Geek Squad
3 reviews 10304 109 St NW, Edmonton, AB (800) 433-5778 stores.bestbuy.ca/en-ca/ab/edmonton/10304-109th-st-nw/geek-squad suggest an edit
19 August 2022 17:46
I would not let these people change my toilet paper. We brought to hard drives in to have data transferred from one hard drive to the other simple task. First went to geek squad on the south side we’re they told me both hard drives were fried then went to the one down town we’re they told me that my one was fine and my 16tb drive was fried sold me a 4tb to transfer the data to. Took the 16tb home plugged it in and installed windows on it in under 10 minutes AKA not fried a bunch of crooks who don’t know what the hell there doing and steal money from people
18 April 2022 9:31
While my initial face-to-face interactions with geek squad were great, including ways to save money on my laptop repairs, they failed to update me when there were changes to my services, lost a lot of my data, and are completely unavailable by phone even when I filed a complaint to their call centre they called me back when I was unavailability and told me to just come in “if indeed there is a problem”.
I had to get my laptop battery replaced and also upgrade to an SSD. The reason I did not just buy a new laptop was because I had some very expensive and now unavailable software running on it. They did not inform me the battery was unavailable and just went ahead with the ssd upgrade and did not let me reconsider. When I got home, while some my files had been transferred over (but oddly disorganized as if someone went through and picked what they thought was important - but still missing key files). Not a single one of my programs was transferred. Not even Microsoft office or the free adobe acrobat reader. It basically was as if I got a brand new computer.
They seem pretty useless, taking shortcuts and following internet tutorials or something. I will return since I refuse to pay to have these programs transferred over when that was my initial concern but never again will I be back. The fact that I can’t even talk to them on the phone about the process is ridiculous. I am a student and do not have a car, nor can I be without a computer, nor do I want to come into the store unnecessarily amidst a pandemic.
I had to get my laptop battery replaced and also upgrade to an SSD. The reason I did not just buy a new laptop was because I had some very expensive and now unavailable software running on it. They did not inform me the battery was unavailable and just went ahead with the ssd upgrade and did not let me reconsider. When I got home, while some my files had been transferred over (but oddly disorganized as if someone went through and picked what they thought was important - but still missing key files). Not a single one of my programs was transferred. Not even Microsoft office or the free adobe acrobat reader. It basically was as if I got a brand new computer.
They seem pretty useless, taking shortcuts and following internet tutorials or something. I will return since I refuse to pay to have these programs transferred over when that was my initial concern but never again will I be back. The fact that I can’t even talk to them on the phone about the process is ridiculous. I am a student and do not have a car, nor can I be without a computer, nor do I want to come into the store unnecessarily amidst a pandemic.
27 April 2021 15:06
I have cancelled my phone protection on June 17th, 2020. Kept on charging me every month up until yesterday. Can't this people understand the word "pandemic? '