Five Star Tailors & dry cleaning

Service was fast and efficient. I had left my pants before heading to the dentist and they were done by the time I got back!

I give this place a one-star rating solely based on their customer service. Despite arriving 10 minutes before their advertised closing time, both on their website and Google, I found the doors locked. I hurried there straight from work, only to be turned away. When I knocked, a lady informed me they were closed, dismissing Google's information. It's unacceptable to turn away a customer when your business hours aren't updated. Needless to say, she didn't assist me and refused my patronage, despite being the one closing early. This place urgently needs to update their Google hours, or rather, operate according to a consistent schedule.

Impeccable service and work. I had to get a new tux shirt off the rack before my wedding. Five Star was able to have my shirt tailored the very next day. In a sense they saved my wedding!

I want to talk about a dry cleaning experience I had with Five Star Tailor and Dry Cleaning. I took a beautiful linen duvet cover from Utban Barn to them and it came back damaged. They claim it was an old worn out duvet which it is not. All they offered was to reimburse the dry cleaning fee and when I said that’s not enough they offered to fix the damaged areas with patches.lol. Wow! I always thought of taking expensive garments to the dry cleaners so you don’t damage them yourself. Boy was I wrong. I see on the yelp page for them, there is lots of complaints of damages garnets that they will do nothing about. I want to warn everyone to use them at your own risk.

Worst place! Don’t go there. I went for a rush job they didn’t even do it correctly, gave me half an outfit. All my other outfits I asked for another to be altered and one to be dry cleaned that’s it- somehow this came to 215$. I coulda went to a store and bought 4 new outfits for this price. They rushed me out didn’t get the proper details for my stuff. They are rude and don’t tell you the prices upfront, and both times I had to go get my stuff they couldn’t even find my order and I had my tickets. Do yourself a favor and go somewhere more professional that doesn’t charge 168$ to dry clean and press one dress. Ridiculous if I could do negative stars I would. I don’t even want to give one star but I can’t post without selecting one.

If you’re going to come on here to respond to my review- then at least do it with accurate information. 6 Indian suits? Incorrect, must have me confused with another customer. Because I definitely did not bring in 6 Indian style suits. And secondly the outfit I needed rushed that I came to you for wasn’t even fully complete the next day for pick up, and the rest of my stuff your staff informed me today you wrote july on the slip and not even June so I wasn’t late to get anything. But I’m not going to argue, just sharing the experience I had and with your rebuttal being inaccurate information people can judge your services from this exchange alone.

This used to be our go to place for dry cleaning but unfortunately no longer trust this business with my garments after ruining the collar of my brand new never worn dress for my daughter’s grad banquet and after not having my other dress ready for the ceremony (cleaned & very minor alteration) after having it for over 2 weeks. I understand that everyone needs time off (which you explained was why it would take so long when we dropped off) but to tell me that the reason it wasn’t ready on time nor cleaned (even after I checked twice on it when dropping off other items for cleaning) - literally handed me the dress in a bunched up heap of wrinkled mess- was my fault because you were trying to get my husband dry cleaning ready on time was not acceptable in terms of basic customer service. If you don’t have capacity, don’t take on the work. If it hadn’t been for such an important milestone event for us I would not have taken the time to give this review and just taken my custom elsewhere- which unfortunately I’ve done.

Five Star Tailors is an amazing stop for tailoring and dry cleaning. Tu and her family run an amazing shop and are always friendly with amazing service. I've been coming back here time and time again.

First time write bad review, make me so mad can't sleep, and disappointment, i don't know about this store onwer, but their washing business is outsourcing, and made my 99% new jacket got scratches and broken, at first i just had a very very small stain, when i pick the jacket, i found much more stain on the back, and they did reclean, and still had stain on other parts, at last i just give up and took to home and i didn't wear it, the next day i found a hole, they pass the buck to each other，i took the picture in their store before i took the jacket, it's already has scratches, and they just let me cut the thread from the scratche, no one responsible for it, a 1200$ new jacket, i only wear 3 days before i left the jacket to their store, then got broken, im so mad, no one reply the message, Good luck to customers who spend here. Btw if the new customers need ask the final price first, they gonna charge more more expensive than they told you before they wash it, like around 60$ for one jacket. But the owner did price refund, that's the only thing i can commended.

Highly recommended. Had all my pants and shirts altered by him after he did an amazing job with my first outfit. You can see the passion and skill just come out when you get a fitting. With others I had to confirm details. He would be ahead of me telling me his recommendation and as to why. Which is helpful in understanding as not everyone is the same body type. He also has a great memory.

Highly recommend this business for anything tailoring. I took in a few items that needed small and special fixing and I am very happy with the work done. And the prices! Great service and job well done.