27 July 2023 8:22
Nice comfortable clothes, that can suit a smart casual aesthetic or even a stealth office dress but in a more athletic clothing feel and fit
23 June 2023 13:00
To begin, I have mixed feelings writing this review and sharing my recent experiences. To be fair to both sides though, I will share my entire journey with Kit and Ace. My goal isn’t to deter people from shopping here because I do think they have great products and the majority of my experience with Kit and Ace was satisfactory. I had one bad experience with the company and they decided to not rectify my issues in a way that was acceptable for me. This has resulted in my decision to both express my disappointment and no longer support/recommend the brand.
I discovered Kit and Ace a few years ago as recommended by an acquaintance when I was searching for attire options for myself and my groomsmen for my upcoming wedding. I like to try and be somewhat outside of the box, so I was looking for a more “custom” approach to our suits. Kit and Ace had just what I was looking for. I am a big Lululemon supporter and apparently the ownership/founding of Kit and Ace involves someone who used to work with Lululemon. Another reason why I initially felt confident about the brand.
I bought a couple of sale items (pants and a suit jacket) to test out the comfort and quality. To fast forward, I was happy with what I was seeing, so I decided to go ahead with making the order for my wedding. I ordered 3 shirts, 3 pants, and 3 suit jackets (approximately $1650). This purchase was in the fall of 2021 which was a year prior to my wedding. Fast forward to October of 2022 when the clothing was worn for the first time. After this single day of wear, I noticed pulling and pilling of the fabric on the front and back of the shirt. The rest of the clothing was just fine. To me, a “high quality” shirt, especially at their price tag, should not be damaged after one wear. I wore the shirt one more time to a casual outing, but decided the damage to the shirt made it not something I wanted to be wearing.
The next part is my mistake as I waited months to finally go to the store and address my issues with the shirt. It sat in my closet until then. This time period may be their main reason for deciding to not honour any kind of warranty/replacement/store credit. Again, from my perspective 2 instances of wearing the shirt still shouldn’t reasonably cause damage to something of “high quality”.
Anyways, time for customer service. My experience at the Kit and Ace storefront in Calgary was always welcoming and pleasant. The staff were always helpful and kind when helping me with choosing clothing and trying things on. This stayed true until this past Saturday (May 20,2023) when I took my shirt in to express my issues with the Kit and Ace staff.
I went into the store and waited in line to be helped. Once I got the the front of the line, I was greeted by a staff member that listened to my concerns and offered to look for my order in their system for reference. I was soon told that my shirt did not qualify for any warranty, replacement, store credit, etc. Not satisfied with this, I requested to speak to a manager, but it turns out I was already speaking to this location’s manager. The reaction I had from this manager regarding my concerns could be described as cold and unconcerned. Usually I would hope for some empathy and understanding in a situation that I am clearly upset. Instead, the manager offered to use a fabric shaver on the shirt in an attempt to improve the damage. I accepted in the case that it might help, but it didn’t change much. I asked if there was anything else that could be offered to me and the manager said there was not. I left the store visibly disappointed.
As soon as I got back to my vehicle, I decided to email the company directly in order to try and get further assistance. I received an email response today (2 days later). In order to not go on much longer, I was basically offered the same response from a different person. The only difference this time was that I was generously offered 15% off of my next purchase. At this point I can tell you that this offer felt like being kicked while I was already down.
The end.
I discovered Kit and Ace a few years ago as recommended by an acquaintance when I was searching for attire options for myself and my groomsmen for my upcoming wedding. I like to try and be somewhat outside of the box, so I was looking for a more “custom” approach to our suits. Kit and Ace had just what I was looking for. I am a big Lululemon supporter and apparently the ownership/founding of Kit and Ace involves someone who used to work with Lululemon. Another reason why I initially felt confident about the brand.
I bought a couple of sale items (pants and a suit jacket) to test out the comfort and quality. To fast forward, I was happy with what I was seeing, so I decided to go ahead with making the order for my wedding. I ordered 3 shirts, 3 pants, and 3 suit jackets (approximately $1650). This purchase was in the fall of 2021 which was a year prior to my wedding. Fast forward to October of 2022 when the clothing was worn for the first time. After this single day of wear, I noticed pulling and pilling of the fabric on the front and back of the shirt. The rest of the clothing was just fine. To me, a “high quality” shirt, especially at their price tag, should not be damaged after one wear. I wore the shirt one more time to a casual outing, but decided the damage to the shirt made it not something I wanted to be wearing.
The next part is my mistake as I waited months to finally go to the store and address my issues with the shirt. It sat in my closet until then. This time period may be their main reason for deciding to not honour any kind of warranty/replacement/store credit. Again, from my perspective 2 instances of wearing the shirt still shouldn’t reasonably cause damage to something of “high quality”.
Anyways, time for customer service. My experience at the Kit and Ace storefront in Calgary was always welcoming and pleasant. The staff were always helpful and kind when helping me with choosing clothing and trying things on. This stayed true until this past Saturday (May 20,2023) when I took my shirt in to express my issues with the Kit and Ace staff.
I went into the store and waited in line to be helped. Once I got the the front of the line, I was greeted by a staff member that listened to my concerns and offered to look for my order in their system for reference. I was soon told that my shirt did not qualify for any warranty, replacement, store credit, etc. Not satisfied with this, I requested to speak to a manager, but it turns out I was already speaking to this location’s manager. The reaction I had from this manager regarding my concerns could be described as cold and unconcerned. Usually I would hope for some empathy and understanding in a situation that I am clearly upset. Instead, the manager offered to use a fabric shaver on the shirt in an attempt to improve the damage. I accepted in the case that it might help, but it didn’t change much. I asked if there was anything else that could be offered to me and the manager said there was not. I left the store visibly disappointed.
As soon as I got back to my vehicle, I decided to email the company directly in order to try and get further assistance. I received an email response today (2 days later). In order to not go on much longer, I was basically offered the same response from a different person. The only difference this time was that I was generously offered 15% off of my next purchase. At this point I can tell you that this offer felt like being kicked while I was already down.
The end.
25 October 2022 22:46
Stopped in to buy some shirts and it was my first time visiting. Staff were very friendly and helpful with awesome service. Great clothing of great quality. I highly recommend you check this place out. And tell them Ric sent you
17 February 2022 17:27
The staff are attentive and helpful, the clothing is soft and high quality, however, the price point is very high for what the product is at full price. They do have some amazing deals on at the moment though!
13 January 2022 6:46
Helpful staff, though Store design, product innovation, quality, don't match the premium upcharge for garments.
I don't support fast fashion, though this outlet is a vanity shop for the "elite" that buy into their ethos of bettering the community with simple Post-It Notes.
I welcome higher management to have a conversation as per their business model.
I don't support fast fashion, though this outlet is a vanity shop for the "elite" that buy into their ethos of bettering the community with simple Post-It Notes.
I welcome higher management to have a conversation as per their business model.
07 December 2021 22:59
The quality is top notch. You shouldn’t really marry a brand when it comes to clothing, but if you like to just have small number of clothes that are very high quality, rather than having lots of cheap clothes, then this place has some things that will really shine your wardrobe. I’d label Kit & Ace brand as comfy and stylish.
20 November 2021 2:13
Kit and Ace has never disappointed!
Since I was introduced to it, I have loved every garment I've purchased. I am quite tough on my clothes and the durability of Kit and Ace's fabrics are built to last! I am so proud to wear them.
The service is undeniably my favourite part. Each time I walk into the Mount Royal store I am greeted by friendly and personable staff members. Shout out to the hiring manager for picking wonderful people to work at Kit and Ace and represent the brand. I have no issues with the people who work there!
Overall, Kit and Ace Mount Royal has never lacked in terms of community events, community feel and leading with optimism. I look forward to my trips down and cannot wait for many more to come!:)
Since I was introduced to it, I have loved every garment I've purchased. I am quite tough on my clothes and the durability of Kit and Ace's fabrics are built to last! I am so proud to wear them.
The service is undeniably my favourite part. Each time I walk into the Mount Royal store I am greeted by friendly and personable staff members. Shout out to the hiring manager for picking wonderful people to work at Kit and Ace and represent the brand. I have no issues with the people who work there!
Overall, Kit and Ace Mount Royal has never lacked in terms of community events, community feel and leading with optimism. I look forward to my trips down and cannot wait for many more to come!:)
03 March 2021 8:07
The staff at this location are incredibly friendly and knowledgeable. I always feel welcome at every visit.
14 April 2020 17:44
I wear their clothing every day to commute back and forth to the office, and I'm still able to wear it all day in a corporate setting. I had a small issue with a pair of pants and Gordon went above and beyond in his customer service. The overall experience and customer service is excellent, and they are super open to any feedback from someone that uses the gear year-round for the intended purpose.
22 February 2020 1:22
Love all of the clothing. The material is excellent quality and always comfortable. The staff is always excellent as well.
10 February 2020 23:52
Love this store. Always a great customer experience. Always open to hearing concerns about quality and helping you choose the right product for you. Overall the products are great and the staff are always energetic and fun to be around.
12 December 2019 7:06
I’m so pleased with the Burrow turtleneck that I got for my daughter. The top is incredibly soft and the cut is so flattering. The friendly staff at the Mount Royal location were very helpful, in particular Elisa who went out of her way to accommodate my request! Thanks, I’ll be back!
10 September 2019 6:02
Super friendly people with a great selection of clothes. Willing to look in the back if sizes are not on display or the floor.
19 August 2019 19:07
What an amazing shopping experience! The staff was really friendly and knowledgeable about product. They were quick to help find sizes, fits, colours, etc to accommodate your needs while managing other customers with grace. I love their community feel with a weekly bike ride to a local brewery! Check it out!
14 August 2019 15:04
The staff at Kit and Ace Mount Royal were AMAZING in helping me find the perfect outfits for the spring and summer. They went above and beyond all of my expectations in assisting me with everything. They were honest, transparent, friendly, helpful and extremely attentive. I will absolutely be back again, a cannot recommend the brand and this store particular enough, they were incredible. Thank you Kit and Ace!
04 February 2019 23:31
I really give this place 4.5 Stars if I could. The service and showroom are excellent however there is sometimes a shortage of fitting rooms during peak hours. Complimentary hemming is very nice and the staff are excellent to deal with.every single member of their staff seemed very knowledgeable about their product offering. They tell you about how to care for your garments at checkout.
I really only would deduct that 0.5 star because the clothes are quite expensive for their materials. Though it is marketed as technical cashmere, it is usually a blend of cotton and polyester. I find the claim a tad misleading at the price point. I haven't had their garments long enough to comment on long term durability, however initial fit in cut as excellent. They seem to fit into an "athletic business casual" market which is awesome!
I really only would deduct that 0.5 star because the clothes are quite expensive for their materials. Though it is marketed as technical cashmere, it is usually a blend of cotton and polyester. I find the claim a tad misleading at the price point. I haven't had their garments long enough to comment on long term durability, however initial fit in cut as excellent. They seem to fit into an "athletic business casual" market which is awesome!
16 January 2019 23:43
Best T-shirt in town lives here! Also very much enjoy my new silk trousers. I love love love the solid color theme and soft fabrics. Staff is very helpful and awesome, good job guys
17 October 2018 20:53
I have 6 of their cashmere t-shirts. Good quality, and insulation, reasonable price if bought in a package of 3.