After coming to Canada and using the services of this company, I concluded for myself: I will not use their services again, I have never encountered such a service anywhere before. After giving all the information I needed to fill out the declaration and paying for the service, I found out over time that the form itself was filled out incorrectly. After contacting them for an explanation, I received: we do not know why you do not have the correct information. It's a shame! No one wants to do it! All the more to wash away your mistakes!
Beyond horrendous service. Winnie was absolutely rude and obnoxious. Constantly said 'you are way smarter than me', wouldn't listen to what we were asking about just kept talking down to us. Truly the worst customer service ever. Ended up asking for our files and leaving after her numerous 'you are way smarter than me' statements. Stay away, worst experience ever. We will never use this service again. If I could give a negative star rating I would.
Excellent service! The only location with in a little over an hour drive from where I live that was open. I made it to there location 20 minutes before they were to close and the staff Winnie and Kim stayed late to process my taxes! Best experience I’ve ever had with doing my taxes! The staff was friendly and welcoming even with my late arrival! Highly recommend!