Laura

I wish there was an option for zero stars. It was my worst experience. I visited the store with my husband today. I was searching for the size. There was one staff working beside us. She was super busy in folding clothes. Did not even ask what we are looking for. I searched and after 1-2 minutes, I asked the lady that can you help me in searching the size. And she said my other colleague can help you. I mean why you are there if you can not assist customer. I understand you might be busy but at least ask customer. Because I asked for help - She started looking for other staff to help.

Second lady showed me different options. I was happy at the first. I was looking for more options, she put some of my stuff in trial room. But while I was searching more she was frequently looking at me that why I am not coming to try. I felt weird but ignored.
Finally I went to trial room. I genuinely asked that can you please provide me different size both in blazer and pants. She took 10 mins but no response. In fact she started helping someone else. If you can not help at least inform customer. I went outside the trial room and found the pant somewhere outside the trail room. I picked that for trying and after 1 min she noticed that I picked the pant by myself. Oh my God, one thing she only grabbed the pants, did not gave me the blazer. Second when I checked it was not the same pant. I asked for complete formal suit. I went myself, I was grabbing the right one navy blue color but she said oh no that black, not blue. Really! I was disappointed. I gave her back all the stuff from trail room saying that the color is not same, I don’t want these. And she responded “ohh laa laa”. First of all you did not gave the complete suit, and provided worst customer service and then such comments.
Be careful before you visit there. I guess manager should do something.

This store is the worst! All they do is give you the run around! We had price tags coming up incorrectly and they wouldn’t give us the price that was marked on the tag! They had us wait till next day to talk with store manager Corine who told us she could do nothing and to call customer service. So I call them they tell me it’s a store issue talk to the regional manager Jamie. I explained everything and Jamie said will investigate and call me back and doesn’t. So I called customer service again spoke with Sina who starts accusing me and asking if I took pictures or have proof! Are you kidding me. What kind of store is this! Absolutely insane! Run from this store!

I ordered a dress on line, but it was too large. I then went into Laura located at Cross Iron Mills mall. I chose this particular Laura because the staff is very knowledgeable and helpful, and from my frequent shops there, they have come to recognize me, and know me. On this visit Shista was able to exchange the dress from the on line order with the correct size. The whole exchange went smoothly. Thank You Girls!

I had very bad experience in this specific location a person know as “MARGARITA” She was showing attitude being very “RACIST” this the first experience I had with this Laura store. And she was body shaming as well. I HOPE THE MANAGEMENT WILL TAKE SERIOUS ACTION AGAINST THIS IF NOT I will be taking further action with the head office with this specific person and the location as well.

Went in to look for dresses and not once did an employee come to greet us, or ask if we needed help finding anything. For a retail store that is essential in making your customers feel welcome. The customer service is terrible and I will never return to such an abomination of a store. Thanks for nothing.

C/Korin was very very pushy and made me and my entire family feel uncomfortable during our visit. Very uncomfortable trying to try stuff on with her breathing down your neck. If I wanted a personal shopper I wouldn't go to a Laura's. Asking to take my items 100 times after being told no is excessive. Lisa on the other hand was an absolute blessing and I appreciated her laidback but respectful manner.

Was returning a few items for my mother in which both a credit card and gift card was used, the return was big and I felt really bad for it being a hassle, but the ladies helping with the return today were very calm and tried to help me out as best they can and did eventually giving the return. The lady with the Michael Kors bag was especially helpful in my return today

The worst ever customer service, after spending 400 dollars was still left alone at the teller and no proper answer given. Too bad.

Helpful sales lady who helped me find a great outfit. It is a bit overpriced but quality compared to rest of mall.

I unfortunately did not have a good experience with this location.

The associate working the fitting rooms was great but when I needed to exchange a dress I had purchased online 2 days prior, Monica or Monique (?) was insistent that I pay the price difference (approx. $50) because the sale was no longer on.

I was only looking to get the exact same dress in a different size. Despite me showing her the policy on my receipt and explaining that what she's offering is a return & repurchase, not an exchange, she was adamant that I would have to pay the price difference.

I left without being helped. I went to a Laura location in Calgary the very next day where they helped me - no questions asked.

I 100% will not be shopping here again.