Absolutely fantastic customer experience. This is a well managed well run shop. I was served by Natalie at the front desk who did everything to ensure that my exchange was done even without the reciept!
This was a big store, a couple of staff which one associate was busy and helpful, this isn't your typical value pricing a lot of older stock with par pricing.we managed to buy something.
Received a pair of shoes for a gift, drove in from out of town to return them. Had the original receipt and were told that their system could only issue store credit as it would only process the return on the exact same card that was used to purchase them. Having worked retail and knowing people who work in retail, that is a complete lie and totally unacceptable customer service. Will never be returning to or recommending DSW to anyone. What a waste of time.