Kal Tire

When i asked to fix a small hole in the wheel, they said they needed a new tire. Elsewhere the problem was fixed in 15 minutes. If you do not understand cars then do not advise this place, as you will be offered to do services that are not necessary

I was driving back home and saw Kal Tire still open, but it's almost 5pm. I went in anyway to see if someone will assist me. A guy named Ray just finished working on another vehicle greets me and ask what he can help me with. So I inquired for set of tires for my vehicle hoping to find particular sizes I'm looking for. Ray look up in to his computer and found tires for my vehicle so I asked him some questions about the warranty and how long they can get the tires in. The tires are not cheap so I end up telling him that I'll think about it and will get back to him. I don't see any sign of disappointment or that he was rushing me to end the conversation even it's almost time for them to close the shop. That for me is customer service. After several days I called Kal Tire looking for Ray and decided to order the tires from them. Few weeks later my appointment for installing the new set of tires, that day Ray still not there yet and a guy name Steve assist me. I ask Steve to take care of installing the tires and not to sculpt the wheels to avoid any issues. He acknowledged it professionally and start working on my vehicle together with other crews. Ray showed up and say hi to me, he went inside the shop and talk to the crew working on my vehicle after. Moments later my vehicle is done. I was very satisfied and happy on how I saw everybody working on my vehicle. It is total customer satisfaction. Shoutout to Ray, Steve and the crew of Kal Tire Hinton. Appreciate it. You guys are the best!

Awesome service, fast and efficient. They repaired the tire and so was cheaper and I'm very pleased. Would highly recommend