GoodLife Fitness Edmonton West Granville

Music is too loud and annoying.
Paper towel and spray cleaners are empty or broken constantly.
Bathroom/change room is pretty gross, stalls are not cleaned.
Staff doesn't walk through the facility frequently enough to notice all of the problems.

Great clean gym. The staff is what makes this location great. Very friendly, helpful and the personal trainers are fantastic and go above and beyond. The staff make it a family feeling comfortable place to go. I moved out of the area and do miss this gym and wish there was one closer to me.

I had to amend my previous review. I had personal training through Goodlife. My binding period and contract term dates state 8th December 2022 to 7th December 2023. Apparently, the system wants me to pay until the 13th December, even with the contact end date of the 7th.

I have talked to many people regarding this issue. However, member experience passes me onto the location, and the location pawns me off to member experience. Even when you wait out your contract end date, you still have to pay additional. Contracts are apparently one-sided, with the side that benefits being Goodlife.

This location had gone downhill since I first started attending. I used to drive over 20 to 30 minutes because of the culture and vibe at this location. Now I don't even want to drive 5 minutes, which I don't anymore.

The trainers and associates are great. It seems that management had headed in the wrong direction. The cleanliness of the establishment has also followed the way of management.

It's definitely gutting because this place used to be pretty darn good. I miss seeing many of the smiling faces of the outstanding associates that work here. Maybe one day, management will have adequate training to implement leadership skills effectively, and the culture and vibe will return to what it was like previously. Then I'd be lining up at the door to sign up again.

As an extremely picky client, after years of bad posture, weight gain post pregnancy, bad diets, and zero knowledge of fitness in the gym- Eric has been god sent trainer! He first trained my spouse and when I saw how effective his plan was working for him, I knew I could trust Eric!
Truly truly grateful that I met him, he listens to my concerns, helps set goals, smash those goals and reset new goals!
As someone who’s never worked out in life, I love weight training and cardio now. Eric is a phenomenal trainer and human being, everything he customised for my fitness journey he explained patiently what it would do, asked me to trust the process- which I’m so glad I did! Over the past year I’ve lost over 25 pounds, reduced 10% of my body fat and have been in the best shape since my teen years! So grateful!
If you ever want to go to Goodlife, consult Eric- He’ll change your life!

There are always a few hiccups with places, but hands down, this is the best gym I've been to. There was a time when the cleaning was lacking, but once you mention something that needs attention in this location, they are on it quickly.

I started my fitness journey 4 months ago and I wanted to build muscle and be stronger. When I met Eric, he helped me understand that my goal was two parts- lose fat, build muscle and then bulk up. I am beyond grateful to have him as my Personal Trainer. I have lost over 15 pounds, and all this is while gaining muscle, strength, agility and working with my posture and previous injuries. Eric is an asset to Goodlife, his experience, knowledge and how he understands the human body and how it functions is phenomenal! He holds me accountable every single day, the personal attention to my daily fitness goals keeps me in check! I am leaner now and have never been so motivated before. Onwards and upwards now!
Vinod Masih

Came here today because my normal location is closed. Staff seemed friendly, but the size and quality of machines here is terrible. Only one of every machine and have to wait 10+ minutes for everything. There's much better locations in the city

Men's lockers always contain hair and dirt/mud from outdoor shoes. It's getting worse with the increase in members. Please clean your lockers and remove the hair. It's really gross. No one wants to bring that home with them. It appears the concern with the cleanliness of this gym is a common topic among these reviews.

This gym is dirty they need to clean the equipment and the bathrooms.there's never any paper towels nobody wipes down the equipment needs to be clean needs to improve big time

Friendly staff who are willing to help you achieve your fitness. They are not judgmental and have a positive outlooks on fitness! The equipment in good shape and seems to be well maintained.

Staff is amazing! But the gym is so small with limited equipment.so when it gets really busy i find myself searching for other workouts to do either around the gym or search some up on my phone. There’s not much variety in equipment or machines - that’s the main struggles. People are nice & almost everyone cleans up and sprays down their area after use:)

I always enjoy working out at this gym! Sucha positive atmosphere as well as clean and great equipment. The staff is wonderful! And the manager Mo is awesome and always motivates his members. I’m very happy with the facility and always looking forward to my next workout here.

It’s about health issues why I decided to go back to the gym:
- high cholesterol
- Hypertension
- Shoulder pain that triggered migraines
- joint pain
- Back pain
- Stress
But now, I can confidently say that I feel so much better.
Randomly choosing Coach Eric as my PT is a blessing for me. I never thought that having a PT is an advantage especially someone like me who has health problems.
In addition to that, Coach Eric is very professional. Every training session is hard for me but my coach motivates and pushes me beyond my limit. Transforming myself from obesity to fit in just 4 months is not easy. I put a lot of hard work, discipline and consistency. I gave my full trust to Coach Eric and I have been given good results.
Thank you Coach Eric Miranda!

I ´been a member for few years and I am there almost everyday because of the classes at this location. Instructors are friendly, amazing, and provide a great workout. I will recommend the energetic and engaging group class provided by Erin in Body Pump and Body Attack, Hamzeh and Natalie in RPM, Marisa and Savana in Body Combat. If you are looking for a fun class, I will recommend A happy hour in Zumba class provided by Daniela. Most of the front desk staff are friendly and welcoming. I am a happy member of Goodlife West Granville.

It is a good gym. I would suggest maybe vacuuming the floor every once and a while. The floors are covered in hair and just dirty in general. Maybe being more strict about removing shoes at the door like you are suppose too. Also would be nice if the lockers were actually wiped out and cleaned. Every morning when I come in I usually have to look in 3 different lockers to find one that doesn't have hair all in it and dirty.

It's a nice gym, I'm super excited that they are back to being open 24Hhrs.

My only complaint is that the Machines are showing alot of wear and tear (benches have cracks/tears in fabric as well as most of the equipment in the 20 minute circuit area). They don't seem keen on fixing the upholstery properly/replacing it.

However its still a great place to workout, staff are really friendly and welcoming.

I come to this gym for the GM - Trish. Her energy is infectious, I swear she sweats glitter! I’ve been at all female gyms my entire life until Spa Lady closed and then I started here after having a 1 on 1 with her.

Her ability to make you feel comfortable and welcome when you’re overwhelmed in a very athletic environment is underrated. 10/10 would recommend.

For the longest time my passion was and will be running. And then I came across an amazing talented and good at what he does- it’s Eric. When I met Eric at GoodLife I knew then and there that he is a good motivator. In 2 months I achieved results which I would not achieve if it wasn’t for Eric. It’s amazing how he believes in me and gave me lots of motivation to reach a goal I’m so proud of.

On October 2,2022 I ran my first 5 km race for breast cancer awareness at Hawrelak park. I reach my goal less than expected l-36 minutes. I am grateful to Eric as he help me reach my goal. He was beside me all the way until the finish line as a Personal trainer and motivator. I could not gotten where I am today if it wasn’t for him. He is the BEST. Thank you so much Eric!

The level of customer service displayed by the general manager at this location was absolutely atrocious.

She was disrespectful, dismissive, and rude over the brief 5 minute conversation that I’d had with her.

As someone who’s ran a business for years, I understand the importance of maintaining a high level of customer service. Based on my brief experience with the general manager, it was clear that she didn’t value the customer experience whatsoever.

I ended up reaching out to the downtown location to voice my concerns and they were extremely helpful, understanding, and helped me throughout the process.

I’ve been a member of goodlife for over 5 years and the level of disrespect that I’d experienced with the general manager encouraged me to cancel my membership. However, after a pleasant conversation with a member of the downtown location, I decided to continue the membership. Knowing that one individual doesn’t represent the values of the entire company.

All in all, I don’t believe the general manager at this location accurately represents Goodlife and I truly believe she is unfit for her position.

Just signed up! You are met with smiling staff members. They are eager and extremely knowledgeable at their jobs. They made me feel extremely comfortable! If I were to compare the first meet and greet this place is #1!

Good gym. Missing one ab machine I like but has another for obliques I like too that some gyms don't. Clean.

Most of the front desk staff are friendly, but the main reason I go to Goodlife West Granville is because of Dany's zumba classes, they are amazing!

Dany's classes never feel like a workout, more like a dance party, and always leave feeling refreshed and revived. Dany does a great job of motivating the class, getting people participating, having fun, and feeling a sense of belonging to the Zumba community, which keeps me coming back each class.

Highly recommended!

I was unhappy with myself and my weight. I kept telling myself that I was going to start working on it and never did. Until I tried to put on my old clothes and they weren't even close to fitting. I knew I needed a personal trainer due to my previous back injury among other bodily issues. I was recommended to Eric. The issues I experienced from my injuries now pale in comparison to what I used to feel. Eric has helped me progress so much and in ways I didn't realize I needed. He has helped me recognize and correct my poor technique, and posture. He helped teach me how to recognize where certain problems are coming from when I try an exercise. I can now understand to an extent what I'm doing wrong when I attempt to work a particular group of muscles. Eric helps me keep ambitious with my goals in what I want out of the gym, always striving for more. I have lost 30lbs and gone from a 31 body fat percentage to 24 percent inside 2 months. Already others have noticed a considerable change and more importantly, so have I. I feel healthier. I feel like I can look at myself in the mirror again. And I wouldn't have made it this far, let alone this efficiently, without Eric and his expertise. Eric is a coach who will give you as much and more than what you put in. If you give it your all, he will give you everything you need and motivate and support you to do even more. Even though it hasn't been long enough for me to reach all of my initial goals for joining the gym, Eric already has me excited and looking forward to beyond that. I don't even know what might be over that horizon I set for myself but, I do know that with Eric's help, I'll see it. He's already helped me come so far and we haven't even made the first step. There's still so far to go, so high to climb, but with Eric's help, what seemed like a mountain bigger than everest, just looks like hill now. I'm excited for what's in store.

Let me start with saying that I have been a member since this location has opened. I took a 2 yr break and recently returned and I was shocked to see that there haven't been any changes, upgrades or any new equipment. There are around 20 treadmills on the main floor alone and at most 30% of those are in use during peak hours. Poor use of space and lack of strength equipment. Check your competitors to see the various chest and back row machines available. The free weight area is overcrowded due to your lack of equipment. If I did not live 5 minutes away I would happily go elsewhere. Also likother comments staff is too busy chatting rather than doing upkeep. False advertising in saying 24 hours

The gym is not bad! Before Covid it was 24 hours which was awesome for my schedule. I've asked multiple times if they'll ever go back to that time format, never got an answer. I bought my membership solely for accessing the gym 24 hours, going to look elsewhere now.

Clean gym, enjoyable.
I had a few Zumba’s classes with Daniela.
The best part is having a personal trainer (Coach Eric Jr. Miranda) is awesome.
Eric makes my visits to gym enjoyable
I feel good about myself

Need extended hours. Sign says 24 hours, but they aren't 24 hours. When you ask about the hours, they always say they are working on it.

Really enjoying my time with GoodLife! Generally, the gym is really clean and equipment is rarely broken. The space is logically set up and lots of variety for equipment, although it can get pretty busy at times. The staff are very nice, but not all of them are very outgoing and will often be gathered around the desk talking amongst themselves instead of greeting guests.it doesn't really effect my visit since I'm there to focus on myself, but it would be nice to have a more welcoming atmosphere. Overall, I'm really happy to be a member!

$25.00 for a one time drop in. Well, from now on I will have nothing good to say about this company. Isn't capitalism wonderful?

Layout isn’t the greatest and a lake of mirrors inside but there’s always tons of space to find equipment (potentially because of the aforementioned issues…)

I had a most unfortunate experience with the Granville location in West Edmonton. Just the other day, I noticed they had started withdrawing dues from my bank account. I was not aware the gym was open or that this was occurring and certainly have not been there to use the facility. I called the gym and explained my situation and was told the manager would get back to me. The manager left me a voice mail and email stating that she was unable to refund the dues. I explained in a return email that I was disappointed in the business practice and considering I have diabetes, cardiac illness, and cancer, I have to be extremely careful where I go. I asked her to cancel my membership based on their business practice during a pandemic. I had hoped she would respond with some compassion and perhaps a fix considering my health issues, however, she did not. She responded saying she could not refund anything as that would not be fair to other members and had cancelled my membership that day. She had no compassion or consideration for my situation and that spoke volumes of her character and GoodLife fitness. It has been said the true being of people and organizations comes out during a crisis, like our pandemic. Now I have seen the character of the general manager at the west Edmonton location and possibly a systemic situation of a company prejudicing those with health conditions. Zero compassion for those trying to stay safe. Only interested in its revenue. Please copy this and share so others are aware of GoodLife’s practices.

I was greeted by this goddess named jade and knew I had to get a membership if I was to have a shot with her. The rest of my experience there was amazing and I gained 20 pounds of muscle but I'm still too scared to ask her out.

New facility, Staff is very professional and friendly, great operating hours. Safety rules are being followed strictly for everyone’s safety. Book work outs on the app which is fairly easy and convenient. Highly recommend this location

I had the best guest experience from the smartest, most beautiful, kind and heartwarming fitness advisor, Jade. Beyond her knowledge of fitness she is a powerhouse in embracing goals, setting realistic standards and welcoming its guests through her amazing personality and her ability to listen to her guests. Jade, thank you for being the reason I look forward to working out at Goodlife Fitness!

Super clean, super nice staff, very small. I wish they had more in there like a woman's section, but nice place to workout in general.

Great gym. Covid rules make sense. Normal operating hours between peak booking times make a huge difference. Happy to be going back finally

SUPER rude when I called to cancel our memberships, to many covid restrictions. Can’t shower, no tanning, no massage chairs. You have to wear a mask pretty much the entire time except “ between sets “. Such a disappointment. Also only 1 hour booking times which is an absolute JOKE I need 2.5 hours to complete my workout. This isn’t a gym it’s a covid fear facility.

Compact location. They managed to fit a tiny strip of turf that is mostly used by the group personal training so you can forget about using. Wished there were more mirrors.

I've been going to Goodlife in Granville for almost a year and I'm really happy with it. It's clean, staff is friendly and I like the selection of fitness classes. I've been seeing a personal trainer named Wayne and he is excellent. He's extremely personable and motivates me to do my best, even when I think I can't. He pays special attention to my injured knee and works hard to help me achieve pain free movement. I've seen him call out people for terrible gym behavior and I'm glad he does. It's a public gym (not your basement) and should be treated as such.
I'm in the Team Training program along with many other people. The Personal Training area is small and it unfortunately does not accommodate all the clients who pay to use it. The trainers often use the turf zone to run circuits for their clients and unfortunately this upsets other members. That being said, people are paying for private training and the turf zone needs to be used for this purpose. They have a fantastic Zumba instructor on Sunday mornings, the class can get quite busy.

This location is always bright and clean. The front desk staff are friendly and helpful. I have recently started group training, love it! The groups are small and you get very personalized attention from the trainer. I find the value I am getting for the classes amazing.

Love this gym, the location, and the staff. I have been going here since it opened. My favorite part is the group training sessions, and ky personal trainer, Wayne! He is energetic, cares about his clients, and wants to meet the needs and expectations of all of his clients. Highly recommend him for training sessions!

It was my first time visiting goodlife fitness. And I am not planning to come back here. Nothing wrong with the facility. But when I was taking a break while doing cable row, one the the personal trainer who names Wayne ruined my experience here: I am only taking a one minute break (maybe a little bit longer) and swapping my phone. This trainer just came to me with a angled bar started to change the bar I was using. I said" I'm still using it. " Then, he said "since you are not using the cable and swapping your phone, let my client do some reps. " This was so rude. I will not recommend any friend to visit this facility.

I have been going to this gym for a few years now with a generally positive experience. Although I find most of the staff to be friendly there are areas with regards to customer service that would not pass the grade in my line of work.

The two biggest areas I would recommend for improvement would be quicker turnaround time on equipment maintenance. Of the 4 main eliptical machines they have there (just one example), it is rare that any of them will work perfectly. Everything from a poorly gliding track, to handles falling apart, TV's not working, or buttons on the interface that do not function. They always say the parts come up from the U. S.but I'm not sure why this is the only means of maintenance for a facility located in Canada and why it would take sometimes upwards of 6 months for the repair to take place?

Secondly was with regard to billing issues. I had attempted to switch to a more cost effective program after encouraging my wife to join and tried to take advantage of a current monthly promotion in doing so. When I found out that the change hadn't been made, was no longer available, and that my usual rates would apply, all that I received from management was acknowledgement that it was a learning opportunity for the employee and a contact number for head office where no one answers or ever returns your call. I originally liked the idea of supporting my quaint, local gym, but when I required their support they came up short. Where I work we do what's right for the customer. Even if it's at our personal expense. We know both that it's the right thing to do and that it will pay dividends in the long run with improved customer satisfaction and good word of mouth for future business.

I really love this gym, the location, and the staff. West Granville staff and management have always been accommodating. I have been going here since it opened. My favorite part is the group training sessions, and our personal trainer, Wayne! He is energetic, cares about his clients, trains with expertise and consistently checks that the weight we are using is safe. The workouts are muscle defined and focused and you will feel sore the next day. I highly recommend him for training sessions!

Very convenient place to work out at. A nice variety of machines, it’s easy to find parking, staff are always greeting you when you walk in. I love the classes they provide and I always find parking when I go

I love the team training at this gym. This is the first time ever that I’ve looked forward to getting up to work out. My daughter and sister and I train with Wayne. There isn’t one day that we don’t laugh till our stomachS hurt. He is skilled with exercises for each of our needs within the same group session. He takes such great care of us! As like a friend says. Welcome to Wayne’s World! We love it so much we attend 3 days a week. Thanks GoodLife and thanks Wayne!

I've had the pleasure of recieving group training from Wayne over the last 6+ months and I cant say enough good things about him! He's kind, attentive and full of knowledge. When I walk into the gym, I feel like I'm with family. There isn't a training session that I'm not learning and laughing! Highly recommend!

Really busy and "personal" trainers do like group sessions which takes up a huge chunk of an already crowded gym.

I have worked out at plenty of GoodLife gyms in Toronto and now Edmonton, this location I find has the most friendly staff at front desk and has by far the best Staff in their jump room (childcare) I feel 100% comfortable dropping my 5 month old off with any of the girls there and they are all friendly and professional. The gym is always clean and the tanning rooms are also. Highly recommend this location/gym over the rest!:)

Great service! Emily on the team borrowed me her personal lock when I forgot mine. Really appreciated it! Thanks Emily!

Wish there was a separate entrance that avoids the front desk. There is a weird blonde bigger guy that sits there with no uniform that gives me and others death stares as we come in. Does he work there? Very unpleasant for a gym new comer

Very nice and tidy gym. Great helpful staff. Really enjoyed classes and sauna as well as all exercise equipment.

One of the better gyms I've been in. Great equipment, you always get a "hello", ", have a great workout" and "see you, have a great day" from the staff. Also very clean and great lighting. Just don't go there between 5PM to 9PM if you don't have too as it's way too crowded which is why it doesn't get a 5th star. I highly recommend this location!

First of i am happy with the instructor who are very helping and knowledgeable and the way they guide was truly appreciable. Here all the equipment are available. Great place for workout.

I had a great workout here. I hit this gym after work before going to the airport. So much better than running in the icy cold.

Staff is awesome and approachable, club is tidy, only downside is that it gets busy in the evenings. Favorite club in the city!

Nice gym, the only thing i don't like is the way you have to clean the machines usingpaper, the paper and some kind of water, it causes me allergies when particles of paper fly oll over the place.
Please change the method to clran the machines that paper thing dosen't clean the machines properly, and is bad for people with alergies! Something new i have to write about is how crowded the chilcare room is some children are ignore by the staff, babies are just wondering around while staff are just sitting down cuddling with a baby, they don't do any activities with the kids, and the wrost thing is that the children are ignore they don't talk to them or nothing, please hire more eficient employees that know how to make it fun for the kids, i feel very sorry for the children because that place is boring with no enough staff very sad.

It's a great gym. Atmosphere is amazing and the other people in this gym are also very friendly. We all have had experience going to a gym and there's always rude groups of people. Can't recall having an experience at GoodLife like that and I've been a regular since they opened, a few years back.

I have had a great experience at GoodLife Fitness in Granville. The staff are friendly, the gym is clean and when I go in the mornings equipment is readily available. I have a personal trainer Harlan who is awesome and I have achieved great results in the year I have been a member!

All my workout needs are covered through the variety of classes they have to offer. Club is kept very clean. Friendly staff as well! Best gym in the city.

I have been to various other gyms around the city. World health, Golds, And Spa Lady. The staff are always smiling and the facility is bright and clean.it is maintained very well. The atmosphere is more inviting than most gyms.

All of the staff are extremely friendly and helpful. The gym and changing areas are kept extremely clean. The best gym I have used by far. The programs are easy to access and the instructors are amazing.

This gym is amazing! The staff are always so friendly and supportive. I really feel like they have been a huge motivation that keeps me going everyday. My trainer Amanda is the sh*t! She keeps me working hard and accountable. This place is like my second family and can't wait to see where this journey takes us.

Absolutely an awesome facility to work out in! Friendly staff! Great trainers and convenient. Clean and well looked after.

This is one of GoodLife's newest facilities, and it's gorgeous. They invest in an Eleiko SVR platform, which means that you're not only allowed to drop your weights, but it's not going to annoy anyone because it's a high-end platform allowing for incredibly quiet drops. That aside, they have their standard equipment, and a decent functional/turf (actually just smooth carpet) area. Only downside is that they have blue lights above the dumbbell section, which are kind of sleep-inducing. Great facility.

Beyond disappointed with management! I bought a gym membership for a now ex boyfriend, and tried to cancel. Because its not my membership, I was told I couldn't. So I put a $5 bi-weekly freeze on the account, after a month or so I went into the gym to see if I could cancel in person. I was told yes, and a manager will call me back in the morning. No call. Then I start noticing full payments comming out of my account. So I call back. Left a message for a manager to call me back, no call. In this time I had a death in the family, so once things calmed down, I called back and finally spoke to a manager. He was condescending and rude. I told him there is a huge misscomunication happening within his team, as either messages aren't getting to him or he is not following up on them. He replied that if I want to fix that problem I can email him, which is putting the blame on me, not his team. I've left messages and there was no follow up. He was rude and basically hung up on me, by finishing what he had to say, 'have a nice day' and click.
This is TERRIBLE customer service!