Hyatt Infiniti

Excellent service and continual communication with service advisor. Good explanation of service required and performed.convenient Uber pick up. Certainly recommend service department

Tallah in the service department was a pleasure to deal with. He was fair understanding and exhausted all options before letting me know the final outcome. He's very approachable and will compassionate about customer service. I don't mind paying up if there is value added service. Thanks Hyatt Infiniti

First time I have ever been to a dealership for work on my car. Communication was so attentive and everyone i spoke with made sure I understood the process and costs. Special thanks to Tallah for helping me through the process of getting my airbags replaced in a timely manner!

Just acquired my 6th Infiniti from Hyatt. Every Infiniti I have had have always been serviced at Hyatt. I think that says it all.

Hyatt Infiniti: Tom Hansen thank you for looking after me. Made sure that was Happy on the 2021- BMW X1-XDRIVE28i Alpine White-Black-Leatherette-Twin Turbo-8sp-Auto-Special Thanks Mark, Joao, Wendy. Looks & Runs Great! Would Recommend Hyatt Infiniti.

Hyatt Infiniti service was awesome, I had a oil change and inspection, all done in a timely manner as i waited on site. Really great service advisors to deal with. Jon in particular. Super helpful. Thanks guys.

Working with Sam was great. He was knowledgeable and attentive to deliver all my needs, and I appreciated his prompt follow ups with vehicle status and arranging for shuttle service to and from the dealership. I look forward to working with him again!

Worked with Jon in September and he was also great to work with. In spite of being extra busy that day, he was professional and efficient to work with. I would happily work with him again!

Great experience dealing with Whitney and team. They walked me through the steps of the service, did a diagnostic and then called me before proceeding with next steps. Whitney was efficient, courteous and wonderful to deal with!

Not a single once of sales pressure!
We were assisted by Zain and he was absolutely fantastic! He provided us with answers to all the questions we asked. If he didn't know, he would find us that answer.
We did a trade in, and it was u believably easy. We were stressed out not knowing if we could make a private sale at the price we wanted, but the manager John took that stress away and assisted us with it. We received great value for our trade in!
Top notch service for an excellent car. We are now cruisin' in a sweet QX60 and lovin life! Thank you Hyatt Infiniti for making this such a breeze!

If you are looking to purchase a brand new or quality pre-owned Infiniti vehicle, you shouldn’t look anywhere as Hyatt Infiniti has it all! They have a huge selection of inventories and you won’t be disappointed when you visit them! Their location is very accessible, modern and clean. Check them out!

Although our initial buying experience with Hyatt had some flaws, the manager John has gone about and beyond to rectify the situation and make sure our relationship moving forward is a positive one. If this is the effort Hyatt Infiniti is putting forward to their customers, we look forward to dealing with them in the future!

I bought a 2021 Infiniti Q50 a couple of weeks ago at Hyatt Infiniti. The car had a couple of scratches on it that had to be repaired. I brought the car in on a Monday and they gave me a brand new 2023 QX50 to use while mine was being repaired. Although it took longer than expected they did a wonderful job on the car. Not only did they fix the scratches we had agreed upon, they also fixed some scratches on the hood.i would definitely recommend this dealership. They went beyond what they had to do. Very professional people to deal with.

The friendly and knowledgeable staff, at Hyatt Infiniti, made the purchase of our new QX60 a pleasurable experience.

I found this dealership a dream to purchase a vehicle from! Our salesman John was wonderful, the sales manager and assistant sales manger were also a great team and Jeff in finance was so patient with me making sure I understood all the paperwork. Taking delivery with Ray was effortless. He went through everything from tip to tail with me. I highly recommend that if you are in the market for a car (new/used) this should be your number one stop!

Very enjoyable experience dealing with the team at Hyatt Infiniti. Everyone was very helpful and worked hard to get a fair deal done for me.

Superb customer service Frankly, I had different expectations on this venture to purchase a used vehicle. The entire process was a genuine pleasure. We were greeted by a gracious receptionist. A charming salesman, Kas, came out to meet us. He understood exactly what we were looking for and did not pressure us into anything different. Honestly, Kas treated us like we were buying the most expensive vehicle at the dealership! Jeff, the financial manager was very helpful and patient. He explained all the details of the transaction very thoroughly. And, we were given a comprehensive tutorial on the high tech features by Ray. He made absolutely certain that we felt confident in operating our new car. He offered us any follow-up assistance if needed. What a wonderful team! Thank you for a fantastic experience.

Excellent service.
Recently we went there to get some repairs done in our car. They did a great job!
They are very knowledgable, friendly and professional. They took good care of us and answered all our questions. I highly recommend this place to anyone.

Had a great experience. Our Sales Consultant, Kas, was fantastic. Would refer him to others looking for a new vehicle!

More than anything this place had amazing customer service. Beautiful dealership and my salesman Kas went above and beyond to ensure I fealt comfortable with every part of the teansaction. You can by a car anywhere but the experience and assurance I fealt with Kad and Hyatt Infiniti is hands down the best Ive had.

Recently purchased a used vehicle from Hyatt Infiniti, Freedom helped us with the test drive and purchase of the vehicle. Everyone we dealt with were pleasant and helpful. At no point did I feel pressured or rushed in making my decision. As someone who works in customer service I appreciate the care that was taken to make myself and my wife feel comfortable and confident in our purchase.

They are great until you buy the car. The service after, not so much. My fiance is currently looking at potentially purchasing infiniti as he loves my car; I suggest he buy Mercedes instead as my service there was absolutely amazing!

I just want put my five stars and personal experience I had with extremely awesome and nice guy named Freedom, he helped me choose a vehicle, sat down with me talked about a lot of option to choose from and which best suited my style. He was super knowledgeable and very friendly right off the bat, never pushy either, very patient with helping me choose the best vehicle.

Definitely a 11/10 experience and highly recommend this guy to anyone looking for an infinti!

I took my vehicle for resolving issues with a 'sticky' warning related to emission control system, coming-up on the console. The service personnel was extremely professional and quick in identifying the root cause based on my description of the problem, fixed the issue within a short time and returned the vehicle, while I was waiting at their guest lounge enjoying gourmet coffee while watching a Wimbledon tennis tournament finals match (yes, that was an incidental bonus). They even waived off their customary charges for this type of service!
I would definitely recommend Hyatt Infiniti!

Freedom, Cassandra and Anthony all made the buying process super easy! And efficient too! Would definitely buy from Hyatt again.

Had an amazing experience at Hyatt Infinity with Freedom, even though I didn't end up buying the vehicle I had come to check out (went with a different type of vehicle all together). Freedom is exceptionally patient and knowledgeable, takes time to explore and understand your vehicle usage and then comes up with relevant suggestions.

So I notied that this dealer had a car that I was looking for in a very rare color and I decided to go see what the deal was with it. I was greeted by a very welcoming environment and a man named Freedom who introduced me to the car and took me for a quick little test drive. The car was exactly what I wanted and everything was very transparent regarding the condition of the vehicle. Cassandra helped me with everything to do with financing and the entire process was very smooth and communicative I highly recommend this place as I had a great here even though I spent my hard earned money there ;)

5 star facility!

First service at this dealership and they simply did a great job. Super easy self-serve booking, easy to get a hold of when I had a question, transparent pricing, car was ready when estimated. Thanks for keeping it simple. Nice job.

Great interaction with Freedom B.and Cassandra S.they both made our purchase experience the best we've ever had at any dealership. We came from Edmonton and had already discussed the trade in value and the vehicle we wanted, we were in the dealership for 1 hour maybe including the test drive. We would highly recommend them. Nobody had to go talk to a Manager or the Manager never had to meet us first or any of those annoying tactics dealerships typically do, this was straight and simple from first phone call to last handshake.

I purchased a used car from Janson Zimmer answered all my questions and very professional on working with me. Brittany Godon Financial Services Manager helped me to get all the paper worked out Both did an excellent job and left me feeling Hyatt operates a first class automotive dealership. I would recommend Hyatt and their staff if you are looking to purchase a new or used car or SUV.

Brian Huffman

Freedom is a kind and personable individual who had helped me with purchasing a vehicle which suited my needs and budget. He helped me search through a list of vehicles, didn’t upsell me and gave me the car I needed. If you want someone that is knowledgeable, experienced and fun to deal with Freedom is your guy. Overall the staff is very kind and helpful providing the customer service experience you would expect from a brand such as Infinity.

I bought my brand new car here in 2019, Cassandra was so helpful much more so than the person who sold me the car. If I may add, I had this car on a test drive for a week from Edmonton dealer. I already knew I wanted this car but since I was in Calgary already I bought it there. Fast forward 2021 and my car got flooded overnight in an underground parkade. My 2019 has under 20k on it, completely destroyed. I went back to this dealership so that the transition would much smoother plus I needed confirmation on a few things due to insurance. I purchased a 2017 so I had downgraded. One of my selling point was also that my old winter tires would fit this 2017 and they had promised me it would.
Oct. 2021 I make that appointment for my tire change for the first time and I bring it in and it doesn't fit. I had to buy brand new winter tires again. I called the dealership to give some feedback so I asked for the manager, she put me through some girl and says that she can get the manager who worked on this sale to give me a call back. That was in Dec. 1,2021. I have yet to hear from them.needless to say I will never come back to this dealership and I do not recommend. First purchase was the worse experience I've ever had. Second one was okay but not getting a call back from a buyer who's purchased two vehicles from you guys just shows me that it was all about the sale putting this dealership on my worse customer service list.

Hyatt Infiniti is a pleasure to deal with. Purchasing my new Q50 was simple & stress free. From sales to Brittany, in finance, and Zach in client experience. They were all extremely attentive and knowledgeable.
I will not hesitate to buy from Hyatt Infiniti in the future.

We just purchased a QX50 and are so happy With the vehicle. The service we received was 6 star rating. We had gone to 2 other dealerships and enjoyed the vehicles at all but the service is what sold us.
Thank you Ray Chris and Cass. We will be back

One of the best dealerships in the city; Jason Zimmer is a superstar; for over a year he took care of us, answering questions, setting up test drives, providing quotes and always being kind and informative in his communication. We felt no pressure to purchase a car and he always made sure we were 100% comfortable before making the final decision. We are still searching for the right car, but even if we don’t end up buying something at this dealership they deserve a lot of credit for their customer service!

Jason Z and his team at Hyatt Infiniti were great to work with. They helped make buying my new to me car effortless.

I’m not going to lie - I hate the pressure of going into a dealership but this was by far my first stress-free experience from start to finish!

Not only was I greeted by friendliness by Seth Chartier (Sales Consultant) who was very personable, homey, and not pushy at all - purposely came outside to greet you and was surprisingly quite well spoken and very knowledgeable on the Infiniti brand.

Andy Hayter (New Car Sales Manager) was swift personally introducing himself to me and assisting with my trade in giving me best offer possible.

Business Manager Brittany Godon (who I had the pleasure of previously worked with at BMW) made my second experience dealing with her a true pleasure once again.

Finally, Ray Srivastava (Client Experiences Manager) really showed how knowledgeable he is on luxury vehicles and was such a pleasure receiving a thorough walk through orientation of the QX50 I recently purchased. Sincerely such a lovely gentleman.

I have honestly never had such a smooth experience in a very long long time! I was not only impressed at how many techy features there was in the 2021 QX50 but more impressed that the staff was top notch customer service and I highly recommend this dealership!

Thank you team Hyatt Infiniti!
Janice Wong

Dealing with Jason and Brittany was a real pleasure. I had some extenuating circumstances that prolonged the transaction and they both were understanding and professional. If this is indicative of all of Hyatt Infiniti’s staff you will be more than impressed to purchase a vehicle from them

Hyatt Infiniti is a very professional team. Sales is comprehensive. The service team that delivered the car to me was very thorough in explaining he features. I’m impressed.

Hyatt Infiniti was amazing to deal with. Right from the start Seth our sales person was super helpful and didn’t pressure us into a purchase. He was very knowledgeable of their products and helped us pick the best vehicle for what we needed. The whole team was amazing from Andy to Roy. The experience once you purchase a car is more then I could ever expected. They make you feel special and not just like a number. Best experience buying a car ever.

Everyone was very knowledgeable about the transaction and prepared to do whatever necessary to make my visit as pleasant & expeditious as possible. I was very impressed with everyone's efforts.

Jonathan Lowe was a great salesperson to work with when I was buying my new car at Hyatt Infiniti

Was looking to downsize from my QX60 so I decided to look at the QX50.
I was just poking around on a Saturday morning and happened to see a lovely looking QX50 on the Hyatt Infinity lot.
I was greeted by a young and energetic salesman, Seth. Knowing that I was just looking around he nonetheless gave me hi full attention.
The solo test drive was great. Something that I have not encountered before.
To make short of this story I guess I was hooked.
Seth and his manager put up with my wheeling and dealing and let me come away feeling that I had made the right choice at a price that I was comfortable with.
The business manager Cassandra was also extremely pleasant to deal with.
This is my second car from Hyatt Infinity and after owning a Lexus and a Mercedes I have to say that my Hyatt experience beats them both.

The whole team was very helpful, had a great experience with Ali. They were all professional, caring, and excellent communicators. Would definitely recommend Hyatt Infiniti!

Good dealership. Just dealt with Shane Lorenzo and she was great. She wasn’t pushy to sell anything. Felt like a vip. They offer free shuttle as well. Answered all concern about the car and took care of it. Overall, great experience.

My wife and I saw an ad on autotrader for a used vehicle and within an hour of calling we were at the dealership talking to Vitaliy and on a test drive. Vitaliy was a very low pressure sales person and a great person to deal with! In financing we dealt with Brittany and she was just as great! The second we said we weren’t interested is an extend warranty that was it for that! Upon delivery of the car it had a oil change, a full tank of gas and was extremely clean. Vitaliy took the time to go over the features of the vehicle and chat for a few minutes before we left. I have bought a few vehicles from other dealers and this was by far one of the easiest buying experiences I’ve had! Overall I 100% recommend anybody go to Hyatt Infiniti for new and used vehicles!

I went to Hyatt Infiniti to look for my first car and met Ali who was a great salesperson! He was very friendly and understanding about what I was looking at for a vehicle and he did a fantastic job finding the right vehicle for me! I highly recommend anyone who is looking for a car to go here.

Thank you so much Ali for all that you did in helping me find my first car!

Excellent service. The service personnel were very polite and warm. They listened to our needs, provided great detailed information and as a result our need was met. We are vey happy with our purchase. We recommend you check them out if you are shopping for a vehicle.

We worked with Shayne when we leased our new QX80. She was wonderful to work with and very attentive. We even got our vehicle much earlier that we expected as they had to bring it in from our east so that was a win! I would highly recommend Shayne and all the team there!

We had such a great experience with Ali, Cassandra and Ray. Ali was very professional and never made us feel like we were forced into anything. He knew all the features of the vehicles we were interested in and how it would apply in my Mom's world and he was just respectful and patient. Cassandra and Ray rounded out the team and also contributed to the experience which we great appreciated. Thanks again Hyatt Infiniti!

Great experience purchasing a used vehicle. Shayne was incredibly helpful in helping us get the vehicle we wanted.

I had a very good experience with Jonathan, he was very helpful, we tried few cars before making our decision and we never felt any pressure to make a decision, he was very courteous and provided us with the right amount of information and advice.

Earlier this year we purchased a QX60 Infiniti from the Hyatt Infiniti Calgary Dealership. As much as we love our new car (and we do love our new car), Ali Ismail was the reason we choose Hyatt Infiniti Calgary!
Ali was incredibility knowledgeable, professional, and thoughtful. Ali took as much time as we needed and provide exception attention to every detail through the entire process. We would highly recommend Ali if you're in the market for a new car!

A lot of good deals. One problem4, why the high tech. All the prices called up to your phone. Not everyone is so excited about high tech

This is the second time we have dealt with Hyatt Infiniti and I am still very pleased with the entire sales process from the time we first walked in the door until the time we picked up our new vehicle.

Excellent Service, Mark was very helpful when coming to purchase my vehicle. Thank you Mark and Everyone at Hyatt Infiniti for the wonderful service.

Thanks to Ray Srivastava, He helped me reset the back up safety camera system. He is a very professional guy!

Excellent Service. I bought my buddy's Inifiniti as he is not able to drive anymore and I needed to get the winter tires out of storage. They were able to navigate the best way to get my buddy's approval and it was seamless.responsive, timely, friendly, and great communication. As well with the extreme cold I asked if they could fine the block heater cord and without hesitation brought the car into service (and out of the cold) and found the cord for me. I'll be back to service the car there.

Excellent service. Working with Mark Campbell was an absolute pleasure. He was upfront, honest and very easy to work with. This was the fastest and easiest car purchase I have ever experienced.i would highly recommend Mark to anyone.

Mark has so helpful. He help me a lot from the beginning to until i get my truck. He's so very friendly too. About the payment casandra explain everything. I highly recommend hyatt infinity for a good and better service. 5 star for them. Thank you so much.

What a great experience, great service. Went to look at a car, next I'm test driving and in 3 days picked up my beauty. There wasnt a Red bow upon pick up, but she was shown with a lot of care and finesse. Thanks Mark. Fantastic experience.

Jason Zimmer basically acted as if we would not qualify for a good interest rate for the vehicle we were interested in because he thought we would have bad credit. He knew nothing about us at all. We have excellent credit, I'm not sure why I had to explain myself to him. Worst experience ever. I have told a few people about the way we were treated and they were all disgusted. Treating people with respect and kindness is always a good rule of thumb when working with people. Maybe our skin wasn't the right color for him. Oh well, I'll spend my money elsewhere and advise everyone I know to do the same.

Great place to do business! Bought a used vehicle here for my wife and the whole team was very professional and easy to deal with. Highly recommend.

I started to lease a 2020 Infiniti QX50 in Nov 2019 and purchased an "Elite Platinum Protection Package" at the same time. A while ago, I noticed that there was somehow some minor scratches on the front hood, so I brought in my vehicle for a 'touch-up' on the paint at 9: 30am on March 15,2021. The service staff was very helpful BUT I was so disappointed to be told that very minor scratches on paint were NOT covered in the Elite Platinum Protection Package. I was told that if the 'damage' on the body paint was more serious, then it would instead be covered. What a ridiculous saying! Minor scratch is NOT covered while major damage is! I paid so much money on top to purchase this appearance protection package but only to know that I do not get the proper protection for the vehicle! Minor scratch may be somewhat like normal wear and tear during the entire lease period. I may be charged to a great deal due to these minor 'normal wear and tear' on the vehicle body when I decided to return the vehicle to Infiniti upon the end of the lease? !
I would never consider buying an Infiniti ever again nor recommending to anyone to purchase any so-called 'protection plan'. It is definitely NOT worth considering!

VK

Awesome experience. Jonathan made the experience quick and painless and was very accommodating. Love the new vehicle, runs and looks great!

People were non pressure, helpful and felt like we were being treated with honesty and respect.

Great service from Vitaliy, Andy, Angela, Cassandra and Ray. They were pleasant to deal with, not high pressure or dramatic, just the straight goods. I highly recommend taking your time through the car delivery process, even though you may think you know the car.they always have great stuff to show you. I had some issues with the car post-delivery and Ray came to my house to take care of it!

Great buying/lease experience. Staff is very pleasant to deal with. I always feel valued as a customer.

Very knowledgeable staffs. Mark Campbell was very helpful during the sales process and Ray was very detailed in the explaining the functionalities after the sales. Both really helped in the buying experience.

Yesterday i bought a kia sedona and i want to really thank to mark and cassandra they are awesome they deal us very politely and i am very satisfied with service and car

Recently bought a new car at Hyatt Infinity, and it went really well. I haven't had to "shop" for a new car for some time as I've always had the same car/brand (not Infinity) over and over before. I met Joe Bennett at the dealership by chance and pretty happy I did. You'll have to decide for yourself if an Infinity is right for you, but as a far as the process Joe was super friendly, upfront and just relaxing to deal with. Likewise everyone else there was equally friendly along the way until I picked up our new car last week. As far as car shopping, this was a really easy and positive experience.

Stay away from this dealership! I typically don’t write reviews but I strongly felt that my less than ideal experience at this dealership warranted one. I had an appointment to test drive a vehicle, and was more than ready to buy today if the test drive went well. After arriving for my appointment, they informed me that they had let someone who walked in take it for a test drive instead. They had also initially lied saying they had to get the vehicle for upstairs which is why it was taking so long, until a different salesperson let it slip that it was out on a test drive. This definitely rubbed me the wrong way as i was there for an appointment to drive the vehicle, and priority was given to a random walk in. It also raised red flags as it is COVID, and I did not feel comfortable test driving a vehicle directly after it had being driven by someone else. We ended up leaving the appointment as we did not want to be there all day. I spoke with the manager to let them know of my experience, and that is when the real issue began. He informed me that this is a “dog eat dog world” and that they “only care about making a commission, not about appointments. ” He also proceeded to say to me “I don’t get why you can’t understand this concept. ” In general, he was very demeaning and belittling when I was just trying to call to let them know of the issue. He would not let me know the GM’s name, and then told me he was the GM (we checked, he is not). The salesman was Jason Hamzeh and the sales manager is Mike Wispinksi. The only thing positive thing about the experience was the lovely receptionist at the front. I have honestly never had an experience like this at a dealership.we will be contacting AMVIC and AHS

I will never shop there for a vehical, my son and I were treated very poorly. The finance girl.told md that I didn't own my home.well I'm sorry to disappoint you but I do. Have a poor day thanks for nothing but ill take my business else where.

Several bad experiences with the service department promising that they could do certain work and not be able to when I brought my vehicle into the dealership. They didn't follow up with me after they said they would try to help me out instead of driving two hours to the dealership.

They have a internet ad complain to buy back vehicles and I was quotes numbers on the email that was sent to me and when I brought my vehicle in the low balled an offer under what the email has said. Their reasoning was that it was because my vehicle was 3 years old but I the email they had the VIN to identify my vehicle so they knew exactly what it was when they quoted me online. Then when I told the person who had called me about the email pricing that I was very unhappy with the offer they had given me the person said they would bring it to their manager, but still no follow up with me on why they under quoted me and why they have wasted so much of my time and money going to try and do business with them.

I have not yet gone to the other Infiniti dealership in town yet but I will certainly not be going back to Hyatt as their customer service has been some of the worst I have ever dealt with. I would strongly recommend looking else where.

As I am buying a used vehicle, I did not expect the quality of service that I received. The QX50 is perfectly clean inside and out and they rolled out the red carpet for me. Everyone I dealt with was professional, knowledgeable and courteous. Vince Siklodi took the time to explain the mechanics of the vehicle. I strongly recommend Hyatt Infinity to anyone buying a vehicle.