Johnson Insurance

I've been with this company since the 90s, it has changed hands a few times since then. Back in my early days of driving we would have a dedicated person who you could call with any questions. Now you just call a general line and get whoever you get. For that I give a 4 star.

I just had to call to switch insurance to a new vehicle and I believe the agent's name was Alexandra. She was amazing, and worth 5 stars. She was polite, helpful, and knowledgeable, but also had some personality and was fun to talk to. It has been so long since I've had customer service like that, so I am happy to recommend Johnson - and hope that this review lets other agents know that personality matters!

We agreed on an insurance plan for my car, after 2 weeks I get a letter in the mail explaining the insurance no longer covers collision. No change in rate just removed the only reason I have car insurance. Not a fan.

I've been with Johnson Insurance now for about 2 yr - the phone staff are very knowledgable, very helpful, friendly AND very efficient, a pleasure to work with. And my rates for home and vehicle with Johnson's Insurance - a tonne cheaper than where I was for 20 years -should have switched years earlier!

I was Johnson insurance for long time house and two car.by 2020 i had claim hail damaged my car they send me there own car inspection and they did not accept my claim and they close my insurance write away.after two years june 2023 i just received by mail cheque that canadian $7 dollar says correction payment i dont understand what they doing this insurance company

Excellent Service Top Knotch Company For Your Insurances.
I have been with Johnson over a quarter century and at first I had my automobiles. Later I moved my house insurance with them. I have been their loyal client for all these years due to their promptness and diligence in all matters of insurance. Johnson is reliable and true to their services in all aspects. It be quotes, renewals, claims for auto and/or claims for house. You can rely on them for their service for any matters pertaining to insurance coverage. I have also extended to utilize their services provided for medical/travel insurance. Its having one company for all services. Thanking Johnson for their services and looking forward for many more years with them.

The customer service I've had every time I've contacted them has been exceptional every time

We have always had great service with Johnson Insurance and they have helped us many times over the years with claims, changes to insurance, etc.

Absolutely horrible company they'll do anything they can to not cover you when your vehicle is stolen. Spend your money elsewhere.

Great knowledgeable representatives on the phone, excellent car insurance as well as house insurance, consider them next time you plan a change!

Never use them. NEVER!
Worst experience ever. Worst customer service.
Go, find another insurance company for your peace of mind.

SCAM ARTIST. This company and it’s adjusters fail to keep you updated or involved in the clients decision making. Providing 0 feedback and information regarding the dispute’s between Insurnace parties, offering no options to resolve. Time spent waiting on hold for over an hour, to be placed back on hold for a call specialist, just to be placed back on hold for another call specialist. My own Insurnace adjuster went ahead and CLOSED two accident claims without my knowledge! My own Insurnace blaming me. Thus where I wasn't at fault for someone else’s claim against me, I went on to prove in court with a lawyer on my own, paying all out of pocket. They do not listen, work or fight for the clients interests or concerns, willing to take the easy route to avoid any payouts. First, approaching me to pay higher rates for an accident where I was not at fault in, taking 2 years to prove just that in the court system, resulting in my rates to go back down and removing the accident off my driving record. Again approaching me out of the blue trying to inform me that my rates would be higher for the year, because they re-estimated how much the vehicle cost to fix, another loop hole is this scam of a business. Save yourself and shop around. They’re in the money business, not for the customer service. I recommend Intact Blue Circle Insurnace.

In the following months after writing this, I was contacted and my rates were lowered! Idk what the f*#% is going on behind the scenes, but because they did adjustment my rates back to reasonable cost I am willing to keep doing business. In my experience Insurance companies work for each other! Not for the customer. Either way you might be screwed

Super friendly customer service person. Easy to understand and knowledgeable. Great rate as well.

Nowhere in my contract says if I cancel my motorcycle insurance I have to pay $300 premium for the off months now that I want to cancel they tell me I owe them $300 just to cancel stay away and go to a different Insurance Company I promise you won't regret it

I have dealt with Johnson Insurance, and their predecessors, since the late 90’s. I have occasionally checked competitors quotes and always found Johnson to be fair in premium costs. I have always been treated politely by efficient and knowledgeable staff who were understandable and clear in their communication. Thank you.

Thanks to Johnson Insurance for insuring my new car. Service Specialist Amreen T.was friendly and efficient. The process was quick and painless!

I've been waiting for 6 months to get my van fixed. The service is well beyond poor. The call center just hung up on me.

I have been with this company for many years, had break ins and household accidents, and have always had excellent and timely service.

I never write reviews however, I am making an exception because Johnson Insurance/Unifund is terrible. DO NOT use them. They are horrendous when trying to deal with any claim.

The worst customer service I have ever experienced. This company will make any tough situation even worse. I have been a customer for years and have never had a good experience, despite the many chances I have given. I have never felt so undervalued as a client, which is insulting considering the incredibly high premiums they charge. Will be switching ASAP.

I would have rated them 0 out of 5 stars if it was an option.

I have had two occasions to contact the agency and both times the representatives were polite, helpful and knowledgeable. They were a pleasure to deal with.

I didn't have all the correct info, so 1 lady did all she could, left notes for the second lady who completed my policy once I had all the correct info.

Very helpful, very pleasant and easy to deal with.

It's only gonna get worse, guess who bought out this insurance in 2021? Yup do the research and read reviews.pathetic bottom line is they only want your $$$.
Responses are the old copy and paste reply, must make them look like they doing something. I mean nothing.

Bought a house and told them I no longer needed my tenency insurance. Today I found out they've continued to charge me tenency insurance for a year, and have refused to cancel it because of a co-tenent listed on the policy from 6 years ago? So i need an old tenents concent to cancel my policy? What?

Stay away, they're not interested in helping you.

Been with Johnson for almost 12 years never had an accident or any major claim through them. Yet my rates have sky rocketed for no reason. Compared to quotes from other companies for the same coverage it will be almost 1000$ cheaper a year. Even discussing the rate the best they can do is save me 40$ over the entire year which is laughable. Will be switching asap

Terrible customer service, did not fulfil my request for documents then just cut me off on the phone. I will be moving my insurance to another company ASAP.

They used to be a great company very helpful very good rates unfortunately their service now seems to be unacceptable has there's no way to change coverage during the weekend seems like that would be encouraging people to drive with no insurance until Monday not something I would do but thinking some people will be tempted to do this.

Very hard to deal with! I'm seriously considering switching as I had my first claim. I was not at fault and gave the adjuster all necessary details for the other driver but 1 month later they still haven't even contacted the other insurance company to start the claim. I have phoned the adjuster daily and left messages but I haven't received any calls back since the initial call 1 month ago.

My policy went up $70 a month for the renewal despite not having any claims or tickets. I would not recommend a company that features such a drastic hike.

Been with them 5 years called been on hold 25 minutes still waiting called first thing this morning said due to high call volume and then told me they were closed it was too early fake messages also increased my insurance with no notice I am trying to find out why OMG finally got 5o talj to someone to find out my insurance has increased $600 a year for no reason I have never had a claim against it I am so mad right not will be looking for a different company

Worst company I've ever delt with. Jack my insurance almost double. I haven't had any accidents or anything. Then I cancelled and there still withdrawaling money from my accoint.

I've been dealing with Johnson for years, initially I always dealt with the same agent which was really great but I understand things have changed in this industry and all industries so now I get a different customer service person each time I call. Despite this change in the manner of customer service I still feel I get great service ALL the time. Every time I have to deal with Johnson, to make a claim, policy change or even just update my address the people I speak with are friendly, knowledgeable and willing to take the time to answer all my questions and check with other departments if they don't have the answer immediately. I have never had any issues and will continue to insure my vehicles, house and belongings through Johnson.

SCAM ARTIST. Do not keep you updated or involved in some of your decision making, no options. NO HELP. Been on hold for an hour just to get put back on hold for a specialist just to be put back on hold for another specialist. CLOSED two claims without my knowledge! I wasn't at fault for the first claim and had to prove that in court with a lawyer, paid out of pocket. They do not listen, or fight for you. They take the easy route for the most money in it for them, wanting me to pay higher rates for accident I was not at fault and took 2 years in court to prove so my rates didn't change or get an accident put on my record. Another time called me out of the blue to inform me that my rates would be higher monthly payments this year because my vehicle cost more to fix then they had recently thought, another one of their loop holes is this scam of a business. Save yourself the TIME MONEY and INCONSISTENCY and shop around. These guys are in the money business not the customer service, insurance or people business they claim to be