Eco Medical Equipment

Five stars for Lloyd the technician. He got my lift working in the matter of 15 minutes when it took another company 2 weeks and ordering parts. Very knowledgeable. As well Scott for helping me get all of my medical equipment.helpful and friendly service!

You really have to work here to understand how dedicated the staff members are to serving the public needs!

I have started using ECO Medical for my catheter supplies. Kelly-Ann gives awesome service. She has excellent knowledge about the products and I am so happy using ECO Medical for my catheter supplies. ECO Medical has also helped me with fixing my wheelchair and walker and they always do an excellent job!

Kudos to the Home Care team! The service they provided to my dad with his compression stockings and knee brace (shout out to Maritza) was so very helpful. They even visited the manor where he is currently residing to help him with his stocking donner and brought a selection of knee braces for him to try. They were out of stock for one of the braces when we visited the store in early July. This service is above and beyond what their competitors offer. At one of the competitor’s location my dad the staff pointed to the section where the knee braces were and just left him on his own to struggle with trying different ones. My dad is almost 88 and this is not respectful nor is it good service for our elders.

My moms OT ordered a hospital bed for mom due to stroke and cancer mobility issues.
Mom lives in a care facility and is full time in a wheelchair. She was advised delivery would be between 2 and 5pm.
They finally showed up at 8: 30pm, bed set up by 9: 30pm, 4.5 hours later than latest window provided.
They said the mattress was cleaned and sanitized. Please see picture below. Not clean. Obviously not sanitized as it was not in a “clean” bag.
She requested 1/2 bars so she could get into and out of bed with her wheelchair, they sent full bars so she could not get into bed if they were up.
The mattress was so thin, the bars were felt through.
It’s really unfortunate that AHS has provided this company the AADL contract as the equipment is not up to par.
The customer service has been ok.

If I could give this negative stars I would. Total lack of decency when treating customers. You can stand in the store for an hour and the workers will just chat with each other about the weather and no one comes to help you. Brutal mistakes and no sorry. Been going here for years always the same story.

Pathetic they have no incentive to repair my mother‘s chair as they rent her one for $500 a month. In the meantime it’s a faulty switch. Had a new one I could’ve fixed it myself but wait five or six weeks and still no repair is disgusting. This is elder abuse everything else I’d like to say I’m banned from saying on Google

Came out and repaired our ancient porch lift so it works like the day we got it! They did the job the same afternoon we called and charged us only the minimum. I would recommend them to anyone.