Legacy Ford Ponoka

Well sales experience was great. However got a truck with a gremlin is what they call it check engine light and d rated get the extra warranty and guess what. That’s right can’t fix it and best option they say is buy new truck but want current truck at less then owe on truck and not willing to even give a deal on a new truck but that’s best fix they have.

Excellent, prompt service. Given adequate information to understand what needs to be serviced.

After months of back and forth trying to figure out what’s wrong with my car, there was finally a diagnosis. A bad situation turned good, I’m glad that we were able to come to an agreement on what our next steps were, had a transmission flush, did really good for a little while took back on Friday and was able to figure out what was wrong with the transmission, thank you Pat for working with me in such a difficult situation and I hope we’re able to patch up a customer based relationship from here on out. Thank you so much to Alden for working so well with me through this, and taking my concerns seriously. Although it’s been a bumpy road with my purchase I’m willing to put some trust back into this. I hope things can stay good from here on out.

I have a 2020 vehicle and this year (2023) they replaced drive shafts and I'm very happy with the job they did changing it

Call Friday morning with a brake issue on my travel trailer. They got me in right away. Solved the issue and had me on the way! Excellent Customer Service! Thank you!

They were extremely professional and made me feel like an important customer! I would definitely recommend going to them for any service you need for your car. They make you feel at home and the work done is top notch. Thank you legacy ford!

Very good experience dealing with Trevor and Brit. Very honest and super nice people. Best dealership I have deal with hands down.

It always feels like walking into a friend's house, you're always welcome and happy to see you.

Over a decade of respect and honesty from the staff at Legacy Ford Ponoka. From Trevor in Sales, Cheryl in Service, and Pat the GM, including Dustin in finance, all work together to make sure the customer is taken care with integrity and pride.

Great experience purchasing our new Bronco with Legacy. Working with Steve and Brit was smooth and easy. They went above and beyond for us to make it happen quickly and enjoyably. Appreciated it.

I recently had the opportunity to buy a vehicle from Legacy Ford dealership, and I must say that I was thoroughly impressed with their level of customer service. Even after the sale was finalized, they continued to provide excellent service.

I want to give a special shoutout to Steve and Pat for ensuring my satisfaction with the purchase. Overall, I highly recommend Legacy Ford dealership to anyone who is in the market for a new or used vehicle. Their outstanding customer service, honesty, and knowledgeable staff set them apart from other dealerships.

Thank you.

The Legacy team is always fantastic to deal with! They all go above and beyond with their customer service!

I have always been treated well here, from buying to servicing, they have you looked after

Took my car in a bit ago to get repairs done after trying 2 other dealerships.
The service was smooth, and the work was done in a timely manner. The service advisor I dealt with did everything she could to ensure the process was smooth. Thank you Brittany for the amazing help and service!

Awful customer service and questionable mechanical work.

Had to go in for warranty work, drove 45 mins there and checked in. Sat in the lobby for an HOUR before they came and told us that they didn't have our parts. Since we bought our vehicle here we thought we had to get the warranty work done here so we reluctantly rescheduled again because the secretary was very embarrassed and apologetic. Parts weren't due to come in for another 3 weeks! Like? Ok. I get it. People make mistakes. Clearly the communication between the departments are lacking.
So they said the work would take all day so we would get a courtesy car. Next day they call back saying no actually can't get a courtesy car but they can do the work in two hours. Okay. Go in for the work, it's done. Drive 45 minutes home and they call and say they forgot to put a bolt back on for the remote start. (3 second job) Now we have to drive all the way back. We complained because HELLO GAS PRICES? ! The shop foreman said "well I saw you drive away and told them right away to call you to come back. " Didn't get a call for 45 minutes. To make it better they offered a free detail with our next service. So we pay them for something again to get a free detail like what? ! Fool me once, no wait, they fooled me twice. Don't be a fool like me, pick a shop that actually trains their employees in how to treat customers so they come back.

I was quoted $600 for both front axle ujoints then charged $800 and they only did one side. Not impressed. Cannot recommend.

Friendly, quick convenient service. Getting reminder and set up appointment calls for service due is also an added bonus.

Legacy Ford has been a very positive experience. This is my 4th vehicle purchased from Legacy and I have had no issues whatsoever with the service and staff.

The staff have always treated me well any time I've had to go there and I will always go there to get certain things done on my vehicle. My last stop to get tires on took a bit longer than expected but it was also that time of year where it was busier than usual but I was always kept informed as to what needed to be done.