Koch Ford Lincoln

Overcharges and does work without consent. Customer service is horrible especially with Jay in the service department. Save your money and go to a different dealership. Jay is very confrontational and they take advantage of people with disabilities. I finally was able to talk to the service department manager Blair and he agreed with me that they if they did not have the concent that it not allowed. I told him to listen to all the phone conversations where it proves they didn’t have concent. He was more concerned about sticking up for jay than refunding my money. He told me he would not listen to the tapes and the second I said Iam getting a lawyer he said we have to end this call. Nothing got resolved. They only wanted to give me a store credit. I would never go back there. Horrrible customer service

Easy to book a service appointment with these guys. Their service is reliable and they make sure the works gets done right. My preferred dealership to bring my vehicle to.

Dropped the car off at 7: 30am for an oil change and it wasn’t ready until 4: 30 pm. Very slow.

My past experience in having two tires installed and balanced on my motorhome turned out not to be very impressionable and it still shimmies at 110 km/h and although fixing it they marked my paint in three places. This is a very expensive motorhome. Wife is furious.

Great service. Everyone was very friendly. Enjoyed a great breakfast in the cafeteria while I waited for service on my MKX. I stopped by the Lincoln lounge to catch up on some email. Car was ready on time. Thank you.
Dave

People were easy to talk to, reliable and understanding. They know what they are talking about and not trying to just sell you a vehicle to make money they care about you and want the overall best for you.

Very friendly service. There was an issue with the repairs, and when I called with my concerns I was able to take my car back right away and the issues were rectified. Only leaving 4 stars because I still haven't received some follow up info I was told I would receive about a reimbursement for a recall repair.

Blaire and the Koch service team went above and beyond when we brought in our ford bronco! Highly recommend them to all our friends and family.

From the moment I arrived with my recently purchased F150 platinum, I was impressed by Ryan Darbin, He is very professionalism and courtesy of your staff. He explained the entire process to me, and I felt confident that my car was in capable hands.appreciate your help Ryan! Keep doing a good work.
The quality of the service itself was outstanding. My car now runs more smoothly, and I can feel the difference in its performance. The oil change was done efficiently, and the technicians checked and addressed other important maintenance issues as well.
Moreover, the pricing was fair and transparent, without any surprise charges. I appreciate your commitment to customer satisfaction and transparency.
I will undoubtedly be returning for future car maintenance and recommending your services to friends and family. Thank you for going above and beyond to ensure my truck’s well-being. F150 platinum oil changed and serviced at your establishment, and I wanted to express my gratitude and satisfaction with the experience.

"I had a fantastic experience at Koch Ford Lincoln! The manager and my service advisor went above and beyond to provide me with excellent service. They explained everything thoroughly and were incredibly helpful throughout the process. I'm so impressed with their service that I'll definitely be buying another Lincoln vehicle from them. If you want top-notch service, Koch Ford Lincoln is the place to go! "

Friendly service coordinator and loaner car delivery drivers. Efficient and quick service. I was very pleased with the car detailing done along with the oil change.

Scheduling was easy. Drop off easy.
Work to be completed Friday. Was told it was not gonna happen due to improper staff on schedule. Did not receive a phone call with the delays. Had to call in to find out. Was luck as my original contact Maurice stepped in and got my work done which was still a day late. Been a ford owner for a long time. Also own a plumbing and heating which is just around the corner from Koch. We have 25 vehicles in our fleet. This was what I call in my business as a missed opportunity.

Can’t say enough good things about the team at Koch Ford Lincoln. Federico and Andreas made buying my new truck a great experience. Extremely knowledgeable and helpful while I decided which model and trim level. They took the time to go over everything and answer any questions I had. Tyler was quick to wrap everything up in the finance dept.and was pleasant to deal with. Would recommend this dealership to anyone looking to get a vehicle.

Kelly was great to deal with. Answered any questions. Finance department was also quick and efficient. Never felt my time was wasted at all. Would recommend Koch for your new vehicle purchase!

The worst service I’ve ever experienced. Dropped the truck off at 8am and I phone them at 3: 30 to get an update and was told it hasn’t even been in the shop yet. No issues were resolved and 90$ for Windshield wipers.

Jared was very helpful! I never considered buying a Ford until we met him, I bought my first truck and it’s a Ford.my boyfriend now wants to buy a new truck from him as well

Jay and Anderson were very helpful and took the time to make sure everything was right with my vehicle.

Original problem was corrected. However, another has now surfaced with the same infotainment system. It will require me to visit the dealer as I believe it may be a unique problem that hopefully can be corrected as well.

I had the pleasure of interacting with a few people in the service department. All courteous and efficient, making my first experience there very positive.

Came in to buy an F-150 for my girlfriend and we were treated to a great buying experience and the team was very transparent with the whole process. Would highly recommend. Would deffinately buy my next truck from Jared.

I had a last minute appointment with Mitch in service. It was a great experience, super quick and friendly staff.

Mitch is the best service advisor! Never fails to help me out. Go to Koch for great and fast service!

Great place for service on fleet and personal vehicles, But their service waiting room could use some proper chairs to sit in while you wait.

Excellent customer service. If you need to talk to anyone ask for Doreen. She will take care of you the best.

Service department was able to solve issues with our truck that the dealership we were seeing before, couldn’t even find. Megan was wonderful and took the time to explain what was going wrong and communicated with the mechanics what we were concerned about. Highly recommend this team and we will be coming back here.

Great folks to deal with at Koch service department! Easy to book my service appointment, efficient reception and pick-up, and very friendly and helpful service from Angelena.

Very friendly and knowledgeable Sales person (Jared Nytchay). Not pushy at all. Purchased a used car and so far happy with it. Recommended