to find

What’s the point in making a 3 pm appointment when you won’t be seen until 4: 10 pm? Where’s the health ‘care’ in that? The front desk girls are super rude on the phone and the girls at the back are super judgey about your ailments

This not a review for the clinic, it is for a doctor called Dr Khan, very rude and can not listen to what you have to say. Very rude. He will not listen to you at all and I feel like he needs to be out of that place. He is making the clinic look bad. Sorry and I wish he can learn to respect. I Today the 11th of October, (the fourth time if not mistaken) seeing him, I had to face him and tell him on how he has been treating me. He could not listen. Very rude man indeed.

My family physician, Dr. Smith, is so unbelievably kind, caring, and considerate. She is absolutely a gem. If I was rating only her, I would give 10/5 stars. For real. She never makes me feel rushed, and her warmth and understanding is unparalleled.

I give my 2-star review because reception is terrible. The receptionists pick up and hang up the phones because they ring non stop. More front-end staff would be pertinent, but I guess that's not possible.

**I have updated my review to lower my star rating as yesterday I was actually hung up on by a receptionist, and when I called back and asked to speak to a manager, SHE then talked to me like I was an absolute dough head. I am not a difficult person (in fact I'm usually a total pushover), but when I have to deal with these people to get the patient care me and my children DESERVE, it becomes quite frustrating really quickly. **

Additionally, I have been seen twice in walk in when I couldn't get in to see my doctor, and was given either completely incorrect medical advice, or was left feeling disgusting and absolutely offended by the things the physician said to me.

Dominion, do better please.

Dr Spak and his team take care of my elderly mother, and they are fantastic. Caring, knowledgeable and considerate. Great communication and they are happy to listen to my concerns. The reception has always been helpful when I call.

Staff pretending they can’t hear me over the phone. I called more than once different times and she “hello” and then immediately hung up?
What kind of service is that? Please be professional.

My family physician, Dr. Smith, is so unbelievably kind, caring, and considerate. She is absolutely a gem. If I was rating only her, I would give 10/5 stars. For real.

I give my 3-star review because reception is terrible. The receptionists pick up and hang up the phones because they ring non stop. More front-end staff would be pertinent, but it is never done.

Additionally, I have been seen twice in walk in when I couldn't get in to see my doctor, and was given either completely incorrect medical advice, or was left feeling disgusting and absolutely offended by the things the physician said to me.

Dominion, do better please.

Dr. Andrew Spak and his staff take excellent care of myself and family, the many kilometers we drive and occasional appointment delays are worth it, thank you, Doc.

Dr. P KHAN is very rude. I never see doctor that has bad attitude just because he is old. He needs to retire ASAP! And don’t even bother coming to clinic

This is a terrible clinic. The staff is rude and not caring. There were 6 patients when I got there and I waited for 3 hours to see a non caring doctor for a few minutes. They have an extremely poor attitude towards the walk-in patients unless you’re one of their friends. Do not go there if you can help it.

This is by far the slowest clinic I've ever been to. Been here since 8: 30 with 5 people ahead of me for walk ins. It's been almost 4 hours and there's still 2 ahead of me on top of a rude receptionist. Stay away

I've waited 2-3 hours in the waiting room, then I got in the doctor's room and waited for another hour, and still waiting. This is unacceptable, people have better things to do.

Says they’re open at 7, waited around 15 minutes and door was still locked. After not being able to get in. Called to see if I could do a walk-in, as their sign on the door instructed so. Keep in mind there are no other cars in the parking lot with patients in them. After about 10 minutes someone answers to say no walk ins. No explanation, or assistance in finding another place.

I am shocked at all the negative reviews! I haven't read all 201 reviews yet, but I will, when I have more time. My family doctor, Dr. Spak, hasn't been mentioned in any of the reviews so far. So that may be why my experience has been vastly different than all the negative reviewers'. It doesn't explain why I have never had a problem with any of the receptionists though. Dr. Spak has been 5 stars, every time I see him, or have a consultation over the phone. I have been with Dr. Spak for 20+ years now. Ever since he was at a clinic in Old Strathcona. He has moved twice since then and I will go to wherever he goes. As he is the absolute best family doctor that I have ever had! I always make an appointment online and have never done a walk-in.

Waaaaay over priced for private services. I paid 160 for A drivers medical eval. After finding out the province wide average is 75 dollars. There is a clinic that does them for 25 dollars “sunup medical clinic”

As I can agree with some reviews regarding the front end staff, I only had an issue with one. Besides that I have been in and out of the clinic for the last month due to a work injury. Dr. Khan has been absolutely amazing helping me and the healing process through it all. He was very informative and didn't use big doctor words that I wouldn't understand. He was very thorough and very understanding to all my questions and concerns. My last visit he told me if I had to see him again, he joked about bringing him a loaf of sourdough bread, so I did just that! (Merry Christmas) Very friendly and absolutely amazing. I will go back to see him again even though waiting times are a bit harsh!

I will NEVER go back to this clinic and will advise anyone I know not to go. I went to the walk in clinic the morning of January 9,2022. Front end staff were professional and appropriate. I was seen by Dr. Khan and by the end of my extremely short visit, I left the clinic in tears. Dr. Khan was extremely rude, abrasive, dismissive, and condescending. He spoke over me, dismissed my concerns, and acted as though I was lying/uneducated about my condition despite me clearly being more knowledgeable about it than him as his facts were incorrect. He argued with me and refused to listen to what I was saying and continued speaking over me/cutting me off.left crying and feeling attacked and invalidated. There was a nurse in the room who observed this all but did not say anything. Dr. Khan should not be practicing medicine. I have never had such a poor experience with a doctor in my entire life. If there is any chance of being seen by doctor Khan, AVOID THIS CLINIC. Would give 0 stars if I could.

From the moment Dr. Khan stepped into the room, he was extremely condescending, talked over me while I was trying to voice my health concerns, handled me so aggressively I was bleeding after what he said was “just a swab”, and used the word “very smelly” to conclude my 5 minute exam after a 3 hour wait. I was in extreme discomfort and Dr. Khan had me in tears leaving the clinic. I will be specifically asking to never be in Dr. Khan’s care if I ever end up visiting this clinic again. The nurse helping the doctor was very compassionate and even checked in on me after she witnessed the way he treated me. Her kindness helped me feel less distressed leaving. I will be lodging a formal complaint because he shouldn’t be allowed to be treating patients with such little dignity and getting to call himself a doctor. He should not be in a role as a public face in healthcare in general with such lack of basic patient care and a complete ignorance to patients’ concerns.

Revisiting to see if there have been other bad reviews about Dr Khan. He has the worst attitude and conduct of any Dr I’ve ever seen. Condescending and judgemental. In my first review I stated how he started talking about what he believed to be my political views. I told him I wasn’t there to talk politics. He said I must be a Trump supporter. We’re not in the USA and what Dr should concern himself with politics? I stated previously that he is in dire need of a vacation. The other reviews of Dr Khan are accurate in that he is VERY rude. I would highly recommend avoiding him. My family doctor at McTaggart is good thankfully. The exact opposite of this excuse for a caring physician.

Don’t waste your time at this clinic. The doctor treat people like Sh’t. My boyfriend has to wait almost three hours to see that doctor. And got treated so badly.

This place is a big waste of time no wonder no one was here. I told them what my issue was before I agreed to wait for a doctor. I waited for an hour and they didn’t even help me. It’s a very disappointing place

Booked a phone appointment since apparently they do not do walk ins. 45 minutes later, receptionist calls to say the doctor went home for the evening.
Horrible humans to deal with. I advised College of Physicians and Surgeons of Alberta of this clinic and their practices.

This is my favorite Doctor office in Edmonton. Glad that it is located in the Windermere area. All staff members have been very professional and polite to my family and I. Thank you to all the staff!

Called them to set up a phone appointment with a doctor. 3.5 hours go by without hearing from them so I call back. The doctor I was set up with by the receptionist doesn't even do phone appointments. Thanks for wasting my time!

I used this clinic privately. Got my blood sample thrown out as a result of a wrong requisition. In the mean time I moved provinces, repeated the test, had to call them many times over a weeks time to ask if they have received my results, after a lot of frustrating calls they have finally notified me that the results are there and that the doctor doesn’t need anything more from me but I can book an appointment (that I have to pay for) to talk about them, I’ve asked them to transfer the results to my regular GP and gave them the info, they said they will write a note for the doctor about that, after many more calls, where they’d tell me that there wasn’t a note and I had to repeat the whole process to no avail. I called them one more time and they said that the doctor has all ready faxed the results to my doctor (2 days before I gave them my GP’s info, apparently) I still don’t have my results

Called at 1230 to book a phone consultation, gave the receptionist all my information. Was told there was no one ahead of me so I would be next. 3 hours later I called back to find out why it had been so long if I was 'next in line'. She told me the phone number they were calling and more than 2 digits in it were incorrect, even though I repeated it to them 3 times when I originally booked. They then had the audacity to ask me where I got the number from since it was I correct. Upon given the correct number I was put on a waiting list again for their screw up and now I have to wait even longer.

It's hard getting to talk to reception to confirm an appointment. They will keep you on hold forever. Very terrible.

Went in for a quick walk in this am as they were the only place open. Reception was amazing a doc was friendly quick and concise. It was definitely way out of the way for me but I would visit this place again. I was in and out in like 15 minutes.

Advertised as a walk-in clinic, the door even has the walk-in hours posted on the window.

When I arrived within the posted walk-in hours, the entire reception was empty, not one person waiting. When I told the receptionist we were there as a walk-in for my 3yr old (who had bronchitis) she was very unfriendly and responded that the clinic did not have doctors on staff to see walk-in patients and that it was by appointment only.

Similar to other reviews, very unfriendly, unapologetic and not helpful at all.

Although convenient, this clinic is 100% not worth the trip, a total waste of time.

Change your advertising and window display! NOT walk-in, in fact, not wanting to see people at all.

Sign says walk in clinic, after waiting 20 min for receptionist to finish gossiping she said they are not doing walk ins anymore. So remove the sign? Terrible.

Worst place ever i will never recommend to anyone. I called from the parking lot to see if they are taking any walk-ins and they said yes and within a minute i was inside clinic and the receptionist refused to take me in saying their walk-in is full. I told her about calling a minute ago and she said with an angry face we don’t know who talked to you if i say no walk-in then it means no walk-in and i have no time to waste come back some other day. It’s my second bad experience with them.

I have never felt worse about myself, until today when I left Dominion in tears after seeing Dr. Khan. I came to him a few weeks ago with a health issue and he sent me to run a few tests. I did the tests, and I came back for a follow up today for him to be so rude, and racist to me, basically telling me to"go back to where I came from" because they don't test my issue here in Canada (I'm from Europe). I have never felt so discriminated, before in my life. I am speechless, if I could, I would report this place, no questions asked.

This walk in deserves zero stars. Longest and most ridiculous wait times I've ever seen. Three people ahead took four hours. Staff and reception are horrible. Not sure how they stay open. This place is the worst!

I had a doctor at this location tell my that cognitive behavioural therapy doesn't help people. The doctors here have little knowledge to mental illness, I urge those who need support in this area to find somewhere else!

The receptionist I talked to just wanted to do the bare minimum. Did not give any helpful information nor suggest I just become a patient of the clinic to talk to a physician. Ended up going to a better clinic with a receptionist that cared and ended up being able to talk to a physician. Even if the location is really convenient for you, drive a little further to a better clinic.

Wanted to get my drivers license renewed. My family doctor was on vacation. Came here and they told me in order to renew my D/L i need a family doctor. I explained the situation and the lady said "thats your problem". Thats an actual qutoe.this place is a joke.

Arrived at this office this morning as a walk-in and I was sent away! The two receptionists at the front desk looked at me, then at each other and judged me (probably based on the color of my skin). Then one receptionist told me that they aren't taking walk-ins until the afternoon. The sign on the front door read 'Walk-ins starting at 7: 30am weekdays'. I looked around - there were two people in the waiting room. I asked if they could make an exception, she said no. I should have checked the bad reviews of this place before I was discriminated against and had my time wasted! DO NOT SUPPORT THIS CLINIC!

I went to a walk in early this morning to discuss results with a different doctor than I originally had at my prior visit. Nothing could have prepared me for the embarrassment that Dr. Khan gave me. He left me in tears with his judgement on my past medical history. A doctor is someone you should feel comfortable with in helping to care for your body. I feel he violated this trust and if you have an option I would sincerely tell you to not see him.

Receptionists are the worst. I called them to make an appointment with a doctor there and the earliest was in 3 weeks.after 3 weeks i called them to follow up and i realized they booked the appointment on my brother's name, so they had to cancel the appointment and book it on my name.the receptionist couldn't speak English very well so I had a hard time with her spelling my name and getting my info.finally she passed the phone to another person who could speak well but she was rude and useless.she promised that everything got fixed and i have to be there tomorrow at 3 pm.got hours off from work next day and when I got there another lady there told me that my appointment got canceled.instead of apologizing and fixing my problem they told me the earliest time for the next appointment would be in 40 days.yes 40 days.can you believe this? And its like nothing happened.this was not their first time and i heard similar stories from other ppl too.

Says walk in. But they aren't taking walk ins. Says you need an appointment. Can't make an appointment. I won't give a one because we couldn't get actual medical service to see. It shouldn't have walk in hours posted outside of it's just to waste everyone's time. 3 families and us were turned away at opening this morning and that's a huge waste of people's time.

Worst place for seeing a doctor dont honor times or people issues when they book a appt stay clean the staff are joking around half the time behind the wall as phones ring

Went to see a doctor for my son and was told that there was no doctor available. As it this happens often and was told never. Drive to the next Dominion Clinic and guess what I was told, never happens but we have no doctor tonight. WTF.how do they stay in business. At least close up shop and turn the lights off. Why would you stay open if there isn't a doctor available. It's not like anyone would like to come in a ask the receptionist for medical advice? So frustrating. Is this what our Medicare system has turned into? No wonder everyone just goes to the hospital. What a joke.

Been multiple times during their listed walk in hours. And they never have walk-in physician available. Don't even know why they bother being a walk-in clinic. Don't bother going unless you have an appointment.

Walked in after work. Very quick as far as medicine centers go. Reception was friendly. Doctor was very friendly. Not sure what all these 1 star reviewers were smoking at the time they rated this place

I wouldn't give any stars but if course they make you give at least one star. I've called this clinic many times for a medical transfer to a new clinic, and I still have not gotten through. They say they're open until 10 pm, but I wait and wait.this is reficulous.for something that is less than 2 minutes on the phone.

Doctors don't seem to know what they're doing. Had to get a faculty clearance form filled and they didn't order all the tests I needed. Receptionists extremely unhelpful as well. Worst clinic I've been to, and a complete waste of my time.

Clinics website and their building says walk-in hours 7am. I needed a doc, so I starting driving and called ahead to ensure they had a doctor. Sat on hold for 15 minutes (my entire drive) but the voice kept saying they were assisting other patients and couldn’t answer. Figured that meant they were busy.
Got here and the only girl at the desk said there was no doctor. I told her that’s why I called ahead to check but no one answered. When asked why they weren’t able to answer the phones she didn’t answer me. She was so rude, unhelpful, and utterly unempathetic.
I like my GP doctor at this clinic, but as a walk-in clinic they are absolutely atrocious.

Terrible reception. The lady named “Ruth” is absolutely rude. Just try to get an idea of # of patients ahead of me. The attitude in reply is unacceptable. She should get more training on how to respect a patient/customer. This is going to do no good for the clinic.

I had a bad experience with this clinic. I did an online booking, as a new patient, showed up in time for my appointment (taking time off work) and was told by the receptionist that my booking was declined, and that for new patients, it was not possible to book an appointment but, instead, you have to be seen as a walk-in patient. I was invited to just sit down and wait (5 patients ahead of me) ; I declined, and won't be going back.

I can’t give ZERO star to this place. Otherwise I have given 0. Never have walk-in open. You will patients but when you ask about walk-in they always say its closed or send you to other location saying they are close for the day. Even it is just 2: 30pm. I don’t know why they don’t lock this place.

Most of my times coming here (mostly walk-in) have been good. Dr. Kate is super kind and seems like a very good person. Recently, I only waited 15 mins even though it seemed to be busy. I only have experienced a wait time longer than 45mins once, and was a few years ago.

I have had the most horrible experiences at this clinic. I would give 0 stars if I could and I strongly discourage anyone from receiving care here. The reception and staff are horrendously rude and the doctors have overcrowded schedules. Good luck trying to schedule an appointment. The dates I was given were always 3, sometimes 4 months away. That is unacceptable for a general practitioner (family doctor). The walk-in schedule isn't much better and, unless you have an entire 12 hours to possibly waste, I'd avoid the walk-in too. You're better off going to emerg. I've actually had a few instances where, when trying to call to book in, reception just picks up the phone and immediately hangs up, forcing you to call back. One day I counted how many times I had to do this call back loop and It went about EIGHT rounds before someone, quite annoyed, shouted to me that they were reception and asked what I wanted. I had a family doctor registered through this clinic. One day the receptionist flat out told me that my doctor had too many clients and I'd be better off just seeing walk-ins. I honestly can't fathom how this place is still legally allowed to operate. I would not recommend this place at all. Please do NOT go here if you can avoid it. This place should be reported to Alberta Health and investigated for deplorable patient care and negligence.

Arrived at opening 7: 00am only to find out they don’t take walk-ins and don’t have a doctor on site at that location! That’s like going to McDonalds only to find they don’t serve food! Read the reviews stay away!

Mark my word I will be speaking to my MLA about this! Weren’t the NDP supposed to fix this mess what a joke! Here’s hoping things change under the UCP!

Waited over an hour with 2 people ahead of me for that whole hour. Went back up to ask how many people are ahead of me and another receptionist said 3 people after I had asked originally how many people. Wait times are extremely long for a smaller clinic.wouldn’t recommend doing a walk in here.

Have been there myself and my daughter. When we do get to see a doctor they are friendly and helpful but the wait time are long a few times we walked in they said they had no doctors there for walk-ins.

This place is the worst. Showed up before they opened to wait over an hour. Then I had once i finally got into the waiting room we had to wait another 30 mins. The doctor finally showed up and had to leave because he wasnt prepared to see me. Then didn't come back for another while. All in all, I didn't feel like a priority at all. I go because of the location, will never again.

This clinic’s customer services is absolutely THE WORST, whether it is over the phone or in- person. The girls sitting at reception are extremely rude, unprofessional and least interested in helping you when you walk-in. You could be standing right in front of them for over 10 mins but they fail to recognize you or help you. They would rather have their own personal chats amongst themselves than help you. I am appalled at their customer service over the phone as well, several times I have been hung up on and given the impression that they are least interested in doing their job, which is very alarming to me as a patient.

In the past, I’ve had the staff gasp and pass rude comments to me because I didn’t remember the exact date of my last annual check up with my family doctor. I escalated the matter immediately to the “manager” but I haven’t noticed any improvement in the staff’s behaviour whatsoever. In fact, I feel extremely uncomfortable knowing that my personal and private medical records are accessible by the extremely unprofessional reception staff at the clinic.

If I didn’t like the doctor that i see at DMC Mactaggart, I’f never step foot in this awful clinic. Absolutely terrible service!

I have always received timely, accurate care here. It is a free clinic surrounded by nearly a dozen of other clinics. If you find you cannot carve out the time to wait for your free care, enjoy waiting the same times at another clinic.

For those of you unaware with how a practice is run, the women at the front desk do not have any say in how the doctors run their appointments. It reflects poorly on you to be screaming at them when there’s a room full of sick people also waiting.

As someone with Crohn’s and I am very experienced in inadequate care. I have never felt that DMC was practicing poor medical care.

Brought my daughter into this clinic with what appeared to be broken toes, minimal wait time, got in for xray within an hour happy with that part of the process.had to call the center to get the doctor to respond to the xray which she was supposed to review and call us back but did not.foot was badly bruised and one numb toe, doctors office called finally and reception said nothing wrong with the toes just take it easy for a while, not happy with that response went to a foot clinic and original suspicion was verified it is broken and has a pinched nerve, not very happy with that, Im sure she is not a xray specialist, but get a second opinion if you are not sure. …. Jon P

Dumb receptionists is by far the biggest problem of this place. Constantly mix up not just time of booked appointments, but even date. Such a waste of time.