Elbow Retina Ctr

Extremely rude and trying to belittle the patients, the receptionist needs a lesson in humanity and manners! I would not recommend this place to anyone!

I have heard many complaints about the staff being rude at this clinic, and have read many bad reviews. Today I experienced it first hand! My doctor is wonderful, but the receptionist today was rude beyond anything I have experienced! If you do not speak respectfully to the clients, how do you think clients will react? I was blindsided when I was told to "Calm Down" (in which all I said was my phone is already off, and I already sanitized my hands). I went to the washroom and sat down in the waiting area, when I overheard the same receptionist laughing with a colleague about telling me to calm down. This was exceptionally unprofessional and outright rude!

It is so fortunate my ophthalmologist who used to work in this clinic has moved to another one, so I won’t have to deal with the UNEDUCATED, IRRATIONAL and RUDE staff members.
Even one star rating is too much for them!

I have to travel from Red Deer for appointments here. Now, I didn’t mind Dr. Savage as he treated me with respect, but on my final visit here before he referred me back to Dr. Bozdech in RD, my friend who was my driver for my appointments had a very rude experience with reception and the office manager. She needed to use the washroom but was denied (due to COVID which was understandable). When she asked the receptionist who refused her entry, my friend, with respect, asked if the receptionist could give her any ideas on where she could go. At this point, the office manager came out and told my friend that if she raises her voice once again, the police will be called. My friend did not raise her voice, she asked a simple question and this was the treatment she received. Will not be going back

My wife went today 1/7/2021 for a possible retinal tear. Dr. Savage, Louella, receptionist and staff were all wonderful. Will be going back again!

Dr. S is only out to get money and not holistically assess his patients. He rather help WCB save money. My senior father evidently has permanent damage to his eye, I won’t get into details with the surgeries, imagining and failed recovery process. All in all if you want to go back to work and not care for recognition for permanent damage. Dr. S is the doctor to go to as he will not bat his eye for optimal recovery.

Incredibly rude and absolutely unprofessional front desk staff. I watched two of the ladies yell at two different elderly patients. Every single time I go there, this happens.

If I could give zero I would.
Multiple times we have watched the reception yell at their elderly patients.
I highly recommend going ANYWHERE else.
You can tell by the years of these reviews they don’t care which makes it worse. Clearly very little respect for their elderly patients.
Horrible staff all around.

VERY rude reception! If you work in customer service of any kind-but especially medical, you need to be great with people and have high Emotional Intelligence! If you aren't good with people &/or don't have high emotional intelligence than you need to find another job!
And the receptionist's at Dr. Savage optometry off Elbow drive in Calgary are VERY rude!
I don't understand how they still have a job!

Absolutely agree that the staff at this clinic are rude and unprofessional, and lack humanity. Dr. Savage seemed fine but I wonder how he recruits and trains staff to be so uncaring.

I spoke with Michelle in regards to an appointment I had 10 years ago. She was very helpful! Thanks

Doctor Savage was very professional. The office staff are very rude! They are more focused on enforcing the rules than they are about showing empathy for or caring for clients. Even the office manager was rude. I saw her snap at a patient and then watched her patrol the halls the ensure no patients were hanging out there. They could use some sensitivity training.

The front office staff are horrifically rude. In person and on the phone. The optic technicians and Dr Savage are professional and kind. It's unfortunate that the front office staff ruin the clinic experience and reputation.

Update. I called in to speak with the "office manager" regarding my concerns and to get some clarification. Imagine my surprise when she was just as rude and curt as the rest. Said it was "annoying" and "wasnt her fault" people couldn't follow rules. Clearly respect is not part of their vocabulary.

I have attended this clinic to assist a friend on several occasions and have been impressed with the efficiency they all demonstrate. The rules of the clinic are given on the first contact with them and when you arrive. It amazes me how many patients are seen in a day, this would not happen without a well run and organized front end. All the employees have given us time when we have had questions. I can understand if an employee perhaps does not respond in a manner that someone thinks is not polite, they start at 7 am and work long hours assisting many, some who may ignore the rules and aren't so polite themselves.
I commend Dr. Savage on his dedication and to all his employees who enable him to see as many patients as he does on a daily basis.