Garage

Buckle up. This is a long review. This store desperately needs to train staff on the difference between providing good customer service and very obvious targeted theft deterrence (bordering on harassment). There was a staff member who constantly left her station in the change room to ask what I’m looking for and if I need help. By the 6th time in 15-20 mins, it’s getting annoying. To the point where I’m in line at checkout, and she’s following me asking for the 6th time if I need help finding anything… how ridiculous… no thank you! I’m at the checkout about to pay. None of the other customers were approached or followed like this (customers with big bags, travelling in groups, younger demographics, looking at high resale items). I’m taking my time, alone, with a small purse, folding everything I pick up nicely, putting things back, and looking for sizes.

I don’t know if theft is a problem at this location (the cashier, Brynn L.told me it’s not) but I almost dropped my $150 in merchandise to shop elsewhere, or shop online. Luckily, the experience was helped by Brynn L.who was very patient, sweet, and helpful. She kindly scored me a discount on the total and remembered to give me a gift receipt, even though she could see I was frustrated and ready to leave the store (initially I declined the discount in order to leave immediately because I felt uncomfortable). If I had been given space to look around after being greeted once, I would be giving this location 4.5-5 stars. The visual merchandising is gorgeous and the store is so clean. It looks like I’m not the only reviewer who has experienced excessive loss prevention efforts from staff, either.

I don’t blame the girl who kept checking on me either, because this is obviously a training issue (I’ve worked in retail before— I understand). If I’m going shopping in person, I like to be able to browse and take my time, and feel the material, look at the fabric content, and enjoy looking through the entire store. It’s sufficient to greet me once, let me know where they are if I have any questions, and follow up once (max). Leaving the change room many times (where loss prevention matters most) to follow around one person who has indicated many times they don’t need assistance is not a good strategy.

I honestly never write reviews buttt,
I came into the store to pick up some pants and there was a super sweet girl named Sarah.the girl honestly deserves a raise.best service i’ve gotten at Garage in a long time.
She was super helpful and friendly.when i was trying on pants she made sure i had multiple choices and colours. Honestly the only reason why i spent even more money there and i’m grateful!

The store is well organized, and the staff go above and beyond to help. The only down side, they run out of sizes fast. But they will order in the store and have it sent right to your house.
I will definitely keep coming back here!

This used to be one of my favorite stores to shop at, No I find it is barely got anything in it, the people working there don't seem to want to help you out with anything. The whole atmosphere has changed. Will probably be my last visit

Cloths this season are beautiful and vibrant. The customer service both in Grande Praire and West Edmonton was great.

I went in yesterday looking for a specific pair of pants, I didn't find what I was looking for but the one staff member was so helpful!
Took time to run to the back and see what else they had that might suit me.
Will definitely be back!