GoodLife Fitness Edmonton Southpark Centre

A big thank you to the folks working the front desk at GoodLife Southpark! Most are usually warm and welcoming when I come for my workouts but Amanda goes above and beyond! She knows me by name, gives me positive encouragement and always asks how my workout was. In an industry known for being shallow, it’s so nice to find someone who genuinely cares about the clients.

* (After sitting on the massage chair and observing for a couple days after my workout, I'm convinced there is a clear pattern on who gets greeted and who doesn't. It actually makes it worse that there is preferential treatment. Talk about making it a welcoming and inclusive environment for all. Goodlife will welcome everyones money though) *

This gym has one of the worst customer service and I have been to gym's across 3 countries and 4 provinces.
The one "healthy" girl with glasses needs a lesson or two in customer service. The least a welcome desk representative can do is to greet/welcome you. That is also too much to expect from Goodlife it seems. Very often there is no soap/ lotion in dispensers. The vents in the locker room looks like of an abandoned warehouse and the steam room works 3/12 months on average if you get lucky. If you don't care about these things the gym is decent because they have the necessary equipment but don't expect anything else. I'm now concerned for the nightmare situation when I need to cancel my membership. I trust they will not make it easy based on others feedback.

I have been attending GoodLife Fitness at the Southpark location for the past year. It is a welcoming place and the staff are very helpful. I especially appreciate Erin A, and Amanda at the front desk. They go above and beyond in their service. Amanda, in particular, checks on clients throughout the gym and attends the change rooms to ensure they are neat and tidy. I appreciate it when she does that!

The staff are very unwelcoming and rude. The gym itself is outdated. Additionally, it seems the women’s only section receives the rundown/mismatched equipment. The change rooms and bathrooms receive little attention from the staff. Very, very poor gym. For $80 a month— spend your money else where.

I go there evry night, amazing experience, everything perfect, specially the night shift guy he's always helpful "Umair Siddiqui" a real positive energy, great greeting and real hardworker I've seen working in the gym

Very pleased with the service and staff here. I feel very accommodated for when asking for help and the overall culture is nice. I especially want to shoutout Sagar for being proactive during member disputes and keeping fairness present in the gym. Thank you!

Amazing staff very welcoming, absolutely love coming to this club.
Lots of equipment to use and a great environment.

Came in on Saturday morning to workout and loved the staff at front desk. Friendly hello and good bye. They were very attentive, especially the young lady working that morning. Also loved over hearing a fitness instructor in the change room checking in on one of the members and taking the time to chat with them. The club is also clean along with the showers. The front wonders though could use a bit of cleaning.

Usually go to a different GoodLife and this was my first time here. Cale was honestly very unwelcoming and completely turned my friends off GoodLife. I’ve been trying to get them to swap and he made me almost want to switch to La fitness instead. He’s the reason I won’t come back to this GoodLife

The gym’s written docs and verbal assurances differ which is misleading due to which I lost number of pre-paid training sessions. I hope they communicated better and were more lenient in allowing members facing exercise related injury to use prepaid sessions rather than sucking up the sessions advising prepaid sessions are lost after 20 weeks.

Terrible gym, showed up at 5 this morning and it had a temporarily closed sign. Maybe put that on the website?

Had a separate incident where a patron was following me around and physically threatening me, management couldn’t deal with that either. Establishment is not clean, the only Goodlife in Edmonton that I absolutely dread going to.

I didnt like the customer service of guy named Sagar
It was worst experience
I will never choose this location again

Worst customer service experience with a guy named SAGAR. You should tell charges before signing contract not after signing it.

Big shoutout to this enthusiastic and pleasant team! Whether I’m in for a 5 am or afternoon workout they’re all so happy and energetic ️ Staff always members always reach out to ask how was our workout, how was our day and all of that. The kind gentleman at the front today at 5 pm in particular made my day by asking about my Canada day plans something so simple but it goes a long way ️ Another day one of the ladies complimented my shirt it just makes coming here that much more pleasant ️ You can always expect to come here to a warm smile and friendly greeting when you enter and leave regardless of the time not enough star’s! Amazing team and classes available, 24/7 access, well maintained and cleaned equipment, lots of different machines, good parking situation, numerous fountains across the gym that are well kept, decent spacing and a huge women's only section that offers more than cardio machines and free weights

Wonderful location, the new manager and staff are SUPER welcoming and really make it a safe and comfortable space for all. I would highly recommend it, perfect gym for beginners all the way to advanced lifters!

Terrible customer service. The staff screwed up by telling me my membership was cancelled when it was not. In fact, it probably reactivated that last day I was at Goodlife to pay the balance and take care of this matter.

I have a busy schedule and did not notice they were trying to make withdrawals from one of my accounts until I received a collection notice via email this past weekend. This is the only reason I found out I still have a membership.

I called in for assistance since this is the location I have been dealing with and the manager had zero intent to help me. After explaining the situation, she had a terrible catty attitude and not only gave me zero respect with sarcastic comments such as “yes I know your time is valuable and mine is not” and did not solved my concern nor gave me an explanation, but instead tried giving me advice on how I should never just make verbal agreements with people (her staff verbally told me last time I was there my membership was cancelled when I took care of wathever balance she said I had). Never thought I’ll be called a liar. Where is the customer service?

Oh and they also closed the gym and left me naked inside the sauna last year. Pretty terrifying trying to get out of the washroom when is jet black and you can’t see anything but feel the walls.

Love the turf, sled and rope area. Change rooms are huge and well kept. Steam and sauna rooms are great. Well Kept, well equipped gym. I travel to visit this gym. It's that good.

Great place to go if you don’t like wearing a mask. No one wears their masks during the overnight period as required and staff on duty do nothing to enforce it.

The gym itself is probably the best GoodLife in town.

The gym is really dirty, I think people wear their dirty outside shoes. The black mats are and turf are the biggest offenders.
The personal trainers are too busy to take on new clients, but that doesn't matter as staff still sign you up (and take payment). Really disappointing experience.

Mornings are more busy then other locations gets crowded especially in the females room girlfriends and i enjoy the classes!

good to see jesse aka robin i guess (: doing well didnt know this was ur side hustle but glad to see u enjoying it hands down one of the better male dancers in the entertainment business keep it up.recomend xoxo

This location is convenient for me but unfortunately it's kind of gross. Last time I went there were dirty masks and paper towel all of the place and the lighting there is very poor and dark. It does not have the same feel as its other well kept locations. Decent equipment but not happy with how there is no deadlift platform and a lot of popular equipment is limited to only the personal training area. If you can go to rabbit hill do it.

Goodlife keeps charging me extra and don’t know whats going on, I asked and complained and no one called me back to explain.huh

I love this gym! The hours are great, the staff is super helpful and friendly, and they have loads of equipments/classes. I highly reccomend this location to those who want to get their mobility back and have a summer body year round!

This place is very dirty they never clean they need more cleaning. They need to tell people to take there out door shoes off at the door and put there gym shoes on inside and they need to sanitize things more and fix staff and take care of there work out equipment more 0 stars I give them and they have to not let homeless people in if you can’t pay your membership no entry

Switched here from Goodlife Clairview and honestly.super disappointed: (the gym ettiequte is non-existent, the weights are a mess, people leaving attachments for cables everywhere, see several people a day not wipe down the equipment after using it! Disgusting. Also the staff.seem super lazy whenever I walk in or out the front desk people are usually on their phones and don't acknowledge their members coming or going. Also fail to change paper towel when most paper towel dispensers are empty and the garbage cans will literally be overflowing and have paper towel on the floor around it. Coming from Goodlife Clairview I had some pretty high standards, the gym there is always spotless you never see attachments cluttered around cables or garbage cans over flowing because the staff is walking around and cleaning the staff is absolutely phenomenal and friendly they never fail to greet you or say goodbye you could be halfway out the door and they will still yell goodbye to you.

I’ve been going to this gym now for five years, all the girls at the front Desk are extremely nice, friendly and helpful.
I definitely recommend the body pump class at 6 PM on Tuesdays and Thursdays which I go to both each week, the teacher Nathalie is awesome and makes it so much fun. She has so much energy it just keeps you wanting to keep going.
You definitely need to these classes

Always a little busy. There is an over abundance of cable equipment. Chances are if your gym is missing handles, ropes or bars they may be here

I tried few other gyms when I first moved here last December and I should say by far this is the best gym, not because of the equipment but because of the staff who work there, they are amazing!

Benches either dont have weights or plates all over the place and some machines stick other then that your standard gym

fiance saw one of the old looking trainers and front desk (karen or erin? The one u usually see outside smoking if you go during afternoon) going at it in the back of a gold minivan last week outside the gym mid day! Ahah

Noon (1215slot) staff always lagging in checking people in.its like they don't understand we are here on our lunch break. Not only do we only get 1 hr but they always let us in late by the time u start it's 1225. Please figure this out.

Was looking forward to gyms reopening but it is like a sauna in there…there is no ac…cant imagine what next week like when it is +30…clocks are still an hour behind from day light savings 3 months ago…so much for taking care of things while gyms were closed…

After more than five years of loyal customer to this location time to find a new gym. I discussed my issue with manager but seems he don't care at all.my suggestion to club hire mature staff other wise keep loosing business because of the unprofessional staff.
Edited 21 nov 2020 -As a law abiding citizens, i do understand that we have to follow certain health guidelines in this pandemic.

Some of the staff been micro managing all the gym members very badly compared to other staff members and if we argue with them, then they go onto scare us to call police (so they did call on one of the member in gym I saw other day) or cancel our gym membership. Couple days ago good life app doesn't work so I tried to call the staff several time between (12 to 5pm) to book any spot available between (6 to 7pm) or (7.30 to 8.30 pm) & one of there front desk operator over the phone told me to keep trying because she's to lazy to keep my name in row for next availability, if anyone canceled. I tried to explain her my work situation but she ignored. I felt like good life is paying me to go to gym.

I’ve been coming here for 5 months now and I have to say, it’s super clean, the staff are friendly and helpful, and the machines are all fantastic.

Not really sure what all the 1 star reviews are about. I think this place is great! The COVID measures and extra cleaners they have hired are also super comforting.

1) double machines of a lot of equipment
2) older goodlife but love the atmosphere
3) best gym lighting
4) the 1 hour workouts suck (0/5 star)

The gym has lots of equipment and a good variety. It’s huge and with covid they do they’re best. HOWEVER, out of all the GLs I go to in Edmonton, the staff here are SO RUDE! Every time I go here, my encounters with staff have been horrible, biggest downfall is their customer service.

This gym is very close to my home, hence close to my heart as well.
I like the staff and when it comes to COVID 19 measures, they are on top of it!

Truly awful company. Had to leave the country due to a pandemic 4 months ago. Have since emailed them SIX times to cancel my NO-COMMITMENT membership. Even tried cancelling through their app. Have not heard back once and am still getting charged every month. In fact, I was getting charged even when the gyms that I used to attend were still closed.

Judging from the other 1 star reviews, I am not the only one this has happened to. Incredibly poor professional conduct.

I will be leaving as many reviews on as many sites as I can to warn others away from this predatory business.

If you believe in fairness and treating others with respect then I suggest you look elsewhere for a gym membership.

After years of coming here I can tell everyone that:
NO things will not get better
all of the problems of miss communication and actual equipment and facilities being being out of order will not be fixed.
You are always going to have issues coming to this club and trying to use it.

It's so noisy because of the people coming to no workout peoples. Their laughter is louder than the music. Some employees seem to think that it is their own home. I've been there for over 4 years, but I've never been more uncomfortable than now.before some staff came, this place was very peaceful. Where employees are noisy than customers.

Terrible customer service. I have been trying to cancel my membership and settle my bill with them for over 6 months now. No one replies to any email I send, and they keep sending me an invoice threatening to take legal action. IM HAPPY TO PAY MY BILL, I JUST WANT TO CANCEL MY MEMBERSHIP!

Never going back to this gym ever again, watch out for for random members approaching you with thier concerns lol which is going to be you lol I noticed alot of jealosuy in the gym. Pro tip if your brown just don't frown or the queens going to get you with her crown or clown haha

Big gym surprisingly has more leg equipment then any of the other good life's gyms in town, if you want to have a good leg day south gate is your gym.

Frustrated with a recent experience. Been a member here for around 2 years now. Decided to try personal training to get more out of my workouts. Tried just two sessions at first to see if it was right for me. I decided to get four more. I planned to continue on with 4 sessions a month until I felt like I didnt need the help anymore. Things were going great until my trainer left goodlife. He told I should contact them and they will help me find a new trainer and honor my remaining two sessions. I called twice and couldn't get a hold of Fraser so I decided to talk to him in person. Found him at the gym and he informed me that someone would be in contact with me that week. I waited almost two weeks and no one contacted me. I decided to try to call again and see what was up. I got through to him and he told me I only had one session left? ! That confused me.since I was positive I had two left and I discussed it with my previous trainer the day he left via text (I have screen shots). He told me that the trainer may have charged me for the session and that he wasn't sure what was up. There was a 30 second awkward silence and I finally said I guess ill call him and figure out what's up.

Not sure why its my responsibility to contact his previous employee to investigate this.

I understand that i didn't commit to a year of personal training up front, but my time and money is valuable, to me at least. You can keep my 150 for those two sessions, I'm not going to waste my time any longer when you guys clearly don't care.

Consider my membership cancelled
0/5 stars

Horrible customer service. Tried to cancel my membership due to the pandemic, and was told I could only do it over the phone with the corporate number. Called 3 times a day for a month and still haven’t been able to get through. They did not reply to my online messages. They continued to charge me, and I was told over the phone by an employee at this location I could only cancel if I came to the gym, or got through to the corporate number. As a frontline healthcare worker I am not going to the gym at this time and was extremely disappointed with these options.

Eventually a manager cancelled my membership, but now is refusing to refund me.

Please avoid this company/gym at all costs!

I go in to have a workout, not to go in and have the staff call me about literally every single issue that's even perceived to have gone wrong. In just one month at this place I've had to deal with more melodrama at this gym than in the several other times I've gone to a gym put together

While there are some decent aspects to this place, location, variety of equipment lots of space. These though don't outweigh the melodrama and two-faced staff that are currently working there.

Don't feel comfortable there. I got the impression that I was constantly being watched even though all I wanted to do was just work out. Switched locations and may just cancel membership altogether if this turns out to be something that happens all over the place.

Good selection of equipment, but very pricey, often crowded, and can't compare to some of the boutique gyms in the city.

Was bullied by agent Lisa because of people wearing disgusting perfume and now showering before going into the sauna. Not all people get the same rights here. Enjoy bankruptcy.

Good staff
Good equipment.
So far the most expensive gym I've looked into. Charges 80 for signing up, charges 100 for a cancellation. For the middle subscription, you pay 45 monthly. Not happy with the prices. Other gyms will be more inviting then this one.

Will be calling main office and cancelling my membership. This place is gone downhill. The taller night staff girl doesn't even work the desk shes always on the floor exercising in her gym clothes not even wearing her work attire, the front desk is always left unattended while she socializes
with men and exercises. I tried calling for 40 minutes one time on a possible holiday and no answer. I show up and she's in the floor doing what I just mentioned. I have watched the phone ring while she shes on the treadmill talking to a guy and phone just ringing. I have pictures as well. No equipment gets put away while she works and nobody can call the gym and get an answer. I'm done. Going to full force

It was so busy on family day yet they cant spring for two people working the desk?

The girl seemed more interested in giggling at the guy she was helping then to help anyone else.

She also helped me finally and put down the wrong time for tanning.

Also if you go into tanning bed 1 and look up at the ceiling you should dust better. Defintely not excited about ever coming back here.

The girl who works in night shift is such a sweetheart. She is so helpful. Great place to workout! Totally recommend this place

I go to this gym daily and I love it. So big and spacious and there's everything thing you could ever need for an awesome workout, plus the staff are great!

Indian girl who works reception on night shift is probably one of the rudest staff I have ever encountered.

I love this gym as it meets all of my needs. Lots of equipment, cardio machines etc. I love the hot yoga room. Always clean. Staff are friendly.
One point of improvement would be to have adequate desk and phone coverage. I have been left standing at the desk for quite a while just to get a towel. No one seemed to notice or came to see what I needed (I gave up waiting) as well, nobody answers the phone. Perhaps when staff have to leave the desk maybe they could be given a portable phone that immediately bypasses or forwards to his or her work phone?
Otherwise, I would highly recommend this gym and location.

Kind regards
Tina Slater

Can we get rid of the girl that works nights already? I dont know why you guys pay her to follow her boyfriend around all night. I'm there every night and rarely see her at the desk.

I have been coming at this location from Years. Their customer service is always exceptional. The girl who works at the night is always very friendly and helpful. This locations environment makes it suitable for a great workout.

Pros:
-Large Gym
-Women's Only Section
-Hot Yoga (I especially love Frank's 7: 30 Monday class! Most fun and relaxing class I've ever attended, major props!)

Cons:
-Staff rarely acknowledges you when coming or going
-Machines are fairly worn out
-Untidy

I sometimes wonder how often the club tidies up. I went Saturday afternoon and there was garbage on one of the cable attachment holders in Women's Only.came in again on Monday afternoon and the SAME GARBAGE was there and hadn't moved an inch.

Overall, I like the location and amenities South Park offers, but would appreciate more effort in cleanliness.:)

Friendly staff, lots of equipment variety to use. Downfall is I find some cardio machines are outdated or broken when I go to user them.

I went to this location on boxing day, the hours online said it was open till 12, a women working there with a very rude tone told me at 7: 53 that it's time to go. I asked her why it was posted online they where open till 12, she rudely ignored me and walked away. I then showed her on my phone the hours online and said you dont have to be so rude to me. Her response "that wasn't rude, you want to see rude" the woman then proceeded to say "what" multiple times cutting me off as if she was threatening me again. I quickly realized that this woman had no consideration for customer service and left disgusted. My membership contract is up at the end of the month and dont think I'll renew it this year.

Jan 19th addendum:
Immediately after leaving a review regarding exercise bikes being in disrepair with no foot straps I received an email from the manager saying they were ordering them asap and fixing them. Now a few weeks later there are only 2/5 bikes with straps and one of the ones with straps is making noise and wrecked leaving only one working bike. Once again I have to say this is ridiculous and unacceptable given How much people pay for these memberships and how basic access to a working excercise bike should be at a gym.

Directed towards members experience.signing contracts and personal training with goodlife is a nightmare.they change policies nonstop right after you have signed it.buy out of 5% goes to 10% removing the option to pause or freeze accounts removed after signing as well. So if you plan on going on vacation and they say yeah you can pause it, dont listen to them.they will cancel your membership but not cancel your training because it makes sense to them that you pay an additional drop in fee with your training. Sorry? How else did you think someone was supposed to go in for their session?
only thing good about the place is my trainer.

I've had nothing but great experiences at this location! Logan, the fitness manager, responds to emails quickly and super easy to get in contact with. As well, Emily is an amazing personal trainer who still follows up with me about my goals even though we aren't training together anymore. While I love that they have a women's only section, the only reason I didn't give 5 stars is that a lot of the machines in the women's section are out of order. Other than that, great facility:)

A really big shout out goes to Mark the general manager at this location. Super kind and genuine customer service. The trainers, front desk staff and facility as a whole deserves the highest accolades.
Keep up the amazing work and we will refer all our friends, family and co-workers to this specific location.
Thank you so much or the kind treatment

Literally always busy, when staff is behind the counter you have to wait forever till they notice you so you can scan in. They never answer their phone. Trying to cancel a membership is ridiculous. Very expensive for the limited perks you get.

Nice facility and friendly staff. It's clean as well. I wanted to join after a trial membership ended and found it cost about $300 more a year to pay in full up front than to do payment. They really want your bank account information so bad that they will charge you a 30% penalty to pay when you join. We all know gyms make their money by people signing up then not going and until you cancel those payments keep coming out. At least it wasn't a hard sell like other places.

Favourite location by far. Always clean and the staff is friendly. I've never had a hard time finding free equipment. I mostly go for hot yoga and the teachers are always great. I wish they would offer more yoga times but I'm sure if it got more popular they would.

The gym has a wide range of equipment; however, it is definitely showing it's age as everything seems to be well worn.

The washrooms could be considerably cleaner as they are always in disarray; garbages aren't emptied often; floors are disgustingly wet, soap is often empty, lockers are filthy, and ventilation is poor (it's so bad it has to be broken?).

Unnecessarily expensive considering this does not feel like a "premium" gym anymore.