Was my first time visiting this store. It's also my first time owning a fish. Don't let that fool you because i'm a very serious buyer. Any purchase I make even if it's a small purchase I take customer service very seriously. Upon entering the store i immediatley felt something wasn't right. I was looking for some fish food. There was two employees in the store. Neither of them asked me how my day was going. I did not get a warm welcome. I felt like the only thing that mattered was my purchase. It felt like i wasn't important during my time in the store. Nobody smiled at me. Nobody asked me how my day was going.
I have made my decision based on the customer service which was very poor that I unfortunately won't be going back to that store. I will continue shopping at Pet Value and Walmart.
Always a great experience. Staff always greet me warmly and are happy to help with any question. Easily the best pet food store for miles. Even better, the Red Deer store is exactly the same.
It was an awesome place to visit! I was able to get Canadian Naturals kitten food there and open up a points account. Im very please with how the young lady there Samantha treated me there! I will continue to by my kittens there food there.
Love this store for many reasons - service is exceptional, selection of food is varied to meet your pets needs, lots of treats and toys to choose from for your fur babies.