Laurel's On Whyte

Delivered a custom standard size boutique to my Mom yesterday and she was thrilled and loved the bird of paradise addition.

Thank you for helping me make her bday special and she loved your product.

I ordered an arrangement for a dear friend who passed too early. The delivery was on time to the right place and exceeded our expectations in the design and quality. I would highly recommend Laurel's based on my positive experience at a tough time

I went in with something pretty general in mind but wanted something more personalized, trying to find the most purple flowers I could for my best friend with terminal cancer, I wanted it to be extra special. It's been extremely stressful, at first I was very lost, the first person was not very helpful, I almost left because I had no guidance. The second person was very friendly, and really helped me choose something nice that I felt suited my friend. She really loved them
They had some gorgeous choices and some really unique flowers, definitely recommended.

Laurel's did the flowers for our wedding and did such a wonderful job! I appreciated how they worked with me to stay within my budget and still create my vision! My bouquet and larger center pieces turned out amazing! John was easily able to take my vision for my bouquet and make it a reality! Highly recommend going with Laurel's for your wedding or event!

We received the red roses in ample time for the presentation to our staff member. The roses were beautiful and the staff member was very pleased.
I thank you for your kindness and the kindness of your delivery service in getting the order to us so promptly.
I always enjoy working with your company when we are ordering flowers for staff. I am never disappointed- the flowers are beautiful.
Thanks,

Charlotte McFadden
Chief Executive Officer
Allen Gray Continuing Care

We had a wonderful experience working with Laurel's on Whyte for our 80th Birthday event! The flower arrangements and centerpieces were fresh and beautiful, exactly as we had requested. Our guests were very impressed! Thank you to the management and staff for their kindness and thoughtful consideration. Highly recommend!

Ordered my bridal flowers from Laurel’s on Whyte. They arrived on time and in good packaging. The bouquets were stunning! So densely packed with florals. They held up well all day, despite being white flowers on a cold day. The photographers commented that the texture also looked really nice on camera. John was also a pleasure to interact with. Knowledgeable, friendly, and professional. A wonderful experience, worth every penny.

John and his team took care of all the floral details for our wedding and did a beautiful job. They were organized, efficient and had great communication throughout the process.

I just wanted to write to say thank you for your great customer service earlier this month. I had purchased some birthday flowers for a friend and when they arrived to her the vase and one of the lily stems was broken. When I called to let you guys know, you offered a replacement for the next day. (I thought you guys were just going to replace the vase and maybe the stem of flowers) but you brought out a whole other arrangement. Neither I nor my friend were expecting that, and it was really awesome of you guys to do so.

I've really been enjoying your company as I've used them a couple times in the past, and I will definitely continue to in the future. That was really exceptional customer service.

Thanks a lot!

Thank you for the gorgeous bouquet you sent to my mom for mother's day. She raved about the beautiful colors and unique flowers.

Cons: Not a good place to go for plants although the plants they do have are in excellent shape. The succulents aren't labelled except to say that they are succulents (note that some succulents are toxic to pets while others are safe, so labelling is important). Their pricing is way too high for what you get (e.g. One 4" plants are $16 before tax).
Pros: I can't speak to their flower situation or pricing, they look like they are in good shape, though. This place offers delivery, which many places don't and their online store is aesthetically pleasing. They are doing an excellent job with COVID regulations. I felt very safe in there.

Sent my mom a bouquet from Toronto and it arrived well within the promised delivery time. I purchased a small, and it was way bigger than I was expecting! My only complaint is that I wasn't able to track the order; I got a notification when it was shipped but no notification of delivery (until I got a text from my mom), but this could be more of an issue with Shop's app. Otherwise I'm very happy with my experience and the quality of the flowers.

My friend brought me here and I was surprised that this little storefront had so much inside. You can even venture into the basement where there are a whole assortment of things to find. They have a great selection of plants and flowers. It's just a difficult spot for easy access to parking in the Whyte Avenue district.

Ordered a bouquet from overseas for my cousin who gave birth, everything was so smooth from placing the order in their website, to accomodating my requests in email. The response is very quick and friendly! Everything including delivery only took 2 days! The flower was soo gorgeous, taking into account my request and more! Shoutout to John who assisted me! Highly recommended. <3

John & his team have helped us celebrate so many special moments in our own lives and other's from our wedding, romantic moments, or "just because"! We trust them entirely to deliver fresh + beautiful arrangements consistently and at every opportunity! Laurel's has mastered making special moments all the more memorable and is the first shop I recommend to anyone.

Wanted to support a local business for my mom's birthday instead of going to a big retailer and was very disappointed.
There wasn't a lot of room on the website to add special requests. I didn't want any white flowers for cultural reasons. Never received a call or email or text to say if that was possible or not. So I called in and asked and the gentleman said that the white flower was removed. Didn't tell me if it was replaced or what it was replaced with. I asked that it not be chrysanthemum and he tersely replied that I hadn't specified that. I explained that there wasn't enough room on the website and that I thought someone would call me. He said "fine, I'll take it out". I asked if there were any on there, and he said he didn't know.
All in all it was not a very pleasant phone interaction.

When I went to pick up it looked like the flowers had seen better days and were a little brown along the edges. The "white flower" was replaced with a yellow carnation - which I thought was tacky and cheap. It was also a rose instead of an orchid which was the main reason why I ordered it. The gentleman was completely unapologetic and just said that "it says on our website". The lady there was very sorry and said that they just didn't have any orchids right now. I'm aware that the website says "Flower varieties are dependent on availability. " but it would have still been nice to have been advised when I called about my order.

I really like the arrangements on the website and I found the price to be reasonable. I really wanted this to be my go to place, but I guess I will have to find someplace else.

Writing this for my girlfriend who unfortunately had an extremely unpleasant experience today.

We have been to your store quite a few times and loved the experience, we also love to support local. However, today’s encounter really shows that it really only takes one really poor experience to turn you off from a place.

We ordered a product online last night, we came in today to pick up and were told that we needed to wait for a confirmation email, and would need to return later. Although fair if this is the policy, we then could see the product, and that they had a confirmation of the purchase in-hand so asked if it was possible to simply have the product now. The gentleman we were speaking with then reacted extremely rudely and scolded us for even asking. He agreed to arrange the product but was clearly frustrated and angry about needing to do so. Left the store feeling extremely poorly and would be uncomfortable returning.

Love the store, but the service today was frighteningly poor.

We were blown away with the wedding bouquet that Laurel's created! It was a beautiful work of art! The most exquisite flower arrangement I have ever seen!

Laurel's has an excellent selection of fresh flowers and gifts. The flowers are available at a variety of price points and sizes, so you can spend a little or a lot. The staff is very friendly and willing to help you out in picking a bouquet. Parking can be tough, but that's Whyte Ave for you.

September 2020
Got my calathea "white fusion"
Nice mini greenhouse store in the heart of Strathcona
Friendly staff

Thank you to John and his team for the gorgeous arrangements! My daughter’s wedding was canceled due to Covid but John was able to rework the proposal he gave us for another event and we are thrilled with the results!

The initial consultation was really fun! John did a great job of taking the ideas we had and making recommendations.

I booked with John on Laurel’s On Whyte to do my flowers and centrepieces for my wedding on January 25. It was an amazing experience, during the consultation he listened to every tiny detail I had and gave amazing ideas. When the wedding day finally arrived and I got see the beautiful creation he had designed they were breath taking! I would recommend them to everyone! There flowers are so beautiful and the customer service is impeccable!

The most beautiful flower arrangements for our August wedding were done by John. Recommended by our wedding planner, John took the time to go over his vision with our colours and theme in mind. After our initial meeting and with many back and forth messaging through email and phone calls (which were answered promptly and quickly) everything we wanted had worked out perfectly.

He matched the decor and theme of our wedding to the tee. It was beautiful, elegant and classy nothing was out of place. The flowers and greenery were fresh and stood the night amazingly. My bouquet was gorgeous (I believe there was a flower he thought initially would not be in season but it was in the bouquet that day, so happy to have seen it!).

The pricing was reasonable and expected for a wedding of 100 guests, a bridal party of ten and the venue itself. It was more beautiful than what I could have ever imagined! Some of our guests were guessing the flowers alone was priced as much as our entire wedding! That was how extraordinary the arrangements were.

John is an amazing artist with much knowledge about flowers and greenery and who has a great sense of style.
I will always remember his words "Rest assured, the flowers will look beautiful! We don't do ugly:) "

Thank you John from Tony and I for making our wedding a memorable one!

Very overpriced for the quality and horrible customer service. The guy working there was interested in anything other than helping customers in the store. Sorry for inconveniencing you by spending money in this store. I will not be back.

Definitely a very cute flower store. A little bit expensive, but you're going to get a more interesting and better-looking selection here. I have never felt shorted when ordering (and upgrading) a bouquet, which is more than I can say for many of their competitors.

I was in to get a Christmas arrangement for my co-worker. Beautiful flowers, but extremely snobby atmosphere in here. I ended up going elsewhere.

I've never been here before nor have I ever bought anything from them, yet somehow I found charges on my credit card from this store. Had to cancel my card and report them for fraud.

Laurels on Whyte has been my go to Florist for the past few years. They have always been very helpful and prompt when I go in there and I love their flower selection. I find their arrangements to be beautiful, unique and well put together and always get so many compliments when I send flowers to someone. It really does make a difference! I got married a few years back out of town and couldn't get them to do my flowers which was a bummer (I didn't like my flowers as much as I would have if Laurel's had done them) but I appreciated the advice John gave me in regards to maintaining them and centre piece ideas.

Fabulous place for all your flower, plants fix and needs. Also they have the cutest home decor and amazing line fo cream, sopes and candles, so much to see. Don't forget to visit their basement, is full of incredible stuff. I picked up a flower crown for a shoot and oh my god look how cute these turned out

I recently got some evergreen Christmas decorations made here, but unfortunately it really wasn't up to the quality I would have expected for a professional shop nor for the price I paid. I love the shop otherwise and they're always kind, but the price for the quality was quite a surprise. We spent a couple of hours remaking the product into something a little more polished looking which wasn't really something we wanted to do.

After my recent experience at Laurel’s On Whyte I felt a review was needed. The variety of flowers and gift options is very nice however customer service was of last priority.

The friendliness and lack of ambition was quite surprising to me for being in such a customer focused business. This time each year on behalf of my firm I go and pre buy / make arrangements for gifts and flowers to be delivered to our clientele as a thank you gesture for their support over the years. This can be a time consuming ordeal so I typically come in and explain what I want and explore my options and start the ordering process.
I was not acknowledged when I came in and when I finally spoke to an employee I got about halfway through explaining my situation before being interrupted and then later on disregarded.

My advice to upper management is to teach your team the importance of being friendly, acknowledging customers and to not make them feel like they are taking up time. Never paint each customer with the same brush as that can cost the business quite a lot of money (in my case) and to acknowledge everyone. I took my business elsewhere that was more than happy to tailor my needs for the upcoming 2019 year. I hope this can be a learning experience and maybe one day I will come back.

Dallas R.

I have to confess that I did not shop around for a florist after getting engaged because Laurel's on Whyte has been my go to spot for years and I knew they would do a wonderful job. They exceeded our expectations. John was very organized at our initial consult and helped expand and give direction to my ideas. I had proposed hoop bouquets for the flower girl and bridesmaids, which turned out absolutely beautiful. In the weeks leading up to the wedding emails were answered promptly to answer any questions or confirm final details.

The final total was well within our budget, especially after John made some adjustments to the types of flowers we used for table centers. Instead of favours we gave away the majority of our flowers at the end of the night, our family and friends loved them. We would highly recommend Laurel's on Whyte as a wedding florist or any other occasion!

I wanted to send my wife flowers for our anniversary. The girl asked what I would like to send and I
replied “send something with lots of colours”.
The arrangement was delivered on time and I have to admit it’s really quite excellent!
My wife was really happy with it and we have a nice start to a date night out.

So guys, if your calling to send your wife or girlfriend flowers, just say “send something with lots of colours”,
Because somehow they know how to translate that.

Thanks Laurels, well done, 2 thumbs up!

The flowers are good quality, considering the price, and the shop itself it quite lovely and quaint.

This was the first time that I had been into Laurel’s, and was quite taken aback by the lack of tact from one of the employees, almost bordering on rudeness. After looking at other reviews, it appears as though I am not the only one.

Secondly, I was very disheartened when I realized how much wrapping they use for a single, four stem bouquet: tissue paper, cellophane, staples, polyester ribbon, and a sticker.

When I got home to unwrap the flowers to put in a vase, I found out that most of the wrapping wasn’t even really necessary, as each stem had its own individual plastic water vial.

I can certainly understand why this would be done if a bouquet was a gift. However, as a shop that is located off Whyte, one of the trendiest/hippest areas in Edmonton, you think there would be more environmentally-friendly initiatives on their part. Perhaps by asking a customer if they would like a bouquet gift-wrapped, waste could potentially be avoided.