Rude with customers. My 10 year old daughter wanted to buy a few items for her horse with the money she had saved. While shopping we noticed signs that said 15% off select items (which included the ones she had choosen) When we when to the till to pay (with having already budgeted with the discount as anticipated) we were told “the sale ended yesterday, and we don’t have to honour that” I replied that they really should to be fare as this was still advertised in store. Then the lady ran to check the signs and removed them In a huff. When she returned to the till I asked “will you be giving us the discount? ” She grumpily said “yes” The discount amounted to $14 I personally spend more money at this store than I’d like to admit, so when we are treated so rudely it really is unfortunate. Customer services that day was very poor, disappointed
From the moment we walked in, the staff was friendly, cheerful, and very helpful. They had exactly what we were looking for and even spent the time with us to make sure the product was going to suit our needs. Highly recommend a visit. This Red Deer store will be my go-to, despite living almost 1.5 hours away, and much closer to another location.
This store is awesome. The staff is so friendly, helpful, and they are willing to educate you if you are a new horse owner. Their items are great quality, prices are awesome, they have okay tack options. I would love to see more colours in halters, boots, saddle pads, lead ropes, etc. I’m a very colourful person so if you like neutral there are a ton!
Really like this store! I always find the girls super helpful and kind and nice and happy! Always willing to help you and anything you may need etc Go shopping on sales as they make a huge difference! Thanks
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