La-Z-Boy Furniture Galleries

We bought my senior mother a top of the line lazy boy recliner with the help of Brittany as our sales rep. She was so patient with my mom in the showroom, kept us up to date with our arrival, and overall was extremely helpful and kind. Thank you Brittany for your time and expertise! Deb and Claire

Very happy with our experience at the South Edmonton Common La-Z-Boy location. Elizabeth was very patient with my husband and I as we looked at recliners and couches/loveseats to replace ours after a fire loss. Her knowledge of the product lines and no pressure approach was very appreciated! Can’t wait for our furniture fo be delivered!

Just recently dropped in after visiting the Brick across the parking lot. TOTALLY different experience. Unlike other places there was NOT a swarm of iPad wielding (albeit well dressed) vultures at the entrance.

Matt met us causally, gently probing our needs/wants and directed us to a couple of areas of the store and then left us alone. Thoroughly pleasant experience which we have already shared with friends and family.

GO SEE NATASHA! She was friendly and knowledgeable, and didn't pressure us at all when we bought our recliner/rocking chair. Very happy with the shopping experience!

Brittany was our excellent salesperson. She listened to what we wanted and led us directly to the 2 Seater we ended up purchasing. I recommend her as the expert you want to see. Thank you for everything Brittany. You were amazing and we enjoyed meeting you

Best service in town. Found another chair to add to our first one bought over 12 years ago.

Devon was a very helpful and knowledgeable salesman that made the shopping experience fun and easy!

I’ve been a customer for over twenty years and didn’t think twice about going there again to get new chairs. The Southside location staff are excellent. My husband had end-stage cancer and needed a good quality chair to ward off sores. Our first choice was custom colour but we noticed a defect. The service department agreed and the chairs were exchanged on warranty for different joined chairs. When explaining my husband’s impending death I started to cry and sales person Elizabeth hugged me with immense compassion. I will never forget that moment plus our new chairs are just perfect. I am a lifelong customer now.

Poor services, gave My sofa for a correction and they completely spoilt the chair design not even cleaning it after service! I regret buying sofas there.

Great buying experience with Robyn. He was informative, friendly, and responsive. The whole process of buying with Robyn's help was seamless, including delivery. Highly recommend and delighted with our new love seat and sofa.

Honestly one of the best furniture shopping experiences. If you need anything, ask for Robyn. Stellar guy and knows his stuff inside and out.

Excellent quality furniture here, and Robyn made the shopping experience even better. Thank you for all the help!

The selection was endless. Spent a couple hours in the store. Justin, wanted to make sure we were getting exactly what we wanted, and the furniture is being delivered in 3 days. 5 star experience.

Came in with intention the employees gave us space but checked in on us occasionally. Ended up spending 4000 on a wonderful dual reclining sofa.

We have been a little slow in writing this review. We purchased a recliner from the South Common store in December. Our experience was extraordinarily positive. Our Sales person was Elizabeth, and both my wife and I were amazed at her professionalism, product knowledge and overall pleasant personality. We visited a couple of times before purchasing and she was always very attentive and patient with all of our questions. Never, ever pushy!
When we bought the recliner (on a Thursday) we opted to pick it up (on the next day) at the warehouse. This procedure was also very professional, hassle free and the warehouse staff were extremely helpful.
However, when we got it home, unpackaged and assembled (which was just as easy as Elizabeth promised) we noted a small flaw.
We immediately called Elizabeth and described the issue on the phone. Elizabeth immediately arranged for the chair to be picked up and replaced with a new one on the following Monday. Delivery took place as promised and the old recliner taken away. No questions asked.
I would very highly recommend La-z-Boy as a company and very strongly urge you to ask for Elizabeth a the South Common Store.

The quality of fabrics has really gone down hill with La-Z-Boy. Recieved my recliner after a 6 month wait. And now that I have been using my chair for 3 months, the fabric is wearing. Complete over priced junk! I have been a long time supporter, but this is my last.

Great sales guy. Sold us two couches and the delivery guys were very accommodating and efficient. Thanks

After visiting many different furniture and home decor stores, we have to say, La-Z-Boy in South Edmonton Common and the one in the west end are the absolute best, hands down! The quality of service from the lovely people working at the store is authentic, truly helpful and not imposing. At these stores, you feel that the people helping actually care about you and want to help you find the best solution for your needs. We LOVE all of the furniture we received and know we will be enjoying it for years to come because the construction and quality of La-Z-Boy is built to last! Thank you La-Z-Boy team!

Hands down the best furniture you will ever buy! Did you know they have personal designer on staff? Both Matt and Susan were incredibly helpful!

Very Poor customer service

Bought a recliner 8-10 years
Requires a New base on the bottom.
Was informed they do not service or repair out of warranty products anymore, even though I was willing to pay for the repair!

Was told and informed by a Customer Sales Rep that she agreed that their New Policy is not “Right”, she said make a complaint on Social Media…!

Great Customer Service?
Buy a Upper End product and forget about “After Service “….

Company better rethink their Policy…

Employees were very helpful and friendly. The wait time for our furniture is a little concerning.

Mike K.was very helpful and great to deal with. We spoke with him on the phone, asked for him by name when we arrived, and had great customer service. He helped us work through the different options for the sofa we were interested in. I will be happy to recommend Mike to friends or family in the future.

Kevin was super helpful and super nice! We were looking for a recliner for my mom and he was able to help us out. She needs it for post surgery so it has to be a certain height and I guess the service department can actually add risers to the bottom! It is, of course, an extra fee but most places don't offer something like that so we were very excited!

My fiancé and I went in looking for a set of two couches. We were immediately greeted at the door, which, as a customer I really appreciate. Makes it easy to know immediately who can help us if needed. We said we were looking right now for two couches but just want to look around and that we didn't need help right then and thanked them. The sales assistant was very nice and attentive. Telling us where to find more couches. Now the extra info I really liked as the store is massive and I haven't been in more then once before. However, it would have been a nicer experience if they didn't follow us around the whole store. Every turn we took, they were there within 10 to 20 feet. I makes it hard to have an honest conversation with a sales associate within fairly close proximity. It was a bit of an uncomfortable experience. It would have made for a nicer visit if they actually gave more space to the customer and went away and checked back. All in all, very very nice sales associate and did seem to know what they was talking about however giving a little more space to the customer rather then following them would be nicer.

I ordered 2 couches, one hide a bed and one regular couch back in mid November. I haven’t received them yet and it’s May 31st, which I understand with COVID. My problem is there has been ZERO communication/ updates regarding when my furniture will be on its way. I feel like for the $$$ you spend between the couches, warranty, delivery, and custom throw pillows they could at least keep you updated or have much better customer service.
I called once about a month ago but I guess I’ll have to call again. This is my second set of couches from this lazy boy and it’ll be my last — customer service is everything!

This location is top notch! Garry Windjack was the sales rep I spoke with about the purchase of a living room set along with a dining room table set and the knowledge and information was excellent! The manager Justin sawa is extremely knowledgeable and more then willing to go over and beyond for the customer and his team aswell! Just the same over and beyond service Garry provide! They do not push anything on you don’t pressure you into anything but will inform you of their products. Answer all your questions knowledgeably with no bs. They make you feel extremely comfortable and welcome! Would recommend this location 110% to anyone looking!

Very helpful staff and good quality furniture and most importantly they stand by their product for warranty

Definitely recommend to buy vip warranty worth every penny.

This is usually not my store, but I can't fault the place itself. It was clean, staff was friendly and not too intrusive for sales people working on commission. We did find a beautiful and bit different recliner for my client.

Just wanted to say that Elizabeth has been the best customer service rep i have had in any aspect. Knowledgeable, fast with the calculations, takes the time to show options with no pressure sales and fun to be around, making the shopping experience relaxing. Go see her you will not be disappointed

Got a great rate on a new recliner. Great experience game home with the chair I wanted. Was just drawn for their holiday special and received my chair for free.

Great Sales experience, poor poor service experience. I have telephoned several times to leave a message, never to actually speak to a live person. They returned one of my calls and never called back. We purchased an expensive recliner only to have the base fall apart so I cannot use the product. Again currently terrible customer service.

I have changed my review from 1 star to 4 because once service was aware I had fallen through the covid cracks they rushed to resolve the matter within a week.

Poor customer service experience: I've been in before in my work attire and have had exceptional service. However today I was jeans to confirm which couch I wanted and not once was I said hi to or even acknowledged. I look young (assuming that is the cause of the problem which isn't acceptable) and when other individuals walked in they were pleasantly greeted and asked if they needed assistance. I was in the store for 20 minutes and am frustrated by the lack of service despite there being 4 salesmen standing together talking and laughing. I will be purchasing my living room set elsewhere.

No pressure sale. Was very patient with us as we had a toodler, and baby with us.

They even offered a beverage for me, wife, and toddler. I think they even gave my toodler stickers or colouring book? (I forgot as we visited 12 furniture stores in 4 days with the lil ones) To keep her occupied.

Love the leather reclining sofa, and love. So glad my wife convinced me to check out La-Z-Boy.

Oh did I mention the delivery crew were super nice, and professional! Not only did they set up the furniture for us, but they took away our old sofa (last minute of course for a fee, make sure you have cash on hand.) but also moved our love seat to another room for no fee!

Highly recommend this place!

Best customer service ever!

I needed repairs (under warranty) for my recliner. Within less than 24 hours from the first house call to the next day when a new base installed, the work is completed. The technician was 100% professional and very respectful. I rate this service not only 5 stars but 100%. Thank you so very much!

We were impressed with La-Z-Boy's service department. Our sofa needed repairs but the pick-up was cancelled due to the pandemic. When La-Z-Boy opened up again they were very prompt about following up and getting our sofa picked up, repaired and returned (within 4 days). Their service team is really on the ball and pleasant to deal with.

The furniture no longer feels as well made as it used to. Difficult to justify the high price when it feels like the stuff Leons sells

A great place to buy high end quality furniture. If your in the market for reasonable prices this probably isnt the store for you however you pay for what you get so if your in the market for a great quality piece of furniture than look no further that La-Z-Boy!

I had shopped online but needed to sit in the styles I was interested in. I didn't have a lot of time to get there, but w/ only half an hour before closing, Matt Siddons was knowledgeable, courteous & kind enough to offer me a coffee for a pick-me-up after a non-stop shopping day, that wasn't over yet! I ordered in the fabric he helped me decide & I can't wait to pick it up.

Tre Perera is phenomenal. There is a ton of selection, and I was so surprised to learn about some of their design services.

100% satisfied with our salesman Matt! He went above and beyond till we were happy with our purchase. Nothing but
La-Z-Boy for us from now on. The quality and service is amazing!

I like the experience.
A sales representative greeted us and gave us quick a introduction into the store upon our arrival. After that, nobody bothered us more that necessary.
I have to admit that the store a bit expensive.

Beware the bait and switch.

We chose furniture, fabric and recliner function and ordered—then when it arrived, the fabric and style were correct, but the recliner function didn’t match up with (the more expensive) power features that we thought we bought. I signed the delivery sheet before sitting in them, immediately noticing the error.

Their response was to simply deny, then they stopped calling us back.

Learn from our mistake and shop elsewhere.

I recommend La-Z-Boy Furniture Galleries, South Edmonton Common, Alberta - Canada
since their opening a regular customer with my family and relatives.
Bought a recliners and sofa.
Exceptional service
Impressive