Jamie Platz Family YMCA

I go to Jamie Platz YMCA at least 6 times a week, it is my home from home. Everyone is very friendly and the staff are more than willing to help you with anything.

I really like this location!
The staff at the front desk are always helpful and friendly in person and over the phone.
My children enjoy coming here as well, would definitely recommend.:)

My daughter tried Aqua and Art camps at YMCA and she was grateful with her coaches and different engaing activities they did. She tried summer camps somewhere else but she likes YMCA the most. I recommend YMCA summer camps if you would like your kids be entertained and learn new skills, YMCA would be the best choice!

It's all good. Excellent staff both full time and volunteers, available programs, excellent equipment and workout area, online booking, change rooms, and the list could go on and on.

Google may show that it's not busy, but they have tots swimming pretty much until 8 everyday. If you are looking for lane swimming, go elsewhere.

I had a bad experience recently at YMCA Collingwood area because last March 6,2023 (Monday) we went there together with my kids for my son’s soccer lesson, so my son changed his shoes since his wearing a sneakers which is not allowed during practice, he put his sneaker in the family change room locker and unfortunately his shoes was STOLEN and i was frustrated because it was only worn a couple of times and it’s his favourite shoes. I reported the incident to the facility staff and I was told to to email the manager directly and sadly I haven’t gotten any response from the manager even after sending two separate email about the incident. I also tried calling the YMCA to talk to the manager but I was not able to get a hold with the manager because he was not on duty. Today, I spoke with the manager March 8,2023 and she said she can’t do anything about it, i tried asking if they could look the CCTV footage in the lobby for us to identify the culprit and for then to help me with the incident. But sadly she can’t do anything about it. If only they could’ve offered me anything to help or maybe a discount or something that would at least appease the situation or the incident that we experience, but unfortunately I was only given a response that they can’t do anything about it. So, since this incident happen it’s hard to trust the facility for safety of your belongings especially it was a designated area to store your personal belongings.

I had a bad experience recently at YMCA Collingwood area because last March 6,2023 (Monday) we went there together with my kids for my son’s soccer lesson, so my son changed his shoes since his wearing a sneakers which is not allowed during practice, he put his sneaker in the family change room locker and unfortunately his shoes was STOLEN and i was frustrated because it was only worn a couple of times and it’s his favourite shoes. I reported the incident to the facility staff and I was told to to email the manager directly and sadly I haven’t gotten any response from the manager even after sending two separate email about the incident. I also tried calling the YMCA to talk to the manager but I was not able to get a hold with the manager because he was not on duty. Today, I spoke with the manager March 8,2023 and she said she can’t do anything about it, i tried asking if they could look the CCTV footage in the lobby for us to identify the culprit and for then to help me with the incident. But sadly she can’t do anything about it. If only they could’ve offered me anything to help or maybe a discount or something that would at least appease the situation or the incident that we experience or even apologize for not responding in my email and ensuring me that he will report the incident so it won’t happen again and for the other members to be aware as well, but unfortunately I was only given a response that they can’t do anything about it. So, since this incident happen it’s hard to trust the facility for safety of your belongings especially it was a designated area to store your personal belongings.

Kids were members of the swim lessons for years. They started at William Lutsky and continued at Jamie Platz. Two years ago their out of schedule due to unavailability of swimming schedule (talked with Manager at J. Platz), and this situation happened again this year. They have more swimmers than the available swim instructors/schedules. Seems no one tracking the swimmers numbers towards number of instructors. Keep adding new members but displacing older members by not adding new swim schedules. Good service is a responsibility of YMCA thus to provide all members a swim schedule. Thanks. Please improve.

The staff was extremely rude. Front desk staff were cursing in front of children. They were speaking loudly among themselves, yelling and cursing. They did not smile and offered no assistance.
Unfortunately, we will not be returning.

My favourite gym. Greg is always extremely helpful, friendly and efficient. Always appreciate his smile!

A staff member named Greg was very unhelpful. Came off as very arrogant. Do not recommend going here if you have to deal with him.

Staff was personable, enjoyed the pool for the most part (Although I would suggest fountain park in st. Albert for younger children as we found that the pool was a little too cold for a 23 month old.

I have to travel for work to AB and I practice olympic weightlifting. I was glad to see two lifting platforms and Rogue bumper plates at this Y. I don’t know if it’s okay to drop the bar, though. Today’s training was light weight so didn’t have to drop the bar anyway. One of the staff members approached me, I thought I was in trouble but he just complimented my technique. Friendly staff. Thanks for having me today.