We have been ordering a full beef for a decade now. Our farmer originally exposed us to Edminton Custom Packers and we couldn't have been happier. 4 years ago our farmer started using someone closer to their farm and the other butcher didn't cut or package the way we requested and didn't provide us with all of the beef bones. This year I am so happy because we are back with Edmonton Custom Packers. They are definitely our preferred butcher. Rates are reasonable, quality cuts, great costumer service, and am the bones are provided. They take the time to walk me through the cuts and make suggestions even on how to prepare cuts that I haven't had experience with.
Left me a couple messages while I was on holidays regarding an order. Tried to phone them back- the cuts are not what I want- phone call is met with a loud screeching sound. Edit- was very frustrated at first, but they made it right in the end. And the lady at the store was very friendly and helpful!
We booked for cow meat and waited for 2 weeks. When we called back on this other day to check, we were promised a call back on the same day in which they did, and the meat was there. When we were on our way to the store we got a message that the meat was sold to somebody else. I was shocked. I have no idea how they select their customers. I don't wish to experience that again next time.
I ordered a box of 20 lbs of raw dog food beef and veggie patties for 70$. The price was good and the ingredients were simple and allergy friendly (my dog is allergic to everything it seems!). They delivered the box of food next day for no extra charge. The whole thing was great and cost effective as far as raw food goes. Unfortunately my dogs stomachs are so sensitive they couldnt keep the food down (there was nothing wrong with the food, they do this with many things). The company gave me a full refund! Very happy.