General Bank Of Canada

I went to the website to check my balance as I have always been able to see the balance. Now I go check my balance and I have to pull teeth to get it and putting in vin# or loan# does not work.

Garbage finance company that does not care about the customer; very slow process, very unreliable, very high fees and interest, very complicated to just check your loan balance. If you're ever offered a car loan by this bank, do not accept it and stick to the major banks that are trusted.a horrible company that I would never do business with.

Very professional staff at General Bank. It took less than a couple hours total from receipt of my email request to completion of a couple of requests for me.

They had sent an email asking me to verify some security questions and due my being distracted I hadn't seen the email until about an hour later. Surprisingly, they called me to ask the questions, they verified fully I was authorized without being unreasonable at all.

Completely friendly and professional.

Far superior service than I receive from my main bank (Scotiabank) ever.

That is a legit 5 stars. Thanks again!

I had no issues dealing with GBC regarding payments. Easy to deal with on the phone.
Thx GBC

This Bank is absolutely amazing. They work out of Edmonton and the customer service is excellent. I spoke to Byron, and he was so nice, kind, pleasant, accomodating and professional. He mentioned they can provide same day service email, for my statement payout to end my loan. They can provide within seconds your balance amount owing, 19 days, prior in advance to payout, as per my personal request. Some banks have to manually calculate themselves, the advanced amount, or at least it seems that way, because they put you on hold for 5 to 10 minutes to get an answer. This bank seems to be very organized. Also you don't have to wait hours on the phone, trying to talk to a customer service representative. I will miss their great service, and it has been a great pleasure
dealing with them. Check them out, Thankyou, Annie.

Abhi was very helpful in helping me set up my account online and providing me accurate and detailed information regarding my account. Customer service was wonderful!

The bank is very easy to deal with and also to get a hold of. This is our first dealing with General Bank and they replied to our emails almost immediately, resolving our issues setting up our online account access.
An excellent resource if your credit is less than perfect. They will finance an older vehicle that the major banks will not but the interest rate will of course be a bit higher.

Your service in general is bad you need coaching on how to do customer service
UPDATE Still have issues with getting a hold of them waited 1.30 h and then the line got disconnected

As a new client of General Bank of Canada, the onboarding process with the Customer Care Department was seamless. The customer care representative I dealt with was able to answer all of my questions, was very knowledgeable about General Bank's systems, and pleasant to deal with.

As a new customer of General Bank of Canada I am very pleased with the professionalism of which I was greeted. The customer service rep, Faye, made me feel welcome, was very helpful and answered all my questions.

I phoned to activate my account and was connected quickly to a live person. She helped me to set everything up easily, communicating clearly and was a pleasure to deal with.

Was asked why I wanted to pay my loan off. Idk maybe so I don't owe you money anymore. Last payment came out of my bank and I'm being told to wait a week before they are able to clear the car. Also once the car is my property it is none of your business what I plan on doing with the car

My name is Amitoj singh sandhu my loan was with general bank of canada m totally satisfied with them.

Our conversation with the advisor was very good. The advisor was helpful and offered assistance.

Completely satisfied with the services. Transactions were uneventful and on time. Customer service was very courteous and on point. Thank you.

Terrible, was looking for my loan balance, i have been sitting on hold for over 30 minutes, while the prompt keeps telling me I am caller number 1 in line.just tell me your never picking up and at least i would have some closure

As a hearing impaired customer needing immediate assistance, the General Bank team was incredibly supportive, helpful and accommodating to my disability. Thank you so much. Your patience and understanding was appreciated!

I am from another FI and phoned in to help my client get confirmation that a loan was paid out back in Feb 2020.

Faye took my call and was absolutely wonderful. She created a seamless experience, and while she was unable to give me information directly, she was able to assist my client immediately while respecting confidentiality thinking outside of the box.

Thank you Faye for helping, it was just such a smooth process and our mutual client really appreciates it!

Call to ask a simple question how to go on line for to view my account statement and balance; that.man just hang up on me.

Teresa was very helpful and understanding she made every effort to help me. I reccomend going to General Bank of Canada!

If you're getting a car loan through them, probably best to go with a bank that has more than 45 employees listed on their LinkedIn. Some of the folks here are very kind, but unfortunately, the organization doesn't seem to think response times are relevant as I've called in over 19 times in the past 14 days and every.single.time.have reached a voicemail. No direct lines to call back - so if you're paying out any loans, get ready for a 2 week ordeal:) But other than that, when they do call back - super kind folks, they're just way over whelmed with volumes during this time.

Very concerned about the level of customer service. I have tried calling several times only to be directed to an automated system telling me someone will try and get back to me in 3 days? And this isn't the first time this has happened.

Frustrating and disappointing that the level is respect for their clients is this low.

I have been trying for hours to get a hold of someone in customer service. I have left voicemail as well as an email and have zero response. I am very disappointed in their lack of customer service.

Honestly, some of the best service i've recieved, from either a smaller lender, or a big 6 bank. I would 100% recommend them.they're quick to reply with whatever you need, extremely polite, and just generally offer fantastic service. 5/5, would borrow from again.

Great experience. You team professional and alway able to resolve my issues. I intend of using your services again in the future. Thank you.

I had unexpectedly sold my truck and needed the lien release letter so the next owner could register it in their name. General Bank of Canada came through with the document I needed just in time for me to close the deal. Thank you so much everyone in Edmonton for you efforts:)

Their customer service phone number went to voicemail over and over. When I went to leave a message it said they would return my call within “48 business hours” so 6 business days to get a call back.

So instead I called their dealership line and wouldn’t you know, someone picked up the phone immediately. They were very kind and got me connected with a customer service representative within 10 minutes.

If my concern wasn’t as urgent as it was I wouldn’t mind waiting but I’m sure when dealing with a loan brokerage, most concerns are urgent. Perhaps GBC should put more value in the customers they already have rather than that customers they want to acquire.

I shouldn’t have to cheat the system to get someone on the phone.

Probably one of the best customer service experiences I've had. Consistent, patient, friendly and knowledgable staff.

I had to contact General Bank to change my payment type and date for my car loan. They were more than help full. I have dealt with many banks in the past, these folks by far are the best bank i have ever dealt with. I was able to do all my account changes thru email - as i live a province away. I can not say enough good things about them. From the bottom of my heart, thank you very much for all the help your team has provided me

Excellent and prompt dealings with customer service department. Answered me questions and had my query figured and completed in record time.

They don't even deserve a star. If you can avoid getting a loan from here I would. I got a car loan and then recently got a new vehicle so the dealership was paying off the rest of the loan. I spoke with Robyn and explained everything. She was told not only by me but the dealership to stop the payments. I also told my RBC bank to stop payments. So when it came to the day where my usual payments came out the general bank changed there name so that they could steal money out of my account. I am frustrated beyond words. Who does that. It should be illegal. I will be reporting this to many people and doing whatever I can to make sure this doesn't happen again to anyone else.

Due to a fraud alert on my account, I was struggling to get a bank to get my car loan sorted quickly. The General Bank of Canada was the only bank to work efficiently with the car dealership to get me the loan I needed. Whenever I've emailed the General Bank of Canada requesting information, they have responded quickly. The website is easy to use to check your balance. I was able to make additional bill payments simply through my personal chequing account. The only slight downside is that they're only available to call during working hours, but despite this they'd return calls or emails as soon as they return to the office. Honestly, I was concerned about using a bank I had never heard of, but everything went smoothly over the last 3.5 years. If anything, they gave more personalized care than the larger banks.

General Bank of Canada has been excellent to deal with. Maureen has gone above and beyond what i expected from a bank. She returned my calls and email promptly. She has helped me in every way she could dealing with the loss of my vehicle and making sure my gap insurance covered the rest of my loan that my insurance company did not. I was confused with the process and she stepped in to do this for me. Thank you Maureen and the staff at General Bank of Canada, it has been a pleasure dealing with you.

Robert Precourt

Stacy was awesome! I need time sensitive info and she took care of it with in that time frame! Nicely done.

I dealt with General Bank purely by email. They were incredibly attentive in their response times and were so helpful with all questions I had. They legitimately made everything SO easy. 10/10 would borrow money from them again.

Always very quick to respond to phonecalls and emails, great acceptance rates, competitive financing rates. Been dealing with them for years and never had a bad experience, they're very accommodating. Great customer service. Really make you feel like they value your business, something that's becoming more and more uncommon. Staff are well trained and helpful.

Maureen Near and the other staff were very friendly yet professional in assisting me resolve some issues I had regarding my loan with General Bank.

So nice to ask for information (via e-mail) & get it almost instantaneously. No longer common practice for a lot of other institutions.

This is my second vehicle loan through the General Bank of Canada. Not only is my interest low, but after running into some financial difficulties halfway through my loan they were more than willing to work with me on having my payment dates changed to accommodate my new financial situation. This is extremely helpful in a very stressful time.

My experience with Denisse was perfect. She made sure I was who I was suppose to be then followed my direction quickly and efficiently. It was a pleasure working with her

Had a great experience dealing with this bank. They were always very prompt in responding back to my emails and phone calls. I would finance with them again.

I emailed on a weekend asking for changes to my payment amount and debiting institution. Maureen replied first thing Monday, April 9th and explained what was needed, very clear about some specific instructions. I got it all sorted and the changes were made before noon! I live in a place where service is below abysmal so when I receive efficient and friendly service I'm usually thankful. But when it comes to money, nerves come into play, and Maureen made the whole thing so easy. Thanks so much for your assistance, your customer service team has always been so great.

Thank you very much to Stacey for helping me out today - March 1,2018 - to completion and being so accommodating and friendly. What wonderful representative of your company. Thank you. Darryl

Quick response time to the messages left, super polite during our conversations. Sent the loan complete letter asap as requested!

I have an auto loan with the General Bank and had to call them twice to adjust the payment schedule. It was easy to reach a live person by phone and there was no waiting time at all! Great customer service as well. Thank you!