Grandview Heights Medical Clinic

I’m really saddened that my amazing GP moved here. I’ve tried multiple times on multiple days to try & book an appointment, but their call volumes are so high I haven’t been able to speak to reception despite waiting 10+ minutes each time. I also had this experience a couple months ago when I wanted to book an appointment.

It would be so nice if Dr. Mah could call his patients when they've scheduled appointments with him, rather than not at all or hours later.

I’ve been going to this clinic for a few years but recently my family had an appointment for our annual physical exam but they refused to see us because we caught the flu. The receptionist told us that other patients might catch it from us so asked us to book again after we recover. I think it’s very unprofessional for a medical clinic to deny seeing patients who are sick and it also defeats the purpose of being our family doctor. I rather do walk ins and go to other clinics who would at least see us when we are sick.

Dr Ying Yao is very professional and helpful. I feel very safe and comfortable talking to her about my health concern.

Dr. Mah is hands down the best medical professional I have encountered. He is quick and efficient, and never makes me wait in the lobby for more than a minute or two. He is also compassionate and I feel comfortable discussing my health problems with him. Plus, when I book an appointment with him I never have to wait more than a week, and often I am seen the next day.
Thank you Dr. Mah for 23 years of excellent medical care.

Elina is totally and very professional. She deals with patients with care and concern. Supports physicians with her best of ability. Elina creates a positive and very welcoming attitude at the clinic. Keep it up Elina.

All the staff is amazing at this clinic, I have been a patient of Dr. Theman’s for 44years now. I highly recommend any doctor here.

Dr. Hussain is a great doctor.he actually cares.and his assistants are great too! They have helped me out many times

Really great clinic! I've been coming here for the past several years now and have never had any issues! I don't know why people are saying that Dr. Mah rushes his patients, I've been seeing him since I was a kid and he's always been very considerate and will take the time to completely hear me out. He's also extremely knowledgeable and I can tell he truly cares about my well-being. I was having issues with my one insurance company with a certain medication and he gave me 6 months worth of free samples that were expiring soon which saved me around $1200 so as far as I'm concerned he's one of the best doctors I've ever had!

I don't like writing negative reviews but this clinic was hard to deal with. It took a long time to get through to actually speak to the receptionist. It sometimes rang busy or just keep ringing and ringing with no answering machine. When I would get through it usually would take me a couple weeks before I could see my doctor who was away a lot of family business so I finally just switched to a different doctor's office.

Great and friendly staff, Dr. Zaidi is amazing, listens and actually helps while showing she genuinely cares.highly recommend.

Dr Zaidi was really nice, and for the most part her reception is friendly, but like most western doctors, appointments are rushed.

I went to ask for a referral for a psychologist and to also see if she could help with my anxiety. I was basically told that because of my age group (20-25) I can’t get any anxiety/ panic attack medication which would benefit me, without putting me on drugs daily, which I really stressed to her I was looking for other options. I understand it. She never asked me any more questions, just shut me down immediately. Okay, I’ll settle with talking to someone.

She then told me she would have a psychologist in the clinic call me to book an appt. Awesome, I thought that was great. Jk, no one phoned and when I asked three times and called, I was met with not very helpful answers, or that the psychologist was too busy.

Thank you for making me feel like I am not worthy for depression/anxiety treatment. Thank you for assuming what I can and can’t handle. It turned me off from seeking help because I was treated like a kid. This non existent follow up may be the reason someone hurts themselves. Please take more care and direction on the follow ups of your patients with mental illness. I would hate for another person with their heart hurting like this to feel as disregarded as I did.

Other than that, Zaidi seemed kind and not too judgmental.

I loved a lot of things about Dr Z - however the clinic is NoT a confidential space. You can hear EVERYTHING being discussed on the other side of the wall while waiting in the exam room. I flagged this concern a number of times and felt the issue was not taken seriously or appropriately addressed.
I also found wait times to be extreme and my care to not be as HAES as I would like.

Apparently they close whenever they feel like it. Called at 425 to book an appt.automatic voicemail stating they're closed. Supposed to close at 5! After looking at the reviews it seems I have dodged a bullet anyway. Terrible.

Please don't go here unless you have a lot of time to waste! After waiting for over a month for an appointment at 1130 am we finally left at 1220pm This is so very unprofessional and inconsiderate. It would have taken one phone call to let us know the Dr was running late. Their administration needs better training?

Have been a patient here for my whole life as well as my family. Missed 2 appointments in a year because i didn’t remember to book them in my calendar (1-2 weeks just to get in) They called me and told me they would no longer see me at all and to go find another office. I can understand them treating me this way but i was NEVER given a warning. Doctor Mah just seems to want to rush his patients out and I’ve heard this from other patients as well. I recently called back and asked for another chance and repeatedly apologized. They won’t even return my call. STAY AWAY

Doctor Zaidi is a lovely doctor. She has always been very caring and attentive, and helped diagnose a health issue I had been battling for many years. She gave me a referral to the Capital Health Women's Centre to make sure I was in the best hands possible for my health issue. The receptionists and assistants are also very helpful and caring, they have always made me feel like my problems truly matter to them and that they will go to the end of the earth to help me out with any issues I've had.

Sometimes the clinic is running behind, but I feel like that's to be expected with most medical clinics you go to, because if a doctor is truly caring and attentive, then they will end up spending over the allotted time with each patient, consequently making them behind schedule. This is merely a minor inconvenience in my eyes.

The only actually negative experience I had was with Doctor Nishiwaki, who was my first Doctor before I asked to be transferred over to Dr Zaidi. Dr Nishiwaki came off as very cold and disgusted with me. She did not follow up with any of my test work, and just gave off the overall vibe that she did not care about whether or not I returned as her patient. Luckily Dr Zaidi's lovely demeanor made up for Dr Nishiwaki's lack of one!

I have been a patient here for 20 years and Dr Mah is an exceptionally talented doctor. In my many years of visits I have never had to wait more than 2 minutes EVER. Dr Mah is ALWAYS on time and always extremely professional. I have no incentive to give this excellent review, I’m not a paid mouthpiece, I just think the truth deserves to be told. It’s rare to find excellence in the health care system but DR Mah certainly does breathe excellence every day. Don’t believe these bad reviews I’m pretty sure some of these people missed a few hugs growing up and maybe they’re not all there.

This place is so slow. I have been waiting more than 6 months for an apointment with an ENT specialist. I know that they don’t have much of a choice to speed up things because of the system. However, when I changed to Windermere Plaza Medical Clinic, the doctor was amazing and got me booked in 2 weeks. I hate Grandview Medical Clinic. If there was an option to give 0 stars, that’s what I would rate it.

WAITED 5 MONTHS FOR MY "APPOINTMENT" THAT THE RECEPTIONIST NEVER BOOKED. GLAD THEY TAKE MENTAL HEALTH SERIOUS HERE.

I have been going to Grandview medical clinic for a long time. Dr. Theman was the doctor that I started out with as a teenager and she has been wonderful every time I've seen her, though extremely popular and hard to book with! For the appointments I've needed fast I've seen Dr. Zaidi and she has also been lovely. The wait times are usually on the long side - I don't know if I've ever been seen on time - but all the nurses and support staff have been polite and friendly.

They are always running behind, I'm lucky to get in half hour after my appointment time, usually I'm waiting 45 minutes to an hour before I even get into a room. Their hours are only during the day so I'm taking time off work just to sit and wait forever. When bringing up issues with Dr. Zaidi I'm brushed off. I brought up nausea and explained the multiple things that cause it and she told me to drink ginger ale and take Gravol. She doesn't try to figure out what's wrong. This is the exact reason why I never see the doctor anymore.

The front desk staff, nurses and Doctors go above and beyond here at Grandview. I've been going my whole life and there isn't one bad thing to say about the staff here. Absolutely amazing people!

Been going here since I was a child. Way better than any walk in clinic. The doctors are knowledgeable and incredibly helpful.