Kunitz Shoes

Great experience shopping for boots after living in non winter climates for over a decade. Love the boots and shoes I got. Sales staff were excellent.

Wonderful selection, great service. Ya, it's a bit pricey but worth the money for a good pay of comfortable shoes! Dawn was such a help and so peppy.

Excellent selection of products and extremely fast delivery. I was very pleased with my purchase and will shop from here again. I highly recommend Kunitz Shoes to everyone!

I always have a great experience when I shop at Kunitz! They are not only family owned but they treat you like family too! I absolutely love all the different and FUN styles along with all your comfy favourites! I love this store!

The place to go for shoes. Canadian. Italian. American. Glam or sophisticated or down to earth. They’re all here waiting for you. Watch for sales, too, because we’ll crafted shoes aren’t cheap.

I am clearly not the target demographic. I spent at least 20 minutes in this store and not one word was spoken to me by any of the four employees while I was there. Employees were all engaged initially by other customers, but after those customers left and I was passed multiple times by employees without acknowledgement I decided to leave and never set foot in this store again. Unfortunate as they do have beautiful and quality footwear.

Staff are very friendly and helpful. Wonderful selection on boots shoes and sandals are coming in. Reasonable prices will definitely making a return visit.

Excellent selection of premium footwares! This is the shoe store that used to be downtown. Lots of free parking at their newer west end location. Great service.

Bought spike boots awhile ago and they were defective, so they were replaced without cost which I was happy with. That was in the spring so I didn’t use them until this winter and now after a few months the boots are cracking but since it is more than six months no warranty. After paying a couple of hundred dollars l expected they would last a little longer. Will be shopping somewhere else for boots.

They have great customer service and knowledgeable staff. They have good quality products. Good parking. My wife bought 2 pairs of shoes and wore them in the house and returned one pair. They were fine with the return and we will shop there again.

I just had the best service with Kunitz shoes. I ordered some shoes and they shipped them to Grand Prairie quite quickly. I emailed a couple questions that I had, I got a personal and automated response within minutes. It’s a busy time of year for retailers and their customer service is absolutely top-notch. I will definitely be a return customer!

Girl would. Ho how'd me pick out my new spike boots was awesome. Looking forward to trying a new pair of work shoes from them, when I need a new pair again.

Sadly, no Stars. It's too much! And You're Wrong! Are memorable rude and pushy responses I experienced. Oh, and even though I was dressed well and acted respectful, they are unapologetic and only write now that they “felt uncomfortable” is a lame excuse. Does it seem like they just cannot admit they could be in the wrong? Self entitled?

The context of my story is below, yet I've now changed my purchases to stores like Mephisto (they sell Birkenstock, Olang, Rieker and more), Tiramisu, and SoftMoc.

Story with context

I was there to for a 2nd time in one week to return a pair of shoes I wore around home during 30-day trial period and were perfectly clean, enclosed in its original box and was also ready to try a light & dressy winter shoe/boot, much different than the heavier winter duty boot I purchased within the past month that I liked (have since returned those too due to their rudeness).

Is returning again for another purchase an insult? A crime? Sales associate Dominique was not receptive to me during my previous visits; what is it with her?

Although it was elder Mr. Kunitz who helped me with the return, it went quickly enough but I sensed he was not too pleased about doing a return - well at least I returned them in A1 condition.

Afterwards, I went over to the display area, zoning in on two prospective models. I picked them up and soon after a kind female employee asked if I had been helped. I mentioned the exact size I needed for both in hand. I sat down on the circular seat that allows 4-5 customers to sit around while trying on shoes. I found it took her a while and became aware that she already was serving others but she never mentioned that. Okay, all good, I'll be patient and decided to look at another two on display.

To keep this short, I asked to try on four different light duty winter booties in all, and she assisted me with three. Because they didn't quite feel right and before I spend $2-400 of my dollars, I wanted to ensure I try those other two.

In between trying on the shoes:
1) Younger Mr. Kunitz (owner) walked near me and as he did was two days prior when I did a previous purchase, seemed pushy with his question, "Did those other boots fit right for you? " Yes, I replied (have since returned then due to this bad experience).
2) A female customer was seated to the left of me trying on 3-4 different types of slippers.
3) Another female customer seated to the right of me had three different ankle high leather spike boots that she was trying on.

When it came to the last two pairs for me, and as the female employee was busy elsewhere, I approached Mr. Kunitz (elder - father) for assistance (he was rearranging things in the store and not helping anyone that I noticed) and mentioned the size I required, but for one, I wanted it in a black colour instead of the brown one on display. When he came out with that black boot version, and I mentioned that I thought the black version had a smooth patent finish like the brown one on display instead of a pebble texture that it does, he strongly replied in a rude tone, "No you're Wrong! " When he came back with the 4th boot, he then said, "You've been in this store two times now and it's too much! " Huh? He then added, "What seems to be the problem, why are you having such a difficult time finding a boot? We are busy here and it's just too much". I asked do you mean that me asking to try on different pairs of shoes/boots is asking too much? "Yes" was the reply. In ending, he also said "it's been far too much, and I refuse to provide you business here! "

Just imagine, he is the one who has a problem, not me the customer. That this is the response I received over a seemingly typical shoe purchase experience. WOW!

I am already sharing my story with family and friends.

Awesome selection of footwear. Superb quality! If you want excellent and high quality footwear then this is the place to shop. Very knowledgeable staff.

Love Kunitz shoes. You are greeted as you come in the door. Within minutes someone comes and asks if you need help, giving you all the time in the world.
Just bought new winter boots and they needed a strap to be lengthened. It was completed and ended up being even better than original design within a week. Their online shopping is user friendly and efficient. Highly recommend shopping here if you are looking for shoes.

I have heard so much about this store and was excited to stop in on my latest trip to Edmonton (I live two hours away). When I walked in a did receive a hello and went on to look. I was in the store for 10 mins looking at shoes, had picked up a couple and no one came to help me. The lady who said hello had gone directly to the computer while the other was serving a customer. I went to a different location trying to find a brand they had as I wasn’t sure how the store was set up. The two sales ladies met in the store not 4 feet away and were talking to each other. I picked up a shoe and turned to ask about a size and they were no longer close. I waited a few more minutes and then put the shoe down and went to leave as I wasn’t getting helped.
They did acknowledge me with a “Have a nice day”.
The shoes looked great and the prices reasonable but the customer service needs to improve.

The staff were all very friendly and willing to help me out. Great selection of shoes and fun atmosphere!

Amazing shoes. Loved the selection and quality! I’ve really tried to be mindful of shopping local the last year and was so happy to learn about Kunitz! The West end store was very clean and well kept. My only major disappointment was the customer service. I had to keep hunting down associates to find a different size. It almost seemed like they didn’t want to help me. Hoping it was just a one-off experience and will have a better experience next time!

Thank you, Everett, for your courteous, helpful service today. I’m thrilled with my boots & can’t wait for spring to wear my shoes!

Although I didn't find what I was looking for, the staff were absolutely fantastic and very helpful! Will definitely return when I need a new pair of shoes!

Love my boots. Had a great sales guy and sold my husband Rolf and myself great looking boots with ice grips. I been getting compliments on mine

Our first visit to Kunitz Shoes. Staff were helpful and not at all pushy. There were lots of shoes (and socks) to choose from with a wide range of prices.

I love the selection of different brands and not worrying about not finding something in my size. Kunitz Shoes has become the store for my feet. Easy shopping online and at the store. Always wonderful customer service. Glad to be supporting locally.

I just love this place - friendly knowledgeable staff and great sale prices. The only reason they get a 4 instead of a 5 is they moved from downtown.

Great location, always greeted by staff upon arrival. Staff is helpful and the store is well kept. Amazing clearance section and everyday cheap prices on everything. Highly recommended as there are plenty of options and inventory available with a wide clearance selection.