Lee Valley

I've ordered a lot of LED lighting over the past year. Have had no issues and great customer service from John. Thanks!

Interesting! Good stuff service,
Clean and I enjoy my trips there!
My toy store

Love lee valley, quality products at sometimes outrageous prices, but there's no other store like it!

We got what my dad wanted pretty easily and quickly. The staff was helpful and knowledgeable and friendly.

So incredibly happy with the customer service I received. I ordered an item online and it was missing a part. Worried I would have to return the item by mail or drive 2 hours to my nearest Lee valley store I reached out via email and they sent me confirmation of shipping the missing part within a day. I’ll definitely shop again, it’s so nice to know they value their customers in such a way.

Called to see if they had eyelets and Chandra was such a great help what excellent customer service we received they didn’t have what we wanted but Chandra went over and beyond to find another store that had them for us, thank you for you excellent customer service.

I am extremely disappointed by the customer service I received from Sherry over the phone. My husband and I ordered some tools to be delivered from Ontario to our home. We received no tracking information at all, and with the porch pirates we were worried that someone stole them. I called in today to ask if we could get the status of our order. Not only was sherry’s tone abrasive but it was rude and condescending. As if me asking about our order was an inconvenience. When I asked her why we didn’t receive any tracking information - as they take your email when they put the order in btw - I was told that’s just the way it is and it’s in the hands of the shipper. I understand that this company has a lot of speciality tools, but you think maybe showing a bit of kindness or compassion to your customers concerns would be maybe polite? With the internet you are able to order these speciality tools elsewhere now a days. Your not the sole market anymore. I’ve emailed into their customer service we’ll see if I get a response. But to be honest we won’t go here ever again after this interaction. You don’t get to make us feel stupid about an order we made at your store for quite a bit of money and expect us to come back and buy more.

Found exactly what I needed for much less than it would have been on Amazon. This place is so cool! This isn’t just a boring tool store. They’ve got stuff for all kinds of hoboes. The staff is very helpful and their website it great for letting you know what’s in stock before you go.

This is a beautiful store. It's not so large that you feel lost, but ample enough for shopping. And of course, the quality of their products is awesome.