Kenron Compounding Pharmacy

Last month, I brought prescription to this pharmacy for eye drops Atropine 0.01% for 3-month usage, one pharmacist checked my prescription and asked for about $95, but when I was called to get my eye drops I just got one 5ml bottle (1 month usage) eye drops and they told me last payment is just for this one bottle and further explained the 1 bottle eye drops will be expired within 1 month. I was confused that why did not told me $95 is only for one month one 5ml bottle when I gave them prescription? ! I feel I got ripped off. Take care!

Very helpful and have always prepared my medication in a timely fashion. Excellent friendly staff.

Went to get compression socks and a wrist splint, staff helped me find the proper fit for both products. Parking fee was included if you give them your license plate number.

I just experienced the most wonderful customer service this evening. Very accommodating and helpful. You made my night! Thank you so much:)

Hands down the best pharmacy! They are so helpful and go out of their way to make it a great experience

Not recommend. Very rude staff in homecare service at foothill location. Be aware of that all the stuffs are FINAL SALE, even for DEFECT products.

I bought an air cast boot for my feet fracture. It was leaking air and the air was completely gone after I worn it for just 10 mins. So I went back on the next day for an exchange, the home service staff told me their policy is NO EXCHANGE and NO RETURN for any reasons if you tried it on.

That's unbelievable! The air cast boot is suppose to help my feet healing, now it make my injure even worse due to the defect boot they sold. I politely asked for an exchange because it hurt my ankle badly and the staff just rudely told me to take back this defect shoe and leave.

Unfortunately I cannot recommend this Pharmacy for the following reasons:
1) My son has acid reflux disease and required medication. The pharmacist at their south location at first said it would be 6 to 7 days to get the medication. I actually had to tell him this was unacceptable as my son is in pain and my wife has post-partum depression in part from the inconsolable crying, and we would go elsewhere. That was when he decided we could get the medication the next day.
2) Needless to say I was not entirely convinced the pharmacist would come through with his promise, so we contacted the pharmacy twice the next day inquiring about the status. Both times we were told it would be at their location later in the day. At 2: 30 PM they informed us they would not be receiving the medication, but it was at their North location. I drove to their North location myself to pick up the medication.
3) I asked the North location why I had not been told earlier in the day it would not be delivered to their South location, so I could pick it up myself and begin my son's medication treatment to alleviate his pain and inconsolable crying. I was told they had notified the South location first thing in the morning they would not be receiving the medication. I was given no explanation as to why I was not notified.
4) I was given a prescription for 3 months. The pharmacist gave me 15 ml, enough for less than 2 weeks at a charge of $51.00, he told me the medication only lasted int the refrigerator for 2 weeks, however the expiry date on the bottle was for one month. I moved the prescription to another pharmacist who gave me 30 ml for $54.00.5) I asked Kenron why they were 100% more expensive than their competitor. The medication for the entire prescription would have cost me an additional $150.00. I was informed that if I had purchased 30 ml, their price would have been the same. I asked why I was not given the 30 ml amount and was told it was a decision my pharmacist and I must have agreed upon. Clearly, I would not knowingly choose to spend twice as much on an item as I need to.

In summary, my wife and I feel our need to acquire the necessary medication for our child to control his pain, and lessen the impact it was having on my wife's post-partum depression did not even register with the pharmacist, and all he wanted was an extra $150.00 and would supply the medication when it was convenient for him.

Bill and Chelsea Shandro

They are really nice people but super disorganized when it comes to many moving parts at once and took up to two weeks to get a job done

I have had two experiences with this pharmacy and both were awesome. Most recently, I returned for a second time looking for a splint for my right arm. The cashier/clerk immediately assisted me, was extremely knowledgeable and made recommendations consistent with my physician. He spent a great deal of time with me, was very positive and had a sense of humor (which in this time of stress, was so welcomed).
Hats off to a business who invests in their employees not only with product knowledge, but with compassion, patience and kindness. Well done!

Despite some of the bad reviews with some of staff changed you can expect a great service. We are all human and of course we're not always perfect but we will guarantee to go out of our way to help you in anything we can.

THEY NEED TO FIX THE TURTLE SERVICE

Sheila is awesome and so nice. She's the only star I will give this place.
I have to wait 1.5 hrs to fill a prescription every time. And sometimes they request my doctor to call them to confirm my prescription when I've been coming here for 5 months getting the same prescription every time. I'm so sick of waiting 2 hrs to get a prescription. It's so dumb I'm switching pharmacies asap

Mispriced items in the shelf left me with sticker shock at the till.
Free parking ONLY IF you know in advance and come in and sign your car in. Otherwise, you pay and are told they can't validate your parking.

Great pharmacy! Sheila, the lead pharmacist, is awesome. She will always take the time and explain to you how a certain medication works. She is great at answering your questions too.

Called them yesterday and they didn't have my size xtra large. They had large asked them to keep for me they said sure went to pick up today they didn't have it. Drove from Airdrie then they are trying to sell me 2xl.

While visiting my daughter in Calgary I realized I had left my ileosotomy supplies back in Winnipeg. I went to Kenron Pharmacy and was helped by Linda in the Homecare section. She was very knowledgeable and knew exactly what I was looking for. She went out of her way to help me with the supplies. She even let me return one box next day which it turned out I didn’t need. Thanks Linda.

Very unfriendly stuff at this pharmacy in both departments, pharmacy and homecare services. Also unable to create a proper bill to sent into Blue cross. I have been working in billing for a long time and have never seen anyone being so incapable of creating a bill reflecting correct transactions and final amount to be paid. Would not recommend their services and am not accessing their services again.

Extremely helpful staff, convenient location, and quick service. Will be stopping by again in the future. Thanks!

Helpful staff, really good at helping people whom require support stocking. Parking is a bit of a neusance though, requiring sign in at front till.

Fast and efficient pharmacy team. Very knowledgeable. The Technician (Ariel) went out of her way to provide me with all the help I needed.