Freedom Mobile

Top notch customer service from Charlie and Arj! If you need any phone help or new phones, be sure to ask for them!

This company has the worst coverage and even when you have full bars on lte it fails to send text messages. It's taken upto an hour to get a text message sent. Absolute garbage. Stay away from this company.

When I first signed up for Freedom mobile home internet I was beyond impressed. The enrollment process wad simple, easy and stress-free. I liked that I could view my bills and usage at anytime and could easily make payments online. HOWEVER now that they have redesigned their website I no longer even have a home internet tab. My next due date is approaching I can not remember what I owe to save my life. My bills in my email ask me to sign in. Which is username, password, then email and email again to verify then get the code from the email enter that. Once you've done that you get in and NOTHING you can see nothing. The home internet only has chat support and I spent three hours in there and guess what they kept transferring me around deoartments telling me everything was good on freedoms end. Then at 2 hours and 57 mins, I'm told chat support can't help me and to go to a store. Of course no number you can call or anything. So I go to the store. GUESS WHAT THE STORE SAYS! Get in touch with chat support. I would like to switch internet providers at this point. How many other people is this happening to? Are we just going to have late bills because this business did an update that did harm to their side of things?

FREEDOM! What the heck are you doing from your side? I'm at the point where I'm not only stressed about getting behind on my bills but embarrassed and no longer want to be a freedom customer but guess what can't access my bills or account info to cancel it either. Thanks freedom at this point I'm damned if I do and I'm damned if i dont. Cant even pull an acct number to pay through the bank because everything is missing from the app and website!

The agent helping us was not very knowledgeable with products and plans and seemed distracted with something else. But have enjoyed my service with my recent freedom phone service.

Terrible reception and terrible customer service. Don't bother no matter how cheap it is.