Healing Waters Spa Edmonton

Very happy with my pedicure! Jamie did such a great job and was so fun to talk to, would go back!

Booked a Hammam for two for my wife and I. The treatment was fantastic and the staff were wonderful. It was the perfect indulgence for a winter's day.

Receptionist was polite. Massage was okay. The treatment room was cramped. Therapist seemed eager but inexperienced. Would suggest the therapist could work slowly, instead of frantically, when someone indicates they wish to be relaxed.
Website states that they can direct bill to most insurance companies when in fact, they can only charge direct bill to 1- blue cross.

My friend and I attended here for beginner facials and pedicures. The facials were lovely and I felt so rejuvenated however both of us agreed we would not return for our pedicures. I had remaining gel polish from a previous pedicure which was removed with a hand file and roughly. The lady filed on my toes causing them to bleed and scab afterwards - when I was cringing back in pain she would ask if it was getting hot from the filing. If you can’t properly remove gel polish please just say so rather than hurting someone with a hand file. They also charged extra for the removal. Once she had finally applied the polish and top coat, we left and were told to be careful because our nails were still wet. We were both very cautious, went for lunch, and went home. When I got home I noticed that my nails had giant globs of top coat near my cuticle area which chipped off the same day. Very disappointing for how much we paid for services.
TL;DR would not return for a pedicure.

So I went back to get my nails fixed and they actually heard my feedback and all of my issues were resolved! Candance offered me a full re-do. I was given more colour choice including the deep purple I was after! There was also a better pad for my arms, and a lovely hand massage. Hopefully these nails stay this time as I’m quite happy with them.
I’ve bumped my rating up to 4 stars, as their professionalism and willingness to take feedback was very nice to see.

ORIGINAL: I went to Healing Waters just about a week ago for a free skin consultation and their September special of a lavender infused gel manicure.
I enjoyed the skin consultation. For being a free service, I loved that it was informative & helpful. There was no pressure to buy anything or book a facial on the spot, only recommendations. Candance was very knowledgeable, kind, and I liked that she talked about every product she used as she used it.
As for the manicure…it honestly left much to be desired. First off, let me be very clear, Candance was great, I take no issue with her as a person AT ALL. It was the quality of the service. For starters, I was unimpressed by the small selection of gel polish. I went in wanting a deep purple colour but they only had a light sparkly purple. That’s fine, I can be adaptive and I chose a sparkly copper colour that I actually really love, but the polish IS slightly patchy in some places, even after 2 coats. I wish they had more than the less than twenty gel polishes they offer. The service itself was just okay. I didn’t feel like it was lavender infused at all and the hand massage was minimal, which were both selling points of the manicure. Additionally, I felt like there could’ve been a cushion for my forearms to rest on. There was just a towel and after a while, I could feel the table digging into my arms. Finally, I have to call them today as TWO of my nails are messed up already. One has chipped and the other is half-peeled up. Gel should be lasting much longer than a week. Honestly, this is disappointing and inconvenient as I now have to find time to go back to fix it.
Overall, everyone was very nice and the atmosphere was serene. Again, I don’t want to fault Candance. But I won’t be coming back for a manicure after I get these nails fixed. For all these reasons, I have to give Healing Waters 3 out of 5 stars.

Not worth it for gel manicures. Both me and a friend got pretty bad looking ones on separate days. Maybe the other stuff is ok

The team at Healing Waters are fantastic and you can’t go wrong by choosing them for your next aesthetic appointment. Valencia was amazing and made the experience incredibly inviting and relaxing.

Best steam room! Very intimate and cozy. Such kind staff, makes you feel like you’ve known them for years.

Valencia (spelling) and the entire staff I encountered were amazing. Very attentive, kind. All around wonderful experience. So relaxing. Thank you so so much!

I was gifted a Squeeze The Day experience package and had a very relaxing and enjoyable visit. The steam room was clean and comfortable, and Willow gave me a great full body massage, focusing on upper body at my request but making sure to get my legs in as well. Would definitely recommend!

Valencia is fantastic! Very customer service oriented and I appreciate her wearing a mask. Thanks!

I sent my 3 adult daughters for a graduation celebration to Healing Waters for the Hammam treatment. The staff went above and beyond to accommodate getting the girls in at the same time by arranging for extra staff to come in! The girls have not stopped raving about how incredible the entire experience was.from the treatments to the ambience to the products used! Amazing.
Thank you Healing Waters Management and staff. Your spa is so lovely and the staff exceptional and very good at what they do! 10/10 recommend.

Very disappointed. My friend wanted to surprise me for my bday today with some treatments at this spa as it was the place I picked and they wouldn’t even let him go inside to book nor answered any of our calls and e-mails. That really ruined the beginning of my bday to be honest. Why have such a place if we can’t book? Your online options don’t even cover all the services he wanted to add together and when he went there to inquire, book and cover for the services, they wouldn’t even open the door. Left it locked and we didn’t even hear anything back. Thanks for ruining my bday. Never had such an experience with a spa like this.

My first, but not last facial - I am glowing! Next facial, massage and pedicure. I feel like a million bucks!

I had a wonderful experience at Healing Waters, it was so relaxing and peaceful. I had the Moor Mud wrap with the eye cleanser (add-on), Audrey was my esthetician and she was very helpful, easy to talk to, and knew what she was doing. I would highly recommend this spa.

The spa is clean, calming and the staff is very friendly! The steam room is such a great service to offer on its own - so relaxing.i also saw valencia for a hydration facial — she was so incredibly lovely as a person and in her work.she was very attentive to my skin concerns, thorough in her work, and never tried to push/oversell services/products.i’ll definitely be back to see her!

I found Heaven. It is on Whyte avenue in with a sign that says “Healing Waters Spa”. Valencia is a dream. The treatments were fantastic and the prices are totally reasonable. Highly recommend.

The hubs and I booked the double hammam treatment here (it saves money if you book for two!).

We were both very happy with the service and the staff assigned to us. Although my other hammam treatments in the past always provide a moisturizing segment, Healing Waters Spa took us into private rooms to apply the moisture with a full body massage. It was heavenly.

We hope to repeat a visit the next time we are in town.

I was gifted a trip to healing waters and am so grateful for the experience! It felt like a get away and was so relaxing wish such lovely and friendly staff! Can’t wait to go back again soon!

That was something! I feel rejuvenated after a spa package with steam room, scrab and massage. Amazing!

My Mother-in-law and I went for one of the experience packages, a sugar scrub and then a facial. The ladies in the salon were professional & friendly & made us feel comfortable. They were really diligent about making sure we were comfortable & safe through the scrub. This spa is amazing & it's so pretty inside. Would recommend without a doubt

My wife booked a facial and brow/lash tint. She had a great experience. Audrey was knowledgeable and her recommendations were helpful. Thanks again

Clean place with gorgeous decor. Staff are very helpful and friendly. Definitely recommend this place!

If you are looking for a truly luxury spa service in Edmonton, book at Healing Waters and ask for Audrey. The spa has a private steam room, steam shower, and everything is so clean and pretty. You can get a 30 minute private steam, a scrub that feels like a massage, then you have a shower and a beautiful facial (best facial I’ve ever had) while you get Lotion applied in a light massage style experience.

You then break for lunch that comes right to you, and finish with a manicure and pedicure. What more could you ask for. A perfect remedy for tired mamas everywhere! I can’t wait to go back and see Audrey again!

Best facial experience! So relaxing and my face felt so good after! I almost fell asleep multiple times.