Ken Sargent GMC Buick Ltd. Sales Department

Phenomenal service. Super impressed with the staff, the great communication, the willingness to work with the customer as much as possible, and the overall experience. Thanks and see you in the future!

I can't say enough about the excellent customer service from the staff at Ken Sargent! I've been buying and selling vehicles through them for years and have NEVER had a bad experience. Al is always available, from weekends to late evenings, often replying to questions after 10pm. Very friendly staff in the service department as well.

I've recently moved to Edmonton, but I still deal exclusively with Al, James and the rest of the Ken Sargent team!

Thanks for all your help!

I've had my pickup for more than a decade. Walter was nice as many salesmen are.

Customer service in the service department is deplorable.

Any warranty request I've had over the last decade required that I pay the same amount of money for a repair with the parts covered by warranty as any third party mechanic would charge me without any warranty.

I've had mechanics laugh in my face when I asked about error messages, and have always been treated with a horrible air of disregard when approaching them for help.

You're a total fool if you buy extended warranty from these clowns.

I like the product, but once you spend the money you're basically a corpse to BIG GM

Well after decades of being a Ford F-series owner. It was time to switch it up. Would like to give great thanks to the wonderful and very professional Darren Wolfe. Sales representative and now good friend! Darren walked my wife and I through the benefits of the GMC sierra. And let me say driving is believing! Can’t thank you and the folks at Ken Sargent GMC enough! We are very pleased with the truck and great experience dealing with you. We’ll definitely be back for future business!

I have a 2020 equinox bought brand new off the lot Aug of 2020 from a GM dealership, i called the service dept on Jan 13 cause I have an engine light on and my fuel gauge isn’t reading properly and I’m having issue putting gas in my tank now and my local mechanic put his code reader on and the code reader says I have a communication error and the code can not be cleared and the service dept can’t get my car in until Jan 24.

I always have a great experience at the dealership. Genuinely nice people, plus fast and reliable service. Thanks for all the great work you do!

Dont go this dealership. If you disagree the deal，they gonna put you in blacklist without any reason！So you will never allow to buy any GMC company cars in north America forever. They also will never remove you out of blacklist even you do nothing.

I just purchased my Mazda CX-9 from Sheldon, I am beyond excited for words for how amazing his service was, smooth easy and did everything and anything to help me anyway possible, not to mention went above and beyond! Thank you so much Sheldon! Anyone looking for a new or used vehicle he is your guy! Thanks Sheldon and Jenn for making me so happy for my new purchase!

Sincerely,
Court

I just bought my 2013 used Chevrolet Equinox from here. I can NOT express how happy I am with EVERYONE I have dealt with. Starting off with Mel Fougere, who unfortunately due to Covid -19 was unable to continue assisting me in the purchase of my vehicle, therefore he asked if I would mind dealing with a co worker by the name of Gerald Lambert. After speaking with Gerald, I was then referred to Steve Ball in finance. I can NOT express how amazing "my team" was in helping me with getting the vehicle I had found on their website! I refer to the three gentlemen as "my team" as they were very accommodating, to help me achieve the vehicle I had my heart set on! Also due to Covid-19 I was unable to travel from the Northwest Territories to Grande Prairie to get my vehicle, as planned for June 20,2020. Again, this amazing team of mine, made it possible for my vehicle to be transported, so as of May 23,2020, I have my newish baby & absolutely LOVE her! I can hardly wait for the day to actually meet my team in person once the world gets back to some normalcy! I highly recommend Ken Sargent GMC to EVERYONE seeking a used or new vehicle!

Update: Mar. 26,2022 Well I've had my vehicle almost 2 yrs.well last April 2021 I had to have her towed because of an abs module.then in May 2021, the powering steering fluid was leaking like crazy.had to have that fixed, then in July 2021.things still weren't right, the dealership did a diagnostic test.it needed almost 1700.00 worth of work, thank goodness I have a warrenty, but couldn't afford to 10 more days in a hotel for parts to come.so I had to wait, took her to another gmc dealership.it cost me 1936.70 out of pocket because of the front tow package that was put on before I bought this vehicle.wasn't done properly, the dealership who fixed the issues of cut hoses etc, told me it never should been sold that way.therefore buyers beware of what you buy. I do love my vehicle but I feel I got taken advantage of!

Bought a used truck 32 days ago and pay thank god extra warranty.
When I was driving on the highway It just started turning off, Turn off the engine while driving!
I was on my way to Hinton turn around between grande cache and gp in hope to make it back to gp. Called and they would not even take me to check it out. Fully book for a week Brenda said. Called the other gm dealer which I never done business with and they will take me has an emergency so I can go work and drive safely.

Bought a used pickup from this dealership, it was an off-brand trade in (Ram) so got a good price on it. Very professional, honest and direct to deal with. I’m in Edmonton so did all the dealing remotely, drove the 4 hrs to pick it up and it was exactly as expected, cleaned and ready to go. Both sales and finance departments were great, and I didn’t feel I was treated differently buying used and a different brand (which you get at some dealers). Would certainly use again. Plus they have an original Pontiac Fiero in the showroom, have to appreciate that tacky 80’s piece of history!

Unfortunately they didn't work on my vehicle on the scheduled appointment date, and kept it overnight. But diagnosed and we're honest with repairs and their cost.

Dealt with Mel in used sales, he was a pleasure to deal with really great guy they sold me a used truck and did a great job going through it because it was super clean and i havent had any problems with it in the 10 months ive owned it

Overall I appreciate that the service centre was able to repair my flat tire however, they charged me 150.00 to repair the flat tire. This is absurd to charge an hour shop rate to repair a flat tire when the going the rate is about 50$. I could have just bought a new tire. It does not matter if I had a trailer on the back as mentioned if you would have drove it into the lube bay jacked it up you could have done it without going outside. I personally feel this is unethical and I would not use Ken Sargent brand in the future. However I ended up getting better service and new car from
Another dealership which was an overall
Better experience.

They are always awesome doing my oil changes here. Today I went to get a new key cut and the lady at the parts desk was super helpful. Another person had to go out to my truck to check something which was parked across the street. When he came back he told me he pulled my truck up beside the door for me as I had “broken wheels” is how he put it and didn’t want me to fall at all. I was wearing a knee brace because ironically I fell the other day walking out to my truck. Made my day coming here!

Very unhelpful on the service side! Want help go elsewhere! Save your time they aren’t interested even if it’s a new vehicle!

Gerald and Jenn made buying a car easy and stress free. Amazing customer service and great prices. Will be back again for our next vehicle.

Recently bought Yukon 2019 from here. We were handled by James. He is professional and very straight forward. No issues at all.

We recently purchased a used car from Ken Sargent. We worked with Mel Fougere in sales and Steve Ball in finance. The whole experience was great from start to finish. Mel respected our stated budget and only showed us cars that were in that range. (In the end we upsold ourselves a little) Mel answered our questions fully and completely, listening carefully to both the husband questions and the wife questions. He never answered a question we didn't ask, such as suggesting a car that was out of budget, or in any way implying that "any car" would fit us as long as it meant a sale. Thank you Mel! Steve Ball handled finance and paperwork in a time that fit our schedule and the process went smoothly. We were completely happy with our purchase experience as we drove away in our new car.

Great dealership! No high pressure tactics.
James is patient and thorough, great personality.
Alla in F&I is the best I’ve come across! Transparent and open.

Wouldn’t hesitate to purchase from Ken Sargent again!

This review is for the service department. I make this review as I sit in sales waiting for a transmission flush to be performed on my GMC pickup. I made and appointment for 9: 30am to have the service done on my truck. When I arrived every thing seem all good until service was finished taking all my info, they informed me my truck wouldn't be ready until 1: 00pm or 2: 00pm. What 1 or 2? ! I made an appointment, what's the point of an appointment. I was told because I made the appointment online it's only a "drop off time". It does not state anywhere on the website that this is only a "drop off time". Service then said I should have called to make the appointment, but one thing it clearly states on the website is that some one will call me to confirm my appointment. Witch also never happened. I also did try to call twice the Wednesday before but was put on hold for 5 mins the first time, then the second time receptionist said no one was available to take my call after 5 mins of waiting on hold. The fact that I live out of town and need my truck to work really made this situation hard.

Kevin Peters was absolutely amazing to deal with! Knew the vehicles inside and out. Took the time to explain everything. No hidden costs. Professional and compassionate. Highly recommend Kevin for all your new and used vehicle needs.

If you're looking for a new GM, definitely talk to Kevin. He went above and beyond when I came in to trade in my old truck for a new 2019 Sierra. No pressure attitude and always got back to me with any questions I had. Don't waste your time going to Edmonton thinking you'll save money. These guys will meet or beat it!

Right from the first minute I walked in there I was made to to feel welcome, and I was important. I was first greeted by Kevin Peters the salesman. We went to his office, and he inquired about what I would like. We found the vehicle I was interested in then introduced me to Al. Al was so helpful in buying my new GMC. Both Kevin, and Al are awesome were very helpful and friendly. Made my experience buying a new GMC Sierra a good one. They both deserve a raise in pay. Thank you both Al, and Kevin.

The used dealership is a fantastic place to go when considering a vehicle. They are honest and easy to work with. They will find a great vehicle for you that matches what you're looking for. If the new dealership is anything like the used side the staff are only the best.

Friendly staff. They listen to what you want and help you find it with no pressure to buy. Gives a good deal

The absolute worst service after purchase is made. I went in from a parking lot across the street b/c my brakes weren't working properly all of a sudden. I was told they could fit me in later next week to have it looked at. I reiterated it's my brakes. This is a safety issue on a truck a year and a half old purchased from them. Sorry sir. Other people have appointments ahead of you. Also with any warranty work, they couldn't care less that its costing me my time to drop it off for a full day to get looked at, let alone how long parts and repair take to come in and be replaced. Spent $80k on a new vehicle and had to twist their arm to throw in a GMC travel mug. I strongly recommend purchasing anywhere else in the province or even western Canada before dealing with these arrogant people. Top to bottom.

Excellent service here. Bought my truck at another local dealership that sells GM products. The other dealership was rude to me and lied to me and their office in Ontario about my mistreatment. My experience with GM was bad until I took my truck here for warranty work. They were helpful and after giving them the symptoms of my truck were almost instantly able to diagnose several issues. The mechanics did not mess around turning my truck around in less than 4 days on a procedure that I have had take weeks to get done properly. I would recommend them for any of your gm/Chev issues.

I have not bought a vehicle here myself but many of my friends buy vehicles here without any issue.

I am beyond disappointed and appalled by the customer service I experienced at Ken Sargent I dropped my vehicle off to get warranty work done I received a call saying it was done I went to pick it up I was handed the keys and told "its out back somewhere just honk the horn" I am 9 months pregnant and having to walk on their slippery lot is unacceptable.

Friendly sales, excellent service, excellent parts. We bought our car there, and would go back again.

Steve Hawkes at the parts counter is a man who enjoys a challenge and goes that extra mile. His demeanor as well as his co-workers reminded us of days gone when pride and pleasantries were common place. I've heard great things about their sales staff as well. Based solely on our experience with Mr Hawkes I would absolutely recommend this place!