Every time I call them there kinda Givin attitude an when you order they don't even take it seriously I always have to get frustrated when iam ordering stuff through them I've waited for three months now for my tarps an you call them they have absolutely no idea what iam talking about an then they say they'll get back to me an then I wait for call back.
Never expect to have a nice customer experience from the front counter guys, especially if you do not know the details what parts you are going to buy, have fun dealing with their “great” face reaction. Very very rude and offensive. The only reason why I come back to this place is just because they have wide variety of parts, THAT’S IT!
4 stars for the guys behind the parts counter, always helpful and pleasant to deal with, however the trailer sales is a joke, they don't even deserve 1 star, 8yrs ago I tried to buy a tridem stepdeck, absolute no interest shown in following up with me at all even after me phoning them up 3 times to ask stuff (so eventually bought from another Lode King dealer), then last December (2020) I again tried to buy another tridem stepdeck, low pro this time, I told the salesman what I was looking for and what all extras I wanted etc etc, it's now mid February and guess what? Not 1 email or phone call back, your trailer salesmen must be on too good a salary to be bothered to chase an owner operator for business, or they'd rather sell 1 that is sitting out in the yard (which I had no interest in at all) instead of custom ordering 1, the good thing about it is that I'm now looking at other makes of trailers and finding more helpful and interested sales people
I came over here with my trailer for body job, Trant was the Mechanic who took care of it. There is no doubt that Trant was excellent at his job and I was more than satisfied with the job performed by him. Big kudos to the entire Team to have such an excellent mechanics and staff at FGI. Thanks
Great place to get all your truck parts, they carry almost everything you could ever need for your Kenworth, Peterbilt. The crew working in the back is top notch. Order desk can sometimes be cranky, i could imagine with the volume of calls they deal with daily.
Racist staff Full of attitude They Don’t want to deal with the customer politely even when you giving them a business Always judge you when you get there Moreover don’t want to give corporate discount Ridiculous staff They should learn how to deal with customers
FGI is Canada’s leading and most trusted sales and service provider of trailers, truck equipment and aftermarket parts. I checked it myself and I can say that the company is worthy. I take oils and original filters from them.happy with everything
I had realy bad experince, hilarious staff, dealing with customers ridiculous. Don’t wanna buy anything ever again.i shop in the morning after dealing with them my day get sucks.
Great place, friendly helpful service Been coming here for years and as long as my husband and I are in trucking we will always continue to buy our trailers and supplies here,