Edmonton West Animal Hospital & Spay/Neuter Centre

Very thorough. Followed up regularly during pet's recovery.initial appointment was obtained quickly.

I have all my cats come to this hospital and they have always been treated with love and respect. The staff are very kind and they provide you with as much detail you need to know to ensure you feel comfortable with their service. Great place

Amazing service and friendly staff. The veterinarian was so kind to my cat, and very gentle. You pay 100% of the cost before your pet goes into surgery and they call you if any extra procedures are needed (you can say yes or no to the procedures if you want to) that way, you are not surprised with an extra cost at the end. I will be taking all my pets here in the future. They are very reasonably priced as well! Thanks Edmonton West Animal Hospital!

Dr Elena is the best. She maee sure to explain to me everything about my cat's needs and made them comfortable in their appointments. Also, Excellent customer service on all their staff. Thank you!

Doubled their prices on basic spay and neuters (and probably everything) within the span of a few months! I used to like this place. When I received an initial quote/ had my first pet fixed just a few months ago this year it was literally HALF the price as it is now when I’m ready to book again. I don’t understand this level of exploitation. It’s gross!

I was very happy with the prompt and caring attitude from all the staff. I received great care for my senior dog from Dr Bouclin. I want to keep her for our vet. Happy customer here!

I a m very pleased with Dr Melanie Bouclin. She was very informative, and not pushing to do new tests! This is very important when your dog id old!

Prompt service, friendly staff.and most of all, reasonable charges.
Thank you guys:)

Great people! The front staff is so friendly and the vet is absolutely amazing. Zero waiting and made a tough day so much better. I highly recommend this vet to everyone.

The people that work there are very friendly and always happy to help you as soon as you come in they are dedicated to whatever animal come through the door
My experience with the vet who treated my cat was a very friendly and everything I needed to know she was honest with me
I recommend this hospital and the best in Edmonton Alberta
Keep up the great work
Proud of you all
Thanks alot for helping my cat
Hugssszzz

Everyone at the hospital was amazing and compassionate and took great care of my Old pup, not a great situation when a pet is sick, but they all made it as easy as possible.

My dog Reeves has a serious heart problems. I ordered Benazepril; it's a special order, must be ordered in advance and prepaid, which I did. When a message came from the clinic that the order is ready, I called back to make sure Benazepril is ready for pick up as well as another medications. I was assured that my order is ready completely. It turned out the clinic didn't order Benazepril. Instead, they offered Fortecor which is twice as expensive as Benazepril. When I refused to buy the medicine for this price, the staff promised that Benazepril would be ready in 4 days, on Monday. I broke a leg, and it's very difficult for me to get to the clinic. But on Monday Benazepril wasn't ready. We have been clients of this clinic for several years. We have two elderly dogs 14 and 12 years old with different health problems; we have brought thousands of dollars to this clinic. And now they left our dog without a vital medicine. It's completely irresponsible!

The staff starting at reception through to the vet techs and veterinarians are so kind and helpful. We are dealing with a not so common condition Myasthenia Gravis. Dr. Bouclin has gone above and beyond for our girl. We were very blessed that a specialist happened to be in the clinic yesterday with a full schedule. Our girl needed to have a dual cavity ultrasound and I was dreading having to go to a different clinic where this particular ultrasound could be performed at a much highercost. Dr. Bouclin was able to get the specialist to take on another patient, our girl so we could rule out tumors, masses and condition of her organs. Dr. Bouclin took the time to call last night to see how our dog was doing. It meant so much to us during this emotional and difficult time when we are sorting out meds, different ways to feed her and cope with all our girls needs at this time. Thank you for all your compassion, research and for being so patient with us. Any animal you touch is very lucky animal.

I am so thankful to this hospital? Especially to Dr. Mandeep who went above and beyond to save my cat from a fatal acute illness. She didn’t wait for the results before giving him prompt treatment, she went full effort into saving him. It is thanks to that he is alive, especially after the diagnosis returned. It’s so rare to find a veterinarian who truly cares about both the pet and their owner, she was so kind to me and noticed how scared I was. I am also thankful to all the receptionists who got my cat in to be seen so quickly and was kind to me during one of the most stressful times. My cat is still recovering, but it’s so nice to see that sparkle back in his eyes? ️. Thank you

Our little Chihuahua had become suddenly ill so we ended up with an emergency situation on a weekend but, of course, our regular vet was closed on a Sunday. After calling around, the Edmonton West Animal Hospital was recommended to us vs going to an emergency clinic. When I called, the staff were very friendly and understanding and got us in within an hour or so. I was thoroughly impressed with the service we received at this clinic, especially since we had never been here before. Dr. Chelsea Schuster was absolutely amazing! She listened and was very understanding and empathic to our situation. She explained every test that she would be performing, along with the cost of each, in detail, and ended up doing more than expected with no expectation. We had gone in expecting to just be sent away with medication but the prognosis was not good after getting the tests results back and we had to sadly say good-bye to our little guy. It was such a sudden and difficult time and Dr. Schuster was so gentle, kind, caring and compassionate through the whole thing. She explained the process so that we knew exactly what to expect. She was very sincere and you could tell she really cared about the animals she treated. I have to say I was so very impressed with this clinic and would recommend it to anyone. If we ever do get another pet, I would certainly consider this vet clinic for our regular vet services.

We had to get out pup in for emergency surgery and they were so accommodating and helpful. Huge shoutout to the front end staff who were so awesome to deal with. We are so thankful to the vets and all staff for saving our dog.

Been with this vet clinic since Glenora Family Vet told me, with no empathy, that my 17 year old cat should be put down. Went to West Edmonton vet clinic for a second opinion. Dr Sharma gave me a treatable diagnosis, and because of him, I enjoyed 2 MORE YEARS with my cat, happy and healthy. Same amazing care with my puppy!

So glad I found this place, they were able to get my dog in ASAP/same day when my regular vet was booked up. The reception staff are also very friendly and accommodating. For an animal emergency hospital I found the rates were very reasonable too.

I have now gone to the Edmonton West Animal Hospital 3 times and have had a great experience each time. The vet's are unbelievably friendly and handle pets with the upmost care and compassion. I find that they will always leave me with options in deciding how I would like to proceed with treatment. They are understanding and knowledgeable and have never forced a more extreme or more expensive solution for treatment (if it is absolutely not necessary). Additionally, they are always willing to share their honest opinion with you on how to proceed. I would recommend this vet to anyone! My pup and cat both had issue free visits.

I bought a cat on kijiji last oct 21, called them in to transfer my cat’s record from previous owner to my account. Consent was already provided same day, was told it will be transferred over just waiting for the manager’s approval.

Oct 25 Booked an appointment, Went in the clinic to get 2nd dose for shots was told we dont have any appointment because they cannot find her record in my account and have to provide previous owners information to check the schedule, filled out the transfer form and was told everything will be moved over. Requested a copy of medical record to be sent via email And up until now i havent received anything.

Nov 7, calling in to follow up for the copy i requested of my new cat’s medical record so i can use it for her spay appointment and they cannot find her records under my account again.

Its been 2 weeks now and still the transfer was not done. Im just tired waiting and waiting already.
I know the clinic must be busy but transferring record shouldnt take this long, if i dont give them a call they wont even know what im requesting for!

First off all the ladies up front were amazing to deal with thank u for being so kind:) my poor guy got neutered yesterday and he's in rough shape. He can't put much weight on his back leg, I called to see what I can do and she said they tie them down during the operation and it might be normal if not bring him back.i payed extra to get his nails done and they completely Butchered them to the point where he yelps when I touch them. I think they were really rough with him. I think they did good with the neutering part but lack In the compassion part.

Was very happy that they could fit us in promptly for treatment, I thought my dog was choking but it was only coughing. Disappointed at the lab though, blood work done Wednesday morning and sent out before noon, results back late Friday but no call from the vet to discuss results. With the cost the lab and hospital charges, I think results and follow up should be much quicker. Would also like to see credentials of Vetrenarian posted in the exam rooms. I like to know where they trained and how long they have been practicing. **update** asked to see credentials and was referred to their website, no certificates posted there either, requested them a second time in writing from the vet that treated my dog, no reply.

I paid them for clay paw print of my dog, staff member never informed me that company I chose from their catalog doesn’t do it anymore, extremely angry and disappointed and very heartbroken.

Prompt, courteous, and friendly staff.
Very reasonably priced as well
Thanks so much!

I have nothing but the most amazing things to say about the vet and techs that took care of us at The West animal hospital.
The clinic itself is clean and taken care of even on the busiest days.
The hours they are open are great and they are very fair priced compared to others.
The Receptionists are all amazing and welcoming.
I almost lost my little Pikachu (cat) to a vicious attack. He was extremely injured and there was a possibility of loss of  him or even a limb.
The vet took a special interest in my little guy and I know she did everything possible and everything necessary to make sure Pikachu was taken care of. S
he ended up saving his leg with the care her and her techs took. She made sure it was affordable for me as I had to be there every single day for nearly 2 months for open wound care.
I felt very welcome each time and enjoyed hearing the positive feedback given to me about my little guy each time I went.
He healed faster than initially expected because of the love and care put into his healing process. It was unexpected and unfortunate what had happened but I knew in her care that he was going to be alright and I wasn't wrong.
She was also very informative keeping me updated with how far along we were, techniques she was trying and honest about the timeline. Even after losing alot of tissue and muscle due to necrosis, he seems to be back at 100%, plump and healthy and I don't think anyone else could have done the amazing job she had.
I am terrible with words but I truly want to Squeeze you all and thank you profusely for saving him and his leg. I don't think the outcome would have been the same if I went anywhere else and I am extremely grateful for the effort love and care put into my little baby. It was unexpected and very appreciated.
Thank you all so  much for such a wonderful experience. I would 1000% recommend this vet to ANYONE who needs another to help with their pets no matter the circumstances.
I was shown anything is possible. Thank you, Thank you, Thank you!

Please always remember to be patient, kidn and respectful with the vets and reception. They are very busy ladies there:)

Clinic has good hours. Reception staff ignored me when I arrived 3 days before for canned c/d food.

A few days later I took my cat here because I wanted a second opinion and they got her in before her scheduled appointment, had blood work and xrays. The doctor informed me of issues that were missed on testing from another clinic a week prior. He went over the results to me in detail and I asked for written notes so I could inform my partner on the cats condition since I knew we weren't walking out the door with the file until he writes it up later.

I never got the note in the room and since the Dr already went in to another exam I had to leave with out them as the receptionist and tech had no idea what I was asking for.

We were told to go for a blood transfusion and ultrasound immediately at an emergency clinic.

The testing was relatively quick only waited 30min in the room before the Dr and 45min for results but the front end staff needs better communication.

It was amazing. Our Bernese puppy was getting his 12 week shots and was brought into a private room as soon as we arrived. The Veterinarian was super kind and made our puppy at ease. Thank you:)

The staff are always so amazing and sweet. I always feel like my pets are in good hands when I bring them in.

Been here for two occasions and both times have been stellar service. The staff are very patient, even when it gets very busy. Couldn’t recommend this place more. 5/5!

My dog had bad diarrhea and Dr Bouclin gave her antibiotics that fixed her right up. Wish the dog scale was cleaned regularly tho.

The patient care is above and beyond. Not only do they listen to pet parents voices but they also take the time to make your pet comfortable with them. We will continue to take our cats!
Thank you for ensuring that our kittens are off to a healthy start!

Once again, a great experience when we needed to bring in one of our cats due to illness. From the ease of booking the appointment to the time the veterinarian spent examining him and answering questions - a great experience in an otherwise not so great situation. We have been bringing all of our cats here for 7+ years, and have always come away feeling our animal was well looked after. Very fair pricing as well! 10/10 would recommend.

Great attentive staff and doctors, wait times were reasonable, and the doctors always handle my cat very gently and respectfully, and provided good information and recommendations.

We had our puppy got neutered just this Friday, November 26. All the staff were so accommodating and really nice. I felt so comfortable leaving my puppy under their care and they did not fail my expectation. My puppy was attended and treated very well. They even provided a follow-up email to know how my puppy was doing the next day of his surgery.

Vet missed important test we both agreed my pet needed. They excused their mistake as miscommunication based on the fact I could not afford 800$ in office stability ;even though I said numerous times I wanted all reccomended bloodwork. My pet is dying and I still have no known cause. 1000$ I spent to be told my pet is ataxic and " might have " x diseases (with no clinical diagnosis to support claims) They discharged us with medication on Oct 28, I asked for a refferal to Pulse emergency clinic because my pet is pretty much dead and needs medical attention from someone who CARES and they still have yet to do the refferal! THEY ALSO PUSHED VACCINATIONS WHEN MY PET WAS CLEARLY SICK.

Just another office taking advantage of venerable people and tugging on heartstrings.
Go elsewhere, their prices aren't affordable and they might overlook your pets needs based on your ability to pay 1000's of $s for their " services ". Not only that but while dealing with the missed tests they were incredibly unprofessional and contradicted themselves twice on the probable diagnosis of my pet, upon second opinion I was told that the " probable diagnosis" sounded like a scare tactic to get me to come back into their office to spend more money on more tests. Deplorable. Service. I am absolutely appalled.

Coming back to attest that after more testing and further veterinary care at another office we've been diagnosed and it's NOTHING that the vet there had suggested. My kitten was severely depleted and suppressed from medication and treatment given by this vet. I will be filing a complaint and forwarding all information to Alberta Veterinary Medical Association and I urge others in my position to do the same.

Don't let this office overlook your pets health needs.

The doctors and staff at this clinic are honest, reliable, and kind. I have been bringing my pets here for the last 4 years, including my chihuahua for dental work. They are incredibly thorough and actually very affordable. I always refer people here, they are excellent.

I paid for a clay pawprint of of my dog after having to put him down. The staff member failed to let me know that the company that I picked doesn't do it anymore. I am incredibly heartbroken

They were there when all the other vets were closed they were very nice took my kitty in and did surgery on her right away keep me informed by email on everything. If I had any questions they answered when I emailed them

. Very nice place

This place is amazing, vets do a great job and the front staff are asome. Very helpful and you can tell they care for your pet.