Edmonton BMW

12,000 later & still didn’t fix the job. It does the same thing we originally brought it in for. If you can’t fix the problem just say so.

I came in after service was closed to pick up my friends BMW unbeknownst to him and I service was closed at 3: 00pm on Saturdays. Big shoot out to Peter from the Sales Department helping me track down the keys and get me down the road in no time. Thanks again Peter!

Chris, my sales guy, was great. Super attentive through the purchase process which was remote. Helped me setup my profile which takes time with all the new tech and M settings for the M4.

Tin at finance was also fantastic! Great experience overall.

Johnny

I can’t speak highly enough about my experience at Edmonton BMW! Peter in sales was patient and made the purchase enjoyable, providing me with all of the options to make a confident decision. It was so nice to finalize the purchase with the rest of the staff that were so pleasant to work with along the way. Thank you!

As a new BMW owner, I did not have a great experience during my first service at the dealership. When getting my winter tires changed I did not get asked where I would like my other tires placed, which resulted in my leaving without my summer tires. Subsequently, I had to return to pick them up and little care was taken to place my tires in my car. They did not put down the seats when placing the tires in my car which left the leather seats muddy. Lastly, three days after my oil change, my “low coolant” light turned on which meant I had to return to the dealership for a third time. The service workers confirmed my car did not have a coolant leak and that it was obvious that the service was not completed in entirety. I asked for a credit and they refused to give me one. It is safe to say, after the experience of this service, I will not be returning to Edmonton BMW for my next appointment.

Chris Brown is the best in the business! He’s helped me with my last two car purchases and has made the experience so easy and comfortable. I highly recommend if you’re buying a BMW you make sure you see Chris.

I’ve been searching for the right vehicle for a while now and I’ve spoken to many dealerships and salesmen. In the end it came down to the vehicle and the customer service I would be given. A big thank you to Bo and Tin for their assistance and patience with this process. Bo was great to deal with. Very understanding and no unnecessary pressure. He kept me up to date when the vehicle landed and arrived in Edmonton. Tin from finance made the paperwork effortless and smooth.
As a customer I felt appreciated by the entire team and well taken care of.

I ordered my first BMW in June, and the sales associate who helped me from the beginning was Peter. From the start, he explained how things would work and what timelines to expect and provided any other information requested. The sales managers were also extremely helpful and worked with me to get a deal that I'd be comfortable with. While waiting for an allocation and during the whole order process, I called Peter multiple times to ask about the order's status. Peter was always patient with any questions I asked and gave me answers. If there was something he wasn't sure about, he found out the information and contacted me as soon as possible. Once the car arrived, Peter made sure that I got a chance to view the vehicle before it was sent in for the pre-delivery service. For financing, Briana helped me find the best rate available and figure out a monthly payment plan that worked for me. She also explained all the add on's that I could get for the car and which one's she suggested, but never made it feel like I had to get certain extras. Recently I also had the first break in service for my vehicle, and the whole experience was also quite good. The service staff were friendly and updated me on how the service was going. Throughout the whole order process, Peter, Briana and everyone at the dealership were extremely friendly, polite and helpful. They always kept their word, and the dealership atmosphere overall was pleasant. Always felt comfortable when visiting the dealership, and it never felt like they were pushing to make any sales. I definitely recommend Edmonton BMW, and talking to Peter if you're interested in purchasing a BMW.

We just purchased a gorgeous 330i from Jeff Farrell at South Edmonton BMW. From the moment we walked into the dealership to the moment we purchased and drove off the lot we were well taken care of. Jeff’s ongoing communication and transparency were the deciding factor that led to the purchase of this vehicle rather than going elsewhere. Once we purchased the car Jeff spent over an hour going over every feature and answered all questions. It’s been a couple of days now and he has already called to make sure we are happy and if we have additional questions.
Now that’s service!
Thanks again Jeff

I have been trying to book an appointment and every time I reach the service department, they hung up on me, it’s frustrating

Called service department this Morning to schedule swap winter tires - the girl in service department has no skills - rude - pushed appointment 16 days aways - I donot know how BMW canada allow Dealers to do bad services for them. Add on that they have no correlations with Bavaria BMW dealer. It looks like their enemy. Come on guys it is all under BMW canada.

My wife and I bought a 5 series vehicle from Andy. Great experience. Everyone was friendly, professional, and no pushy sales tactics whatsoever. Finance manager Tin, and sales manager Fred were also great. We will be back in the future!

You are not only buying a car you are also buying service for the rest of your life. I bought 3 cars from this dealer since 2009! But, TODAY was the worst. I had a terrible long over 9 hour wait.

My experience at Edmonton BMW has been nothing but perfect. Geoff and Richard both took very good care of me and my wife in finding the perfect SUV for my family. They are always quick to get back to you and very understanding of your needs. As an individual who has been to dozens of dealerships I can say with confidence that Edmonton BMW is definitely one of the best.

Very good vehicles and excellent service at Edmonton BMW.
Richard and Eduardo, Thank you guys!

So after taking my last post down in good faith they were going to have my car finished and waiting 9 hours and paying a $1300.00 bill I still have no heat in the car. I booked the appointment over 2 weeks ago and was at the dealership early before 9am appointment. At 4 pm was told it was a temperature control valve then I was told there was some leak seal or something in the coolant and also asked to replace the coolant reservoir. Finally at 545 they tell me it’s ready only after paying the bill and leaving to find out there is still no heat. An hour drive home @ -22 and probably have frost bite. Worst service experience I’ve ever had. I would advise stay away from this place

Had a fantastic buying experience with Hesham. He was transparent, flexible and very easy going. No high pressure, very responsive and knowledgeable about the cars. Highly recommend!

Briana (Finance) was great as well, providing thorough explanations of the payment and coverage options.

Overall the process was quick, easy and exciting.

Just purchased a new 2023 BMW from Chris Brown and we are very happy. Due to limited number of vehicles available I have been working with Chris for over a year to find the right car. Chris showed us a number of cars and never pressured us and was always very professional. During our search we dealt with a number of dealerships and many just wanted a quick sale and our money. Actual customer service is lost at many dealers with the auto shortage. Chris exemplifies how to treat a customer. When we picked up the new car, Chris spent over two hours with us going over all the features of the car. Best delivery of any new car I have purchased. Thanks to Chris and also to Tin in finance who was also very good to deal with.

Amazing staff and great customer service. I would like to extend my sincere appreciation to Bo Feng for facilitating and making possible the purchase of my vehicle. Bo has been instrumental on finding the best way to acquire my vehicle and has been very knowledgeable, organized and prompt on his communication. It was a pleasure dealing with Bo and I will recommend his services to my friends.

Excellent service for the recent car purchase. Absolute love everything from the dealership, such a great experience. Especially thank you to salesman Bo Feng, helped every steps of the purchase, make client interest first and walked through all the details from the purchase to car delivery.

Made an appointment for test drive but once the salesman saw me he became not welcome at all, while explaining his hand hit/knocked his desk.so rude and finally said sory the test car was not available. I travelled around the world visited car dealers but this dealer the worst experience ever. Probably only that salesman that served me not the dealer

Had the pleasure of purchasing our BMW from this dealership and was helped by the extremely professional Richard Neeves and Hesham M. They were both super helpful, knowledgeable and went above and beyond in order to make our purchase a welcoming and memorable experience. I will continue to do business with this great dealership because of their commitment to customer service and making it fun! Excellent job and highly recommend.

Dropped my Vehicle off at 930 this morning, didn’t receive any update on my car ALL day! Decided to phone them at 5: 45 and no one answered, and this dealership is closed at 6pm… where is my car? What are my plans for tomorrow? How will I move my child around the city? How will I get to work?

Oh boy, I should have known their service was terrible when no one phoned me for my first initial appointment last week— where they repaired my condenser, did maintenance, and tests, but failed to know my battery was malfunctioning.

A complete money grab. Provide better customer service if you’re going to take my funds and time up!

Just bought my dream car from southside BMW, highly satisfied with all the services and introduction get from the dealer, especially thanks to the sale man Bo Feng, very good sales that walked through everything with me from the beginning to the end. Great experience with BMW southside dealership.

I bought my car from sales Bo. He is the best sales I’ve ever met. He understands my request and gives me useful suggestions. Manager Richard and finance guy Tin are also friendly and professional. I willing definitely buy my next car here. Excellent dealer!

I had the pleasure of meeting Brooke Erickson when I called in and needed help with the features of my car. She is so friendly and so knowledgeable. I would recommend calling her with any of your car needs!

This is the second BMW that I’m purchasing from this dealer. I dealt with sales Bo, manager Jan, finance guy Tin, they provide me with excellent service and price. This will not be the last one will come back again, thanks guys.

All the staff are amazing at Edmonton BMW. From the time we walk in to the time we walk out, it’s always a wonderful experience. Jan, Peter, Richard, Briana go out of their way to make sure we leave happy. And not just them, all the staff make us feel welcome. Would not go anywhere else. Edmonton BMW, you are the best.

Worst company to ever work for! They are not understanding to people who have things that happen in life that are beyond their control. Just a bunch of stuck up pretentious people who only think of themselves.

Bought a vehicle, we will see how it lasts and holds up. For BMW I would have thought there would have been a little more amenities for customers i.e. Bottled water, coffee cream ect.

Great dealership and both Chris and Jan went above and beyond in their efforts to make my situation work. Excellent after sales service too.

These people try to serve quite well. That being said, it is a car dealership and they’re there to sell you cars, so obvious things to expect.

I’ve had quite a few issues with the two cars that I’ve gotten from this dealership but the attempts at service have always been pretty good.

The best service department I’ve dealt with at any dealership. Selena Barabe, you are easily the nicest service advisor I’ve ever spoken with. Thank you

I was in the market for an X5 for a while but never really moved on it due to not wanting to deal with the car buying games or pushy sales reps. I was in one day to pick up parts for my Mini but got chatting with Chris about the X5. Being a technical person I asked a lot of questions about the engine (the B58 straight6 is sweet), suspension, and their new mild hybrid system. Since I do my own servicing and plan to keep the car until the wheels fall off, maintainability is a buying factor for me. Chris was able to answer all my questions and he tossed me the keys to test drive their demo X5. I was sold when during the test drive I parked the X5 in a foot of snow on a hill and the awd just powered through it while with all seasons tires. Got back and I just continued to chat with Chris for the next hour or so about the car and options. There was no pushiness or pressure from Chris nor the Finance Manager so the whole buying process was enjoyable. Needless to say, now a proud owner of an 2022 X5 40i.

Initially they almost bent over backwards to get my business which isn't unusual. What has continued to surprise me is the pre and post purchase customer experience.

When the GM states "you're welcome to get your vehicle services elsewhere", then I'll happily take my business and my money elsewhere.

I've relayed my concerns to BMW Canada but truly don't expect anything to change. Never been so disappointed with a luxury vehicle purchase.

Had to bring in my X3 for a recall and a battery diagnosis and service writer, Carmen, was absolutely wonderful. She was kind, thorough, and informative. She made my first experience at this dealership amazing!

Whoever is answering the calls for Service department needs to chill and not rush the customer. This is the 3rd time I am calling since I got my car and I haven't had any problem until today. (Nov 4,2021 call was made at 1531).

Big shout out to Chris Brown at Edmonton BMW. Very professional and made my purchase quick and easy.
Highly recommend Edm BMW

Jeff Quick is very quick, professional & respectful guy. Buying a car from him is a unique & wonderful experience.

Carmen in service, Michael in parts & Jeffrey in sales are amazing to deal with. A 5 star experience all around. Thanks Edmonton BMW.

Thank you to Hesham and Richard and Tin for the great experience. The experience was seamless and prompt. We were Mercedes clients and have transitioned over to BMW. We definitely recommend Edmonton BMW and look forward to another purchase.

Christian and Richard went out of their way to make this experience nothing but amazing and very smooth. I went to check BMW X6 for my husband’s birthday present. My husband has a very busy schedule and he can’t go to the dealership during their business hours. Christian was able to arrange everything for me same day. They gave me the car to drive it to my husband’s clinic so he can test drive it between his appointments. When my husband wanted to check another model. Christian, Richard and Tin from finance stayed longer than their business hours to accommodate my husband’s schedule and make sure he walk out with the car he loves. Deal was done smoothly and got the car we wanted. It Was very refreshing experience.

Upon entering the Edmonton BMW dealership for our very first time we were greeted by a very polite young man named Christian. We had come to Edmonton looking for a new vehicle. We knew what we wanted and Christian and Richard listened very closely to what we were looking for in a vehicle and suggested we test drive the BMWX5.
We really had no immediate intentions on buying a vehicle at this price range but we thought we would start at one area of the city and make our way to the other dealerships.
What can I say! We were so impressed with the quality and craftsmanship of the BMWX5 and the professionalism and knowledge that Christian and Richard offered us that after spending a couple days in the city looking at numerous other vehicles we decided nothing compared to the BMWX5 for what we were looking for personally. They didn’t have one on the lot exactly what we were looking for but searched and found one coming in a few weeks. They offered us a loaner to use until ours arrived. We were very impressed with that and even though it took a little longer to arrive Christian and Richard always kept in touch and generously compensated us for any inconvenience. These two young men make a dynamic duo and I have highly recommended them to others that I have showed off our vehicle to. We love our new BMWX5 and are very proud to say where and who we purchased it from.
Thank you so much Christian and Richard for making our experience a truly memorable one. You made us feel very special and we feel blessed to have met you both.

Dealing will Bo Feng From BMW has been great.
He is very responsive, helpful, and found me the best deals on my vehicle. I realize helpful employees and great companies are hard to come by, so I made it a priority to make sure I write a good review for Bo! Thank you for your help and I would recommend this to all my friends and family.

My experience with Bo at Edmonton BMW Mini was the best car buying experience I have had! Bo was knowledgeable, polite, helpful and made the whole process relaxed and enjoyable. If you need a new vehicle, see Bo! He will help you find exactly what you want. Thank you Bo! I love my new car!

I got two new cars.one is x1 and other one is x5.they do not cover anything under warranty.do not lease or buy from them.i got a new bmw x5 from them a year back and it stopped on highway twice while driving.they towed it to there dealership and told me that i have to pay 30000 plus dollars as engine failed completly.when i asked them why i have to pay, they tell me that when i got last two times oil change it was over by 2000 kms or so both the times and thats why warranty dose not cover it.so do not buy or lease.the same thing happened with my x1 as well where i had to pay about 2000 dollars for no fault of mine.

Great experience in dealing with entire team at Edmonton BMW. Management all the way to detailing crew were exceptional. I will definitely return for future purchases.

Purchased a beautiful 2020 330i with the assistance of Bo Feng. Wonderful experience, made easy by Bo’s knowledgeable and thoughtful attention to every detail of the process. Highly recommended.

Had an unpleasant experience with the Service department this morning, problem is not resolved but thanks to Richard from the Sale, he's always friendly and helpful, strongly recommend to meet him if you are thinking to get a vehicle from the store:)

Just traded in the Macan GTS to the X3M today. Sales consultant Bo and manager Trung are really helpful and gave me a very good deal. Transaction was smooth and the extra options promised have been well installed. And thanks for the souvenir:) Great experience and highly recommended to Edmonton BMW!

We went in for a recall for our airbags for our 2012 X1 and went home two days later driving our new 2018 X1! We got invited by Sanyda from sales for the clearance event, the day we went in for the recall, she and Brianna from finance walked us through the whole process of trading in our car and lowered our interest rate for more than half for the new one. Everybody was very accommodating and helpful specially Sanyda! We were treated like a VIP and not any less than the other customers! Highly recommended to anyone looking for a top of the line car and exceptional customer service! More power to you guys!

I have been coming to this location since 2011. I have bought 5 different cars from them since. Always had a good experience in the process from test drive to service they are great. I would recommend Richard their sales manager as he will do what he can for you. Absolutely awesome.

Always very well treated whenever I need OEM parts for my car. Haven’t experienced their other departments but I’m well pleased with their parts department. Friendly and knowledgeable staff makes it easy to find what you need.

My BMW experience was phenomenal. I looked around for months and then went to see Hesham Moukhaiber at BMW. My search was over! Hesham found what i needed, a reliable ride for my busy life that fit my budget and hockey bags! We are so happy with our X6. I recommend Hesham at BMW south side. He will find what you want and need.

Ive been going BMW southside for about a year now wanted share my expérience super great customer service my advisor was Carmen Herreros super awesome To work with thank you also like thank team in back thank you.

Service Advisor Lisa McPolin was extremely helpful in resolving a warranty issue that saved us $1000 in charges. Her determination to see that we were looked after and treated well was sincerely appreciated. We are truly grateful for her knowledgeable assistance.

My friend bought a used 4 series from one of the new salesman a few weeks ago. With the pleasant experience we had, I will be taking my business to them in the future.

My experience here was above amazing. I had the pleasure of dealing with Sham, Tin and Brianna. They all went above and beyond to make it possible for me to get into my new car. Thanks again!

It was my first time to take my BMW 323i to the dealership because it had some recall and also i had a problem with the heater ; i told them to fix the recall and install my termostat which they did, but after a day i picked up my vehicle the coolant was empty, i had to stop on a highway for the mistake they did, i called them back and they told me to bring it back and they charged me for diagnosing which i was totally okay with, but what made me mad was that they tried to blame for the mistake they did and they end up charging me way too much. And the adviser told me there was a problem with the water pump which i did not trust her at all, she told me that my car wasn't safe to drive and now its been over a month my car is still good, this was a good experience for me i had an idea how they rip off people's money. It was my first and last to go to that place.

This rating is for our advisor- Selena Barabe.we have had our vehicle for 5 years and we have been dealing with Selena for over 2 years. I have nothing but positive things to say about her. She goes above and beyond what is required. She shows iconic service. I have had dealings with other advisers, but I always request to see her. So when you go to BMW- on Roper road, request Selena- you will not be disappointed. She is a role model for the staff at BMW- the owners should be proud of her as she is representing you.

Being an incredibly busy and quite anxious person, i cannot put more emphasis and praise on the service I get each and every time from Selena Barabe! Simply put, she is amazing! She has gone above and beyond to ensure that i am always at my most relaxed and comfortable state of mind coming in for service to leaving after my service is finished. She always looks after me at every appointment and ensures I am aware of everything going on, and gets things done in a timely manner! It is incredibly hard to find genuine good service these days; a service provider that cares, and understands the underlying situation and client at hand. But Selena most certainly fulfills these aspects in the service sector, and most certainly is a cut above the rest! I cannot wait to see her for my next appointment!:)

I was in the other day and sat with one of your service advisors. She was very helpful and very knowledgeable. Not to often I get amazing service and was able to get all the information I needed. She was very easy to talk to. I had some questions about a BMW and I spoke with Her, she was very professional and was able to answer my questions. I have never received great service like this walking into a dealership and now this has made me make a decision to move forward in the purchase of a BMW. To me Selena is a great asset to your service department and I look forward to meeting with her more in the future!

Poor communication and services. My 2017 car went for repair. I had to call several times for my concerns. My car was delivered to me without these concerned fixed.

Considering this is suppose to be a premium auto retailer the service they provide is terrible. My car broke down and was towed there. I called the dealer repeatedly and left voicemails. No one ever calls back and when you call them you get transferred around the phone loop endlessly. I am more than willing to pay to have my vehicle fixed but they can't even get back to a customer with info regarding any repairs required. If you own a MINI or BMW, for the love of God take it anywhere but this place.

Everyone was extremely helpful with the service of my vehicle, especially Carmen!
Terry and Jerrald were extremely helpful in their reasonable recommendations for purchasing a new vehicle!
Even when I had an issue with my license plate cover, the entire Parts Department took very good care of my needs and they provided practical solutions to even the smallest and most specific of requirements
Edmonton BMW is my dealership of choice and I have never had questions or issues unresolved by this team of friendly and reasonable people.

Picked up my factory ordered 340 xDrive on Friday and want to publicly thank my Sales Rep, Conner, for making the purchase process enjoyable. Connor knows cars and speaks knowledgeably and respectfully. I was cross shopping a few brands and at no time did he say anything about the competition that could be construed as negative. He's a good listener, good thinker, and I felt enabled to make an informed choice. Zero pressure, which a refreshing thing when you're making a large purchase. Price negotiation was a transparent process and I feel fairly treated.

The finance office is not always the best part of a car purchase, but Briana struck a perfect balance between making sure I knew what ad-on's I could buy, what they would cost and letting me decide without feeling pressured. She was super-helpful with an out of the ordinary request and represents the dealership very well.

Review of the final invoice was missing one part of the deal we'd negotiated. Briana understood what I was expecting, checked with sales for confirmation, and was back promptly with the missing piece.

This review would not be complete without mentioning I've had my challenges with Edmonton BMW service in the past. A few years ago they hired Kathleen as their customer relations manager and one of her first jobs was to listen to my concerns. She listened to me and undoubtedly others. The dealership responded by making some positive changes and, as a result, have retained me as a customer.

Purchasing a vehicle at Edmonton BMW was one of the best car buying experiences I had ever. Jerrald and the management team (Terry, Richard, Jan) provided one of the best customer-sales interactions possible! Jerrald provided a great interface between me and the management team while offering all possible options/discounts as humanly possible. I got to test drive a few cars and the negotiations were concluded very cordially. Chad from delivery provided a wonderful hands on interactive session where he explained all the technical features of the car on delivery day. The X4 is a fantastic machine (see original photo I took after the sale below). Tin and Brianna provided a stress free financing/closing experience. The reason I like to include everyone's name here is because they were all part of the well oiled machine at this dealership and part of why I Will return here when I want to get into my next Beamer, I encourage you to keep up and improve upon your good work. Anyone reading this post may contact me if you are genuinely interested in getting an unbiased review of this dealership based on my personal experience over the last few years.

Very poor experience, the staff doesn't have the proper information of the vehicle. The car was showed was damaged. Afterwards the car i selected to finalize i was told the extended warranty would be given through them, i asked for the idea of how much would be expected the staff said no idea but right After i gave the deposit the staff had the approximate price on the tips. They rush you to make sales, not at all focused on the customer needs. A very disappointing experience. They didnt return my damaged deposit, and they wouldn't return my voicemail or message.

My esteemed salesman was Jerrald Chang; he treated me like a king! Right from the time I entered the Edmonton BMW showroom until I left, I sensed the comfort of someone who matters. This made me feel I needed to stay on and check on the BMW cars and SUVs. It didn't take Jerrald and myself long before we connected and found what I was looking for - a nice BMW X5. I must say that Jerrald and the entire Financial (Brianna) & the General/Sale Managers' team helped me so easily to settle for what I wanted and made sure I got it -my new BMW; They made it look so easy, yet this was something I thought wouldn't happen in a lifetime. Thank you so much for making buying a BMW so exceptional - keep doing what you're doing and keep it up!