Innovative Sport Medicine - Mayfair

This multidisciplinary clinic provides excellent care! Dr. Robinson is an outstanding Sports Medicine Physician. I'm grateful for his kindness and expertise in finding ways for me to continue playing sports. Thanks to the other team members.

I have just completed the GLA: D program for artheritis rehab and strengthening of my core and legs primarily to allow me to continue skiing for a few more years. The staff at Innovative Sport Medicine were very professional, the program was very well run, and the results were outstanding. Before and after testing indicated positive results and my skiing has definately improved. I am 80 years old and with this program and the exercises that I will continue to do, I hope to be able to ski for a lot more years.

I have had the best care at Innovative Sport Med from Doctors Cale Moore and Chris Lipp.
Dr Moore has been patient, thorough, responsive and communicative in the process of diagnosing my injury.
Dr Lipp did my injection and while I was so nervous going in, he did a fantastic job in communicating what he was doing, easing my nerves completely.
I cannot recommend this clinic, and these doctors enough!

Good clinic with professional doctors, but I think they need to work more on communication skills. My son had his MRI and we had to wait more than 3 weeks to hear back from them! I had to call them and tell them we have done the MRI and we were waiting to see the doctor, they said ohhh yes we received it.

Physio and massage are incredible. Some of the front desk staff are not the friendliest or most helpful humans. If it wasn’t for the reception they would have a 5.

I saw Keith once so far and it was excellent. I've seen a few physios in the past for a chronic injury and he was very informative and knowledgeable comparatively. He was very quickly able to assess what is going on with me and I think he hit the nail on the head! He really knows his stuff. The only reason I didn't give 5 stars is because of my interaction with one of the admin assistants. It was my first time coming to the clinic. I walked in to check in to my appointment with the admin assistant with shoulder length straight dark hair. She didn't greet me (or acknowledge my existence) and didn't make eye contact- her eyes were glued to the computer screen the entire time. When I told her I was new and asked about my appoint she quickly answered without taking her eyes off the comp screen. I felt as if I was inconveniencing her. When I went to reschedule with her after the appointment, same treatment only this time she quickly deferred me to book with the adjacent admin assistant, who was a lot more friendly and personable. My husband goes to the same clinic and shared he had a similar experience with the same admin assistant. Not a great look for being the first point of contact to the clinic.

Shari fixed my leg! This is the place to go if you have some kind of leg/knee/hip issue! I was able to do a trail race with no problem today even though I've been having issues with my leg all week before. It's feeling good now. Thank you Shari!

Absolutely the best clinic. Everyone was so knowledgeable, thorough, efficient, and friendly. They are truly dedicated to getting each patient back to their regular activities as quickly as possible. Extra thanks for the empathy towards a young athlete desperate to return to their sport ASAP. Thank You, Team.

Wonderful experience over the past 7 years with my Sport Med doctor, physiotherapist, and now the Strength and Conditioning coach. It takes a lot for a young guy to get back on his regular routine after two back surgeries, but they've worked with me (and continue to work with me) through each step of the way. A+ all around, would recommend to anyone.

Expert integrated sports medicine that will work with you as a team. No need for separate disciplines of M. D, physio, chiro, massage and trainer. This is the go-to for athletes.

I have been to over 6 clinics for my physio over the course of 3 years now, since my job requires me to move around a lot. This, by far is one of the most disorganized clinics I've been to. The doctor I was referred to was fine, but the receptionists booked me in with him twice, made me wait 2-3 weeks each time for the appointments with that doctor (which is fine, people have wait times) and then would call me a day before and say "yeah he is still on vacation so lets rebook you for another day, we forgot to let you know. " This has been on going for over 4-6 months now. The girls at the reception are extremely unprofessional and quite honestly uneducated in the simplest of ways. They required a form to be sent to them and I emailed it over 3 times, and gave it in person once, to which after each attempt they said they got it and then the next week they said they haven't received anything. For one of my appointments they booked me out 2 weeks in advance, told me it was a sports med appointment and then the day before told me it was physio and i needed my preapproval form. With my job that takes 10-12 days to be approved from Ottawa, thats time I could have saved if I was told at the previous appointment. After all this, I told the staff to be more organized and requested they make me aware when the doctor is away on vacation still or in Vancouver, not a DAY before my appointment so now im left waiting another month for an appointment. After all this, (which I have documented and recorded most of) they had the nerve to call my place of work and say I was "Loud" over the phone. Never coming back here.

Sports massage therapist Aaron Ashe has magical hands. He has helped so much, and the results came so fast.

I have been involved with this clinic for the last 5 years (Several injuries to several joints).
I feel cared for because of their collaborative team approach. They’ve got a great relationship with the very near-by Mayfair Diagnostic. Also the doctors work with the other team members: physios, Chiro, massage etc.this may sound like a one stop shop but I fundamentally believe they’ve staffed their clinic with the best of the best!
I’ve seen most of the Drs in the clinic and I have been impressed with each one. I love that after the appointment they provide you will a summary of an action plan. There’s always so much information and discussion - I appreciate that I have a reference to follow up with at home. They also provide any necessary prescriptions. And if Chiro or physio is recommended they don’t push their clinic on you - they say find a physio of your choice. Thank goodness there’s no pressure - that to me speaks volumes to their confidence in their clinic.
I have worked with three different Physios and Dr Cultrera (Chiro) and it’s been great. I feel like they want you on your road to healing but that my time and benefits aren’t wasted with unnecessary appointments. However, if I need support I can call and certainly come in.
This may sound trivial but in my opinion it is important: they have parking right in front of their clinic and there’s wheel chair spots. Having needed help due to mobility issues their office makes this easy: from parking stalls with proximity and accessibility to accessible doors and washrooms.
The front staff are always cheerful, helpful and efficient. I always feel welcome with their smiles and their genuine interest in my healing.
I appreciate the ability to book online for physio - I feel it saves me time. That being said there’s no obligation to book online so I sometimes call.
I’ve had two injuries that the clinic werr not “specialized enough” (which is completely understandable - hand and jaw) to help me in the clinic. In both these instances they recommended a path to access specific and specialized help for the injury - whether it was a suggested professional or which ER to go to in order to access the hand clinic for example.
I’ve asked hundreds of questions and I need time in my appointments to ensure understanding and I’ve never felt rushed or dismissed. I recommend this clinic to anyone who requires a team of experts to get back to your baseline before injury. This collaborative team will get you back to where you were and empower you to be stronger than before.

I've had two massages from Aaron Ashe, great experiences and great person! Super informative and thorough, very friendly and my back feels so much better. Will be rebooking in the future and highly recommend to anyone looking to get a therapeutic massage.

I was really impressed with the super professional service to diagnose my knee injury. They had both a medical doctor and physio review my injury then out their heads together for the diagnosis and path forward.

I was in total crisis a few months back, Dr. Robinson fast trqcked me to an MRI resulting in a emergency surgery. If not for him and the fine folks at Innovative Sport Med. I would still be waiting for a initial consult. Great team from the ladies Tola & Amanda up front.the therapists Jordan & Josh.then there is Dr. Robinson accolades to this man and his team.

It's a very good place to help you with your problems and they very kind with all your needs

A fantastic place to come in if you have any type of Injury. All of the staff members are kind, helpful and very knowledgeable. I use to suffer from migrains and a stiffness throughout my Neck and Shoulders. I started to see Lori Fitzpatrick and Dr. Corrado Clutrera and they both have helped me out so much, I barley feel pain or stiffness in my shoulders and neck. I highly recommend this clinic

I have been seeing Dr. Robinson and Katelyn for my left shoulder (I have ‘frozen shoulder’) and I cannot say enough about the care I have received at Innovative Sport Medicine. Their expertise is exceptional and their attention to me as a person and my situation is 10 out of 10 in my books. I have almost full range of motion back and am pain free again. I will always be grateful for the referral to come here.

As well their front staff are very pleasant and professional. They take care of you from start to finish.

Friendly, knowledgeable, professional people work here. I feel like I'm in great hands for my recovery. Thanks

Very great service and kind work employees. Great results I have made multiple amazing recoveries from injuries that might have ruined my athletic career and the front desk is very polite and the doctors are supportive and chatty which always brightens up my appointments overall very great service

I'd been suffering with knee pain for over a year and after many x-rays, ultrasounds and failed physio attempts, I decided to give Innovative Sports Medicine a shot. I started working with Keith in January and have seen significant improvements in my knees. He's professional, friendly, and provides high quality service. Beyond providing exercises, Keith referred me to their Sports Med doctor and got me in within 2 weeks. Even my appointment with the sports med doc was encouraging. I felt heard and he took the time to assess my knees and provide me options for my treatment.

So appreciative of the work the Innovation Sports Medicine team has done for me! I'd highly recommend their services!

I am 64 years young and I had experienced a strain in my knee pinching my meniscus. Dr. Robinson and Jordan have put me on an ISM knee rehab program, starting with Level 2 and now progressing to Level 3. These exercises have been extremely helpful with my rehabilitation and I am looking forward to a good recovery. Thanks for the help.

Great doctors and physios, have helped me recover from ruptured Achilles and shoulder surgery. Would recommend for any sports related injuries

My son visited this clinic for concussion treatment and we received excellent care and guidance throughout his recovery. It gave us confidence as we progressed through the concussion recovery guidelines, which can be difficult to ascertain without professional input.

The doctors and staff here set the bar for medical services. After suffering a back injury while skiing they worked with me to diagnose the issue and then develop a plan to recover. I'm stronger and have a better understanding of how my body works.

I recommend that all of my friends who sustain injuries come and get checked out.

I'm undergoing shoulder rehab with ISM, the quality of care and service I have received has been excellent and the results have been better than I had expected. I highly recommend them.

Professionals work here! Everyone that works here is professional courteous and knowledgable in addressing your needs.

I have been working with Adam W for several months and he is incredible. The facility is well equipped, clean and well organized.

Eric has the forearms. Would recommend checking them out of you have the pleasure of working with the man.

His calves are wild too.

Cortisone shot in my foot.it is never pleasant, but I found it not to bad today.maybe it was just that the doctor was that good

Stopped by innovative sport medicine for the first time last week and was blown away by my experience at the clinic. The staff are knowledgeable and attentive, the biggest downside is that they are often booked up given the quality of the services. Will be coming back in the future for sure!

I cannot thank Dr Wowk enough for advocating on my behalf and expediting my consult with an orthopedic surgeon. Dr Wowk also intervened by removing fluids from my knee to lessen my pain and swelling.

My experience at ISM has been fantastic so far. After suffering from knee pain and other lower body injuries for years, I finally decided to seek treatment. I've been going for regular appointments for about a month now with Ken Nguyen and the results have been fantastic. The staff are attentive and knowledgable and I've experienced great results in such short time!

Ken is a highly talented physiotherapist that worked though my pain issues, long after most would have given up. He was able to step back and look at the big picture to find underlying issues and communicates them to his client and any physican (s) that need to know.