I ordered a salted caramel black tea which comes with brown sugar coated inside of the to go cup. He took my order and I noticed that he didn't know how to make the drink. It took for a while for him to prepare the drink. I told him that I think he forgot the brown sugar and he just squeezed in the drink, mixed it and told me that it's same now. The pearl was hard, and tea was too sweet because he squeezed extra sugar into the drink. The milk tea part wasn't that bad, but I wouldn't pay more than $5, and I think I can expect better than this quality when I pay just under $10 for one cup of drink.