Lee Valley

I love this store. Just bought my niece some kitchen gear. The staff member on the floor was fabulous as was the gentlemen that checked me out.

Helpful staff, great selection of hand tools for woodworking plus a demo bench to try them out.

I like you very much, there are many useful things I bought a backpack that is super good, the employees are super friendly

I have been buying stuff from Lee Valley for years. They have excellent products of all sorts. Today I just got a quality pole saw at a reasonable price from Lee Valley that will let me prune a tree in my backyard.

Can be a bit of a wait to see someone at the counter, but a great selection of specialty tools for the garden, woodworking, and more. Prices are high, but quality and selection are very good.

Had a great experience with my Festool purchase, Neil was an expert on the matter and even set me up for success with some suggested some Festool videos to check out. Thanks!

Great products, terrible service. No one to answer questions, clearly peeved to be assembling my order. Long time customer, done now.

Super friendly staff that are always welcoming to help you with your project. Easy website to navigate and in store order screens that make the counter experience a charm.

There is no doubt that Lee valley can be expensive but you truly get what you pay for. Also may unique items. The shopping process can be intimidating but there are people normally able to help

Love this store but the staff! Why all the old grumpy people? I would rather be served by a bored young person than be snarked at by grumpy old people. How dare I ask for you to leave your back room revelry. It sure looks like a great gig and LV is supposed to be a great employer, so why so snarky at customers (at at store at prides itself at customer service?)! Please hire better staff!

Customer service on the phone is been terrible! It took days of calling before anyone answered. I asked if 2 tools were in stock I saw on their website that said limited. The person was very annoyed to have to find out for me. You can tell by the sigh and tone in their voice. I even provided part numbers and manufacture to help. On the website some items say available and some say limited. I didn't know what limited meant. The person was short with me from the beginning and rude just trying to hurry and get me off the phone. I have been saving up money to buy several things from there for awhile. I have never been there in person, but was excited to finally go pick up the items I wanted. Everything came up available online, but 2 items. I wanted to make sure they were there before I went or if they would have to order them first. The person was not helpful. Said the items were not in stock. That's as far a the help went. So, I looked them up on the manufactures website and spent my $600 on there instead. If that's how they are on the phone I'd rather pay the shipping then go in their store and buy from them!

Unhelpful customer service. Was given an ancient catalog that didn't have the tools I had found online. Only computer to look up items online was at the hands of the employee whos fingers moved with the fluidity of frigid molasses. Why I felt pressured to buy the wrong items I was presented with, I don't know. Just order online. I was able to find the exact tool I wanted originally with ease.

Gentleman at the counter knew exactly what I was asking for, even when I didn't know the name of the product. Always a treat to go there.

Needing a customer service refresh! Sometimes experience comes across as arrogance. I’ve always enjoyed this store but my recent visit has changed my mind. Particularly the woman who felt the need to repeat loudly three times, that my card had been declined. Training here would have been an asset.