These guys are terrific. I shredded two tires and had my car dropped at their shop. They had them replaced, rotated, double torqued and because they were unbder warranty it was like I got them for free. They have my business for as long as I'm a driver!
This is definitely the best location of Kal Tire in Edmonton. I had more than one horrible experience at another location and swore I would never deal with the company ever again. However after talking to the manager Donovan at this location he graciously more than made up for the horrible treatments at the other location and restored my faith in the company. Donovan really has superior customer service skills and not only does he treat the customers with upmost respect it is clear that he treats his staff the same as they too offer superior service. Whether the staff treats the customers right or wrong it always comes from the top down and Donovan clearly understands this and practices it. I highly recommend the Oliver location of this company over all the others mainly because of the great manager and his team. It really does make all the difference in the world which location of a large company that you deal with as the service can vary drastically.
This business has won me over, and made me a customer for as long as I live in the city.
Another local establishment told me I needed new winter tires at a previous appointment. I booked with KalTire for new tires and a change over because they had hours that worked for me.
Turns out the other place not only had not switched my tires, but had lied about me needing new winters. This KalTire location charged me nothing, told me my tires were good and sent me on my way.
Sometimes honesty can be a rare thing to come by. They could have charged me for the new tires, never said a thing, I would have never known. Instead they did the honest thing.
I ordered my tires in the morning and they got it in the afternoon before my appointment and saved me alot of stress as I needed my tires changed asap. It’s a good place for tire service. Everyone is nice too! Will definitely comeback for a tire service
Was there over the weekend. Was tired of the mud/snow tires on my truck. Donavan recommended a different set and went over my options. Carter had recommended an alignment and felt the vibration i was worried about on a test drive. All of the work was completed quickly, and the new tires actually increased my fuel mileage. My truck drives perfectly straight now as well. The entire crew was so friendly. Wicked service.
I was very pleased with the amount of knowledge, staff at this store has. It’s not everyday you have someone go above and beyond to make sure you are taken care of, Donavan especially has been the #1 guy to help me. I know I can trust this location with my car and feel safe once I’m on the road. I cannot recommend this place enough!
Wonderful people. No advantage is taken from newcomers to Canada who do not speak English. Comfortable and clean waiting area with self service coffee corner. I recommend everyone specially the newcomers to Canada to go there for car service.
The manager, Donovan, helped me out with choosing a winter tire for my truck. He was super knowledgeable about his products and really friendly to deal with! They were also able to fit me in on short notice and get it done in a timely manner. Excited for the winter to see how well these work, thanks Donovan!
I hadn’t been to this shop before - I was reluctant to go in because of a previous bad experience at a different Kal Tire, but these guys were closest to me. They fit me in as quickly as they could. I had to wait a couple of days for my tires (not a surprise, because of what I needed). The tires weren’t coming into the shop until 5: 30, but I needed the car the next morning. They were awesome! Karim made sure the tires came in and the car was up on the hoist immediately. Fantastic service! So pleasantly surprised, after my previous experience at another location.
Just visited the shop in Oliver for the first time, the service was impeccable! Karim took really good car of my car and listened to my needs and concerns! He was very professional and made sure I was happy with the experience! Will be back for sure.
Quick, efficient and professional service given in a friendly manner. Answered all of my questions about new all weather tires and offered at a good price. Recommend you check this shop out!
Professional, friendly, and knowledgeable staff. The new manager Donavan is a gem (though the old manager was helpful and friendly too.) I felt confident when I left that Kal-Tire's pricing was fair and I wasn't tricked into anything I didn't need. I recommend the 104 Ave location for tires and service.
Donavan was able to help find my one off tire size the same day and within my budget after a tire failed on me as they were at the end of their lives. I have gone to this tire shop for new rubber since I started driving and will continue doing so.
Awesome service. I had great customer service experience with Donavan and his sales associate Ksalam. Donavan gave me best deals and rate for brakes. I will highly recommend to visit this location because how efficient they are. 5/5