29 August 2023 21:47
I brought my 10 year old DeLonghi espresso machine in as it was not working properly. We were visiting from out of town so expected to have to have it shipped back to us. To our surprise it was fixed the next day and we were able to take it back home with us.
25 August 2023 1:59
Wife broke our mower and the back base plate (plastic) which held the handles in place was on back order and couldn't find a replacement part anywhere. Called Dorthoys and had what I needed within a week. Thank you!
05 August 2023 23:30
I ordered a charge cord from here and it was wrong. I asked for a certain model and told there was no problem. I then double checked and was told u will get your model #. I rode my bicycle from beaumont with no doubt as I double checked. I picked up the cord and didn't check it (i should have) and when I got home it was completely wrong. The employee working there really didn't want to work there. The place looks like a flea market inside. That's why a person double checks so this doesn't happen. Wasted my whole day for the wrong cord. Stay away.
17 July 2023 8:25
maps said they were open Saturday of May long. Arrive to find note pinned to door stating closed till Wednesday.
23 June 2023 0:36
Great experience. They replaced the switch on a floor lamp for me. The job was done quickly and for a very reasonable price. I will return with any future appliance repairs.
16 June 2023 22:24
Repaired my discontinued coffee maker. Also created a swag lamp for me that I couldn't find in the stores. Great staff prompt repair and reasonably priced.
25 April 2023 20:43
I am lucky to have a dualit toaster and when it sized working the only Canadian repair option was Ontario and I am in Alberta However I found that it was a burnt wire and so Dualit advised me of Dorothy s place. I called in and they said to bring it in for look, and 48hrs later working again like new, and they cleaned it up for me. Such a great local experience for sure.
15 March 2023 19:48
I had my Kitchenaid mixer fixed as the gears gave out. They were very friendly and the service time was quick. I would recommend them to my friends and family for repairs.
23 January 2023 22:52
Vacuum warranty repair.
Listened to my concerns and respected each one
Provided great service and replaced part at a minimal price which was understandable.
Bissell warranty does not cover belts on Vacuums they informed me. I appreciated that they were upfront and even wrapped my vacuum in plastic so the wheels at the bottom where not scratched or soiled.
The positive reviews are correct. Both the front end personal and the service in the back of the house provide amazing service and very much care what they do.
Thank you again for the repair.
Went beyond my expectations.
Listened to my concerns and respected each one
Provided great service and replaced part at a minimal price which was understandable.
Bissell warranty does not cover belts on Vacuums they informed me. I appreciated that they were upfront and even wrapped my vacuum in plastic so the wheels at the bottom where not scratched or soiled.
The positive reviews are correct. Both the front end personal and the service in the back of the house provide amazing service and very much care what they do.
Thank you again for the repair.
Went beyond my expectations.