Hudson's Bay

My mom went to hudson bay to have the battery of her michael kors changed. When the guy opened her watch he continued to say negative commens about her watch, eg. Its fake, missing screws, dirty inside and says they have no screw and need to order one.

So my mom went to Westbrook and the guy in westbrook was able to fixed it by changing the battery in no time w/o any judgement.

And I wonder how would it be fake when it was bought directly from Michael Kors in CrossIron.

Love these stores just for the fact they have a wide variety 4/5 though since they need more taller sizes!

I am complaining about the treatment I received from a Bay employee. Yesterday I was at the downtown Bay in Calgary returning some items i ordered online. I was first in line when someone showed up to help me, (no one was at the till for 5 minutes) and then another Bay employee wearing a yellow blazer with brown hair from the furniture section came over with her customer budged in front of me and dismissed me when i had mentioned i was there first and told the gentleman working to help her client now and that I could wait.

I mentioned it to the lady who ended up helping me and she apologized. However - I will not be shopping at this location again - her treatment was beyond RUDE to me and extremely dismissive.

I have to say I am beyond disappointed.

I liked the summer collection they have now due to bay day with nice discounts. If you are around Stephen Avenue then this is a must visit.
If you really want to go for shopping then you can't exit without buying something as it's tempting to find so many options here.

I was there at around 4: 30ish PM today March 14,2023 and I really had a very bad experience with a sales person named Samira Rafizada. I'm not sure if she told me her name right but she is a woman with a crooked teeth (I don't mean to be rude describing her but I want to make sure that I refer to the right person who I want to complain) and she's wearing eyeglasses and she was stationed at Clinique. I have always been a Clinique user for so many years and it was my first time to be treated in a bad way by a sales person. She was so rude and mean and very condescending! Clinique advertised to ask for 10-day sample and all I was asking was if she could add a little bit more of the sample as the amount given to me is not even enough for a full coverage yet but she could have said it nicely that she can't give more because it's what she have but the way she answered was so rude and mean and that's not how you treat your customers and to think she works for customer service. If she's not happy working there, she should leave as she is ruining the company and the brand she works for. I have witnesses on how she has showed her nasty attitude. And I asked nicely for a make up remover and she answered, "I only have 2 hands so if you could wait" That's not how you answer your customer, instead she could have said, "let me finish this then I'll give you a make up remover after". This woman should be reprimanded as she doesn't have the value and skills of a true customer service and she could have been like that with other customers as well. I have so much to say but my emotions are so full right now because I know that I wasn't really treated well and right. I'm very dissatisfied! Watch out and don't go to Hudson Bay Clinique downtown Calgary as the woman named Samira who works there has a very poor customer service skills!

The new look is great. Well done. Beautiful store. Still looks good. Great products and a far better shopping experience

Very upset with my experience. I waited in line to try and return an item with my gift receipt after 20 min they said sorry there’s nothing we can do as our system cannot recognize we can only do something if you have the original receipt. What is the point of a gift receipt if they can’t even except it because there is an error on their end. The manager tried to pass off that he couldn’t do anything because I had probably bought it on sale and now it’s full price when actually it was the other way around. I felt really uncomfortable with how pushy he was being and making me feel as if it was my fault and that I was trying to scam the bay. I contacted Hudson’s bay twice and they said they would contact me back with a solution but never did. I am very upset as I have been shopping at the bay for as long as I can remember.

I came with my friends here to buy perfume. I was at the origin shop trying some scrubs and lotion. There was barely any lotion left in the bottle so without realizing I opened the bottle and tried to put lotion on my hands that way. Samira a worker comes up and starts talking really rudely to me and I explain to her I didn’t realize that it was unhygienic of me to do that and apologized to her twice. Yet she still goes around to her other employees and loudly speaking of the event and made me feel very uncomfortable. Never coming again…

Today at 430pm met with sales staff for Mens wear. Janzen and David are very helpful with any questions. I will refer people to both Janzen and David.

I've had very great shopping experiences overall at the Bay. The most impressive one happened on the Black Friday in 2022. The Shoes department was super busy in the later afternoon, but all staff members were welcoming and attentive to customers' needs. I was looking for a pair of UGG winter boots size 9 for my sister, but there was only size 8 in store then. The supervisor Sharmin asked one cashier to help me to do an online order after she found size 9 there. The cashier tried 3 times with Sharmin's support, but no luck to complete the transaction. There was a long queue after me, so I felt very sorry for taking so much time from them. Sharmin patiently asked me to come next Monday, so she would order online again and keep all discounts for my purchase. Therefore, I got the great deal on Cyber Monday. I was so grateful for the outstanding customer services and consideration of Sharmin and her team. I would like to keep shopping at the Bay due both quality products and extraordinary services. Thank you Sharmin and your team!

This store is worth checking when shopping at core. They have a good amount of inventory and amazing deals

The Bay is fantastic. Always good sales and lots of product. I read one woman on here complaining that she got a $25 discount because of an alert employee. You got the discount and complained. If you didn't get the discount you would have complained that The Bay didn't let you know about it. That's where we are at. One of the worlds oldest companies has seen everything now.

Anything you could want, though it'll take as long as you'd expect that to take.