Fraserway RV - Edmonton

The station staff were very friendly, helpful and also competent. The handovers were carried out professionally. The atmosphere was warm and accommodating.
The truck camper was almost new again, in very good condition and didn't cause any problems on our tour.
We would like to take this opportunity to thank you again for your excellent support!
See you next time.

No pressure sales, and we appreciated Karen and Richard letting us take our time searching for the right RV. Tracey is very nice to deal with when setting up and completing the purchase. Jackie, shop manager, excellent customer service. Also a shout out to the very friendly front desk gal! We look forward to our many new adventures.

Honestly if I could give 6 stars I would for their service department! Incredibly helpful, thoughtful and helped solved my problems in no time. Their work is marked with honest integrity and their service staff are genuine and down to earth! Special shout out to Jackie (front desk) and Jason (service) who went out of their way to help me out! I would highly recommend this location.

Don't ask these people to sell your RV. They will promise to sell it for top dollar just taking their commission. They will then tell you there are multiple problems with it that need fixing and there service department will try and stick you with a massive bill. After 3 months they will kick you off the lot. They even managed to damage all the electrics on my RV while it was there.

Fraserway staff were excellent to deal with. And best of all they had my RV ready when they said they would

Overall great experience. Everyone we dealt with at the dealership was top notch, from our salesman Jared, to the finance department, the friendly people at reception and the guys out back in the yard!

Overall the entire experience was very positive. None of the pressure sales tactics were used. I recommend Fraserway RV Edmonton!

“Ed” outstanding representative for Fraserway Lacombe. No pressure, as we could not decide on which trailer to buy. He showed us a few options and left us to wonder in and out at our own pace. From start to finish our experience was top notch. And we are happy to say we went away happy and the owners of a new trailer. Thank you very much Fraserway!

Highly recommend going here. Our salesman helped us find exactly what we were looking for. Ontop of that, the management agreed to fix some minor issues with the trailer (it was used), plus they gave me the benefit of doubt when it came to a misunderstanding in our communication, and honored what I thought they meant. When we brought it into the service department, they also bent over backwards for me. This was my first trailer purchase, and I will definitely go back here when I upgrade.

The good: our salesperson Jared and Finance gal Tracy
The Bad: the Sales Manager who makes the buyer feel worthless.
Conclusion: we had to walk away from purchasing a $80,000 5th Wheel. Why? Carpet had been patched badly. We simply asked to have the small amount of carpet replaced. They said no. This EXACT unit was available in Calgary for $10,000 less. We preferred to deal locally, but Edmonton stuck to their high price (they blamed the US exchange rate lol)

I can't say enough about the service we received from the TEAM at the Edmonton location. Unfortunately we had an awful experience with the Abbotsford location. BUT WOW did Edmonton, (Jackie, Don & along with the GM from Edmonton) ever turn that around, they were AMAZING. From the MOMENT we dropped off our trailer, to the Lengthy process of dealing with previous issues (NONE of which were from AB) Jackie kept me in the loop on the issues and the repairs. I was extremely frustrated and upset when we first dropped the trailer, however she was so understanding and just listened to our concerns. We purchase a brand new trailer in 2018/2019 as we have MANY years ahead camping with our family. Jackie and team completely understood and agreed that what had taken place elsewhere wasn't right.and BOY did they make it Right) ABSOLUTELY recommend Fraser way Edmonton.especially if your wanting amazing customer service AFTER you purchase your RV. THANK YOU Team)

Sales people were amazing not pushy, very professional. They gave my the details I needed and l was able to talk the time I need to decide with out pressuring me. Overall great experience

Great place. Every one from was friendly and helpful, and did there best to get us what we wanted. Definitely buy from them again. Recommend them to anyone looking for a rv