GoodLife Fitness Calgary Richmond Square

Title: Mixed Feelings about the Gym Experience

Review:
The gym is consistently bustling, embodying a vibrant and energetic atmosphere. The cleanliness is commendable, with a dedicated staff ensuring a hygienic environment. The friendly and helpful staff adds a welcoming touch to the overall experience.

However, the increasing number of members has led to a congested environment, making it challenging for existing members to access equipment promptly. It raises questions about prioritizing profit over the well-being of loyal members. Perhaps a balance needs to be struck, considering the gym's capacity and the impact on the user experience.

As a devoted member, I ponder where the threshold lies between a thriving business and the comfort of its members. The nearby Gold's Gym opening soon it is tempting with its spacious layout and ample equipment, only a short drive away. The current overpopulated state and limited equipment at our gym might prompt some to explore alternative options for a more seamless workout experience.

Great staff, always ready to help and improve the experience. Thank you staff for fixing the TV channels and considering us females too.

After seeing substantial membership fee increases in each of the past three years, I've also noticed significant declines in service levels. The gym is often far past capacity, resulting in excessive wear and tear on equipment (equipment can be out of service for up to three or four weeks at a time) as well as cleanliness issues (stains/spills in locker room for six plus months at a time). If you're going to continue "packing 'em in" and jacking your fees, at least commit to keeping your facilities properly maintained!

I had the chance to work with Namat at the registration stage. He is really amazing. He has the knowledge, the patience and the care that make your intruduction journey smooth and great.
He is very professional.

Awesome gym. Then it came time to cancel my membership. They make it very difficult to give your 30 days notice. They say you can cancel online. You cannot. They say call their membership number, “experiencing high volumes of calls and cannot take your call. *click*. I was then told to call my local location. A woman said to email. I emailed. No answer. They’ve squeezed an extra $85 out of me through this clearly malicious and unethical practice and I regret ever signing up having been told about this from previous gym goers. I got a less than 12 hour response when I mentioned filing a complaint against the business.

Best personal trainer (PT) in the place is Jack S. If you are looking to start or continue your fitness journey Jack is the trainer for you. He works tirelessly to ensure the workout plan aligns to your goals and is adapted to any limitations or injuries you have! Totally worth every penny!

This place doesn’t care about capacity. Sell sell sell. Can barely move here, that’s how busy it is.

Had to call in to discuss my membership and Colleen at the front desk was great! Very patient, helpful, and informative.
Took a while to sort through and she was happy to stay on the phone during the process.

Thanks so much again Colleen!

Great staff! Mia went above and beyond to help me out at the gym! Mia was super friendly and showed great costumer service. Definitely will be going here again.

Good experience. Newly renovated change rooms great equipment, nice size, cool lighting for that last set, aka Flexing in the mirror

Excellent, clean location! Hannah was a wealth of information and really made me feel welcomed!

I’ve been training here with Dylan for the last 8 months and have had the best experience. He’s 100% committed to providing quality training and is always on time and positive.

Gym is clean and has a great vibe.

Great facility overall! Had an initial tour of the gym from Hannah who was so lovely and awesome!

I have been attending the Richmond Square gym for about a month now and I have to say the atmosphere is incredible. After 6 years of experience in the fitness industry and 4 years managing a lifestyle centre, I have never met a team more co-ordinated or that complements each other so well. The customer service is at the highest level from the welcome at the counter, the club tour, the sign up process and member on boarding, personal training introduction and the general interaction between staff and members.

Hannah is an absolute professional who genuinely interacts with members, she is always smiling, providing assistance and always letting members know of all the resources and amenities available to them. She even offered my friend a copy of ‘Living the Goodlife’ this past week. Her customer service is top notch and her personality and friendly nature will always keep you in good spirits, it’s no surprise she’s always busy with potential clients trying to sign up with her.

Sherri is a very knowledgeable trainer, who really cares about her clients and their goals, she is actively living the ‘Goodlife’ daily. You can see her at the counter or even run into her as she does her workouts in her free time, she is friendly, approachable, an all round wonderful soul and champion ambassador for the club.

Jack is an energetic character filled with a passion for fitness and people in general. His potential in the industry’s is limitless and he’s a tremendous asset to the team, his approach to club walk through is meticulous without being pushy, he’s always talking to members, fist bumping people and providing that little boost of motivation when he’s around and a genuine good bloke. Look forward to seeing his growth in the industry

Chris is the guy whose presence cannot be missed, you will see him at the counter greeting everyone as they walk in, he checks in with everyone and makes them feel like they are just talking to a neighbour they’ve known for years, friendly, great conversationalist but never intrudes on your workout. You can’t help but feel ecstatic around the man.

I look forward to meeting the rest of the team as I spend more time in the club but I would absolutely recommend this club to anyone looking to join a gym, the sauna, the wide range of free weights and machines available and the wonderful atmosphere are some of the best parts of this centre but the team behind the club is by far the greatest.

Hannah is very knowledgeable and showed me around. Definitely will hit my goals this year. Thank you Hannah!

Thanks Hannah for explaining everything and showing me the gym, my experience was excellent!

Great location. Clean gym. Super friendly staff. Jack at the front desk greets everyone by name and a fist bump:)

So many of the staff here are awesome trainers and many front desk staff. They are not the reason for the one star review. The management at this gym is a nightmare. The staff turnover here is insane and you can really see the clear reason why no one works here for very long. No one wants to work for poor management. I really feel for the employees here, it's not hard to see what a toxic environment this place is

Hannah D.was so friendly and helpful! She helped my friend setup her membership and offered for me to sit in a massage chair while I waited. She provided friendly, fast and effective service. What a great member to have on the GoodLife team!

The whole place has a faint mold smell. The men's showers however just have full blown mold.
This location was just renod 2 or 3 years ago. Black mold is a pretty big thing to miss.

I went into Richmond GoodLife today to sign up for my first gym membership and I was very surprised by the excellent experience I was given. Hannah took the time to sit down with me and understand what I was looking to get out of my fitness goals. I am very happy with my experience.

Jack was very thorough with explaining everything and making me actually want to come to the gym. From explaining how to use the machines, tour of the facility, to explain how to properly use pre workout and protein lol. Thank you for enthusiasm and making it a great experience.

I was helped by Hanna at the glenbrook location, the service was incredible. Excited to get back to it!

Friendly, knowledgeable staff. Multitude of great workout equipment. 10/10 highly recommend this gym!

Jack was super helpful! He showed me around the facility and took time explaining everything. It’s been a minute since I have been to the gym and he made it a very comfortable experience. Great facility!

Really happy joining this gym. Georgia helped me get started and showed me around. Excellent service!

Goodlife needs to majorly improve on maintenance and bathroom cleanliness here. Leaking fountains, urinals & broken machines that take days or weeks to be fixed. Mens bathroom is usually disgusting between plugged, peed on toilets or sinks full of hair. Hours are bad on weekends too.

Looks great after reno. Free Weights are kept well. However machines are not maintained properly, when it does break it take 3-4 weeks to get fixed. No AC, gets pretty hot and ppl complain but issue doesn't get resolved. Staff is nice tho

This gym has multiples of most if not all types of equipment and is really well equipped. The space is clean and well organized. Staff are also very friendly and make an effort to make members feel welcome, like Jack who did a great job touring me around and introducing me to the facility.

Couldn’t thank this team enough! I have been going to this gym since I was in my high school years. They have been so awesome all throughout. I would like to specifically give thanks to Jack who has always greeted me everyday with such joy! Thank you GoodLife richmond!

Great facility and great staff across the board. In the beginning I was intimidated by joining a new gym, but I was paired with a trainer, Andrej Rasalan, and he has helped me meet, and eventually surpass all of the fitness goals I had when I began training with him. Not only is he knowledgable on the various forms and techniques necessary to effective in the gym. But he also took the time to give detailed instructions as to how I should structure my diet to reach my goals. He is a model employee and I would highly recommend him to anyone at this gym.

All I did was go for a tour of the facility, so I can’t rate anything other than the customer service I experienced. I was extremely impressed with the professionalism provided by Jack. He is a very good salesman and face of good life. Well done! The lady at the front desk at 10: 15am was also nice! Best gym tour I’ve had.

Great gym. Beth at the front desk is amazing, fantastic customer service all the time from her. That dude Ryan’s cool too.

This is one of the most organized and clean goodlife facilities in the city, with an amazing staff.

A special thank you to Beth for helping me out with my account issues, I really appreciate you!

Best Goodlife in the city! Beth is super sweet and personable. I always enjoy chatting with her when I go in and its a pleasure.

Shout out to Ryan for being a wicked awesome employee! Super helpful and so so nice! Definitely will recommend this gym!

I love the GoodLife staff! I have gone to many gyms and this one has my heart. Everything is always clean, the other gym goers are so respectful and above all- the staff are the best! They always look out for you; give you tips if you want them and consistently greet you with a warm smile.

Special shout out to Ryan for being so kind and funny! Always in good spirits ️

I always feel like I’m coming home when I head into GoodLife Richmond. The staff know me by name and always make me feel welcome. Ryan is exceptional and always checks in. <3

I started training with Andrei because my last trainer from Northland was not meeting my expectations at all. With Andrei, he is very knowledgeable, patient and kind. I can tell he knows his job very well. He takes notes and progress reports every session we have which is something i never had with my last trainer. He’s also good with communicating with you outside of the gym if you have any questions (unlike my last trainer). Because of Andrei, I know, now, how a PT should be training me. He watches my forms very carefully and corrects and adjusts accordingly to my strength level making sure I’m being challenged enough but still making sure I’m being safe. Because of Andrei, I have been going to this Richmond location even though Northland is my home store and the nearest one to me. I highly recommend Andrei to anyone seeking a personal trainer to help them grow to being better and healthy. He knows what he’s doing in the back of his head and a bonus that he is a nutritionist so he will tell you all the healthy diets and meal plans! He is organized, professional and reliable! I will continue to train with him and I’m confident that he will help me reach my goals! Do yourself a favour, and reach out to Andrei if you are a newbie in the gym like how I was! He will teach you all the ropes and now 3 weeks into training with him, I am already so knowledgeable in the gym because of Andrei! Thank you so much to Goodlife Fitness for having Andrei in the team!

Been going to this gym for years and it's the best Goodlife in Calgary. The renovations are wonderful. The staff is awesome, especially Beth. She's makes you feel welcomed every time you step through the gate. Long time member. Life time fan of Beth.

Ryan was super helpful and very friendly when I came in to inquire about your facilities. It’s because of Ryan that I will be coming bsck

My main man Ryan Shank is incredibly encouraging and helpful. Very glad I've have the privilege of meeting him. Big ups and 5 stars.

Great staff, always cleaning and very friendly. Straight forward membership options and all memberships are month to month! I do not like signing onto contracts that I am tied into for 1 or 2 years, so I do not mind paying a joining fee at all.

Excellent facility and staff. My guy Keith set me up ready to hit the ground running. Anything you need to get a good workout, they have. All types of cardio machines, TRX stations and turf, free weights, racks, iso machines and even private classes. The locker room is legit as well. Got to take advantage of the sauna before or after the shower… super clutch. The hours are very convenient obviously. GoodLife but Great People here at Richmond location.

Keith was excellent to help me register at the Richmond Square location. Very smooth and easy process to set up and get going. No pressure and answered all questions openly. I've enjoyed the facilities and equipment, and the fact that I can use my membership at any facility across the country.

The weights are great and the turf area is awesome also. The cardio area has a bank of TV's on the walls, but there's no way for the members to change the TV channels. Often there's been a sports game or something on I wanted to watch and half the TV's are stuck on the food network, or news in Spokane etc.

If you ask the staff to change the TV channels for you, they say they don't know how, which is their way of saying, they don't want to. I've seen staff members do it before. There needs to be something in place to make this a better experience for customers.

*** Updated 7 months later I've filed several complaints, still no changes made by the club. Definitely a 1 star experience.

Is one of the best places to workout in the city. It is always clean, the staff is helpful and there are always machines available. There is a lot of space to do various different types of training and the turf area great for training athletes.

The best Goodlife location in the city! The staff are super friendly. The gym is clean and neat. Best part of all is that the machines always work unlike other gyms!

Very disappointed with the company policies! It seems like it is difficult to the company to deal with the pandemic restrictions. If so, please close the gym and do not charge money. If you decide to continue working with the time and facility restrictions, please charge less money for a not full service! The policy is not fair. Moreover, all club members are required face covering even when exercising! If you are the sport professionals, you should know that it may be harmful for the people's health! How can you ask your members to do this? If so, please close your clubs! And please respect your clients! Going to cancel my membership!

Good gym. They keep the place clean and running efficiently. Staff is friendly and clean cut. They do tend to stick quite closely to the rules so be prepared to do things accordingly.

You guys are doing great job.very friendly staff and hard working.always clean and sanitizers everywhere.good job

The gym itself is awesome. They have everything you need and more and the staff are very friendly and welcoming. I have never taken one of their classes so my review is solely based on the main gym floor and staff.

Unfortunately, I have to give a 2 star review because of the company pushing strict COVID-19 policies that could be harmful to their members. As recently as the middle of October, members now have to wear a mask at all times EXCEPT while working out. That means immediately putting your mask on right after an exercise. I was unable to comply with this expectation and furthermore had to cancel my membership and thus found a new gym that does not have strict mask rules.

I don't understand how putting on your mask will reduce the spread of an airborne virus if the mask eventually is taken off during your set anyways. It's common sense. Goodlife either needs to put in place a mandatory mask policy at all times (which I completely disagree with for a gym) or ditch the mask policy while on the main floor all together. The club has reported 2 COVID-19 cases at this facility since July, so that in itself is evidence enough that their mask policy is NOT working. The risks of wearing a mask during a workout are far more dangerous than the risk of this virus as it can restrict breathing and cause people to faint while lifting heavy weights.

Other than that the cleaning and sanitation efforts at the club are great. I have nothing to complain about and the employees have done a great job with that.

Goodlife also went back to booking hour time slots recently which does not allow for flexibility in my day so that is another reason why I had to cancel.

I've been to multiple GoodLife gyms around the city and this one is the best. Similar to the one in the SE in size but more equipment. Very specious too.

Showed up at 5 am, when they are supposed to open (or at least what they have posted). Waited for 35-40 mins with nobody to show up before having to leave.pretty bad.

The worst location of GoodLife Fitness. Zero customer service. If you leave a message for call back, managers never contact you back. The personal trainers traps you to enrol for personal training but in any situation if you want to get out of your enrolment, they give you hardest time of your life. I would rather prefer to pay more outside then staying with them. I will never go back to GoodLife in future and will not recommend to my friends and family.

The gym can become super busy with all benches, squat racks, machines in use. Some take up to 45 mins on several machines/squat racks which can be irritating. Would be nice if management could put notices of time limits on equipment. The spin classes play pre-set music playlists that aren't super motivating, some current pop tracks would be nice. Would be nice if they had things like weight belts and other functional equipment as well.

I’ve done body pump at several different location but my favourite was with instructor Renee. She made me feel comfortable, gave great instructions, informative muscle engagement and corrections. Her high energy and overall positive attitude will keep me coming back! I definitely really recommend this instructor to others interested in body pump.

I stopped to use this good life and it was okay. It seems like there are a lot of gym rats and Meatheads at this location. Definitely had a CrossFit kind of vibe

Do your best to avoid Taylor (female, blonde hair, sleeve tattoo) that works at this location! Extremely rude and disrespectful person.

I've never experienced it personally but I've seen her be so rude to so many customers (including elderly people).

On top of that, she speaks so rudely to her co-workers as well. How does this girl still have a job? I will certainly not be returning.

Great facility! Too many people on evening and weekends though. Probably one of the busiest gyms in Calgary.

I did personal training with Tyler here a few months ago. He was did a really great job and I would highly recommend training with him if he still works here. Besides that I found the rest of the facility quite average.

Combat/Tone on Tues am with Kat and Tone/Pump on Thurs am with Carla are both Amazing Classes and Instructors that always Inspire, and Challenge!

I make a huge effort to attend morning classes with these passionate instructors like my weeks depends on it. I know my career does.

I would say that Kat and Carla are absolutely two of the very best over the years. I have been attending Goodlife classes for 12yrs and Combat isn't just a class it's sanity in a punch.

I enjoy their leadership skills too. They have the same Courageous Enthusiasm with 10 people in class as they do with 30 attending.

They are on time, ready to encourage our fitness, clear on cues and adapt action for those injured. I have an existing condition that I will manage for life, and morning combat/tone/pump give me confidence in my movement and strength weekly.

Tues&Thurs morning with Kat and Carla are Simply the Best part of my week.
Jenna Kares

Can you even go lower than a 1 star?
I was charged $25 for a one day drop in fee, with the ability to hold onto the receipt should I decide to sign up as a member. I am looking for a new gym. After I pay, I am informed that this deal only last until midnight same day. The receipt is useless. I come online only to see a promotion on GoodLife website that is titled "free 3 visit pass". Why was I charged $25 for one drop in when this is an option? Will NOT be returning to this gym.

Carla is a great instructor I’m getting stronger every class! This keeps me coming to GoodLife! Thanks for all you do Carla!

It's an ok gym but way too small for the area and very busy as a result. Often times it is cramped so be ready to continuously modify your workouts.

Club has been under construction for many months.
Club has improved alot, all around it has become a nice club to work out at.

The renovations they did are nice. Except the women's area is now half the size it used to be. They don't have bar weights in that section. Also, very disappointed management decided to get rid of Zumba classes altogether. I really enjoyed the Monday PM classes - the instructor was great!

Non welcoming staff at front desk. As a potential new customer they dont even bother to make an effort.

Wonderful gym to come and work out at. The gym has been nicely renovated and is very functional. Staff and management are fantastic. Always have time for their.remembers.

Just signed up for a membership today. The staff I dealt with were kind and informative, didn't try to bully me into something I didn't want. The gym itself is still under renovations but you can tell the Reno's have been a huge improvement. Once renovations are complete I see this being an excellent gym and look forward to visiting often. The new change rooms are clean and large so you don't feel cramped.

I like this gym, the staff are awesome (most of them), it was a trip and a half though, waiting on the reno's to be done, wife is disappointed at the new woman's only "gym", she said the treadmills etc are directly in front of a wall, how is one to run mere inches from hitting your face on the wall? The woman's only gym is very small, very unexpected after a long, long wait.

I really want to like this gym. I find that the times I go it is so busy there are no weight machines, space to use the free weights or cardio machines free! It's extremely over sold!

This is a wonderful gym, especially now that the renovations are nearing the end. Saw the women's change room area for the first time this morning and it's beautiful. It was a bit rough going last winter with all of the renos but short term pain, long term gain. I love that you don't have to sign up for classes or go on a wait list. The instructors are very knowledgeable and helpful and the GM, Mark, along with the rest of the staff are really great and will always try their very best to answer any questions that you may have. I love going to this gym! Well done

Great location, GoodLife has really improved their membership deals over the last little while, very clean gym. The staff is what really impressed me though, hard to find young kids as on point as the few I have seen here, the motivator named Gabriella and the fitness advisor named Abir are awesome at what they do. Patient, comprehensive and professional.
Although the gym is extremely crowded and it's a struggle to get the squat rack at any decent time of day it's good to know the staff is reliable.

Joelle gives a very good spin class Sunday morning at 8: 30. Really good workout! Men's change room is awesome after renovations. Very much appreciated!

Signing up for my membership was a breeze. Brooke went through all benefits of the different memberships and pricing in detail so we could figure out the best package for my needs.couldnt be happier with the kind and up beat staff.lets be real sometimes its so hard to come in for a workout after work but the staff including the assistant manager Keith makes it alot easier chatting about sports and movies while burning those calories lol everyone come down to richmond

Way, way, waaaaayyy to many memberships sold at this place.

It's way to crowded most of the time.

Cant even step foot between 4-9

I've walked in a left before because there was just that many people and cant get things done.

I

This club has been undergoing major renovations that are making immense improvements to the facilities. Many bad reviews have been as a result of the challenging times in just keeping the facility open while the neighbouring tenant was being changed causing many unavoidable disruptions to the GoodLife facility. This is now in the past and the staff here is to be highly commended for having remained cheerful and helpful in spite of the challenges beyond their control. If past poor reviews have put you off I strongly you suggest that you give the new facilities a try. They are great and will be fantastic when all the renovations are completed.

Great club! Anyone who says anything bad about this place just has a bad attitude! Staff and management are awesome. Everyone is always smiling and will go out if their way to make sure the members are happy. Kudos to Brooke and the rest of the front desk Motivators for always being so friendly and welcoming. Recent renovations look fantastic and keep getting better. Love this place!

Hoping reno's are done soon and hoping there's still a women's section or I will be cancelling my membership. Love this gym, but would prefer it to truly be 24/7 not only 24 hours Monday - Thursday. That said, it's a great gym with a lot of variety in equipment, and the updates/renovations i'm sure will be great.