Jack Carter Chevrolet Buick GMC Corvette

Huge thank you to Jordaan, Lenard Nd Stephen who went tthe extra mile for me today when my wipers stopped working. Your kindness, professionalism and support affirm why i am and will remain a loyal Jack Carter customer. It may have seemed small to you but it was huge to me!

Great Service at Jack Carter

I recently visited the Jack Carter for maintenance and repairs on my vehicle, and I had an amazing experience. The staff was knowledgeable, professional, and provided excellent customer service.

The customer service I received was top-notch. The staff was friendly, helpful, and kept me informed throughout the entire process. They addressed all my concerns and made me feel like a valued customer.

Overall, I highly recommend the Jack Carter for their exceptional service. They exceeded my expectations and I will definitely be returning for any future vehicle needs.

Jack Carter was absolutely amazing! They listened to what I wanted and stayed within my budget for payments and were extremely patient and supportive through the whole process. I would recommend Jack Carter to everyone and anyone buying a new vehicle. They are AMAZING!

We had the most wonderful experience vehicle shopping at Jack Carters. From the minute we walked in, we were well taken care of by absolutely everyone. Special thanks to Chris and Tony for the special care and instruction I needed. This is the best place to buy a vehicle. We will be back!

The service offered by Jackcarter is exceptionally good and professional. They have a high interest in solving problems, I strongly and confidently recommend them.

My experience with Jack Carter seems to get worse every time I visit. This was my go to dealership years ago and after having terrible experience in service to not even being acknowledged while shopping for a new truck this weekend they have lost our business.

Vex friendly service advisors
Keep me updated thru the service required on my truck, including a chat with the diesel mechanic.

Amazing people. Jeremey was amazing he deserve a raise. The girls at the counter were great also. Over all you dealership is excellent.

They kept us informed from checkin of the vehicle to when the work started and when the work was done!

I am very impressed with how Service Advisor Jeremy Rae has assisted me several times now with my vehicle!
Excellent service, thanks

An hour to order a key fob in person.make an appointment.wait for 3 hours with appointment, no one ordered key fob, 10 minute install.kinda brutal

Pleasure to deal with. Helpful, accommodating and knowledgeable staff made this a great experience. Will do business again.

Great service. Quick turnaround. I did oil change for both my cars and they did an awesome fast turnaround on both. Highly recommended place.

Great experience with the people from Jack Carter. Specially Justin Hill, who helped me from day one and didn't give up until I got the car I wanted/needed.
I'd sure refer them to anyone.

Service takes forever. They charge for absolutely everything they touch and don’t seem to be concerned with going above and beyond in any way to keep you coming back. I don’t have a problem with them making money but I always leave there feeling taken advantage of. Front end staff are friendly with good communication to the customer.
On a previous visit when I went to pick up my truck I was told my electrical problem couldn’t be addressed because they had a 3 day backlog so I should rebook. This time I was adamant that the electrical issue was looked at first. After the first day of them having my vehicle, I got a call saying they hadn’t looked at it yet so needed my truck for a 2nd day. This was fine with me but not sure what kind of planning goes on behind the scenes for this to happen again?
My bill was itemized and well organized with good shop notes so that was awesome to see.
I asked for NO tire rotation since we had just put our winter tires on. The bill said they had been rotated so I called to sort this out. Got a song and dance about copying and pasting getting mixed up between the front end and shop. Nothing in the notes to say whether it was done. They just weren’t sure. As a customer I don’t find this very comforting.

I recently had my winter tires installed as well as an oil change at JACK CARTER CHEV BUICK GMC. I had ruined my passenger side windshield wiper and they were able to replace it as well…. This wasn’t in the original scope of work. The service was excellent, I was kept updated on progress and had my car back by the end of the day.

Easy to book and conveniently schedule services. A friendly service writer (Scott).

Have you ever noticed that most automotive service people are not happy looking as you approach them? I commend Scott for being pleasant and approachable on the phone and at walk up.

The absolute worst service and parts department I have been to in 35 years! I would have given them zero stars if I could. A regular routine oil change took almost an entire day, and a part was ordered for a recall, but I never heard back. When I called I was told the part was in 21 days earlier. Yes, they apologized, but not good enough. I finally got in to get the part installed and after 3 hours they told me my vehicle was ready. When I got in I realized the part wasn’t even installed. I complained and was given yet another excuse that their system was down, again. Finally they got me in and installed the part, after having to wait even longer. I would not recommend this location to anyone. Horrible customer service and experiences! For a company that has been around for so long, this is unacceptable. You’ve lost my business forever.

My checkin was friendly and service items were discussed and I was checked in promptly. I waited for my car while service was completed. The anticipated 1.5 hour service took 2.5+ hours due to their departments backlog therefor the 4 star rating. My checkout and diagnostic paperwork were explained to me and all questions answered. The total price was as discussed without surprises. Thank you for the personal service.

Scott in the service department was super down to earth, and provided straight forward information and updates on my truck's repairs:)

Great pre owned vehicle department. Listens to your needs. Matches the vehicle. Honours preowned certified guarantee if you have a problem. Great service department as well.

Jack Carter Chevrolet has always been extremely reputable and fast with service. I've dealt with them for more than 40 years and I'd recommend all the departments and services.