LensCrafters

Bought two sets of frames and lenses in spring. First time with progressive. I struggle for months trying to adjust. I kept complaining to friends and family that progressives are horrible and they kept telling me "you just need to get use to them". After 8 months of more off than on use, I decided to just get them to put reading lenses into them, I would pay because I'm not using them as they are. When I talked to staff at store about my plight, he said that doesn't sound right. They spent a while diagnosing and analysing the glasses and determined that the lenses were not right. They replaced both sets under satisfaction warranty within 10 days. I like progressives now! It's not only about if they fall, we all fall at some point, is about how LensCrafter picked themselves up afterwards. I respect the continuous effort to do the best they can. They earned my loyalty.

Thoughtful, courteous and prompt service. Cheryl responded quickly and completely to all my questions.

The ladies were above excellent 100% the best service anyone could ask for. I will tell all my friends and family to go there for their optical needs

Drs.was professional and explained everything I needed. I am thankful for her attention.
The salesperson was friendly and showed me the best glasses and helped me choose them. I am so happy with my new purchases.

Dr. Margaret Chen and her Team have always provided friendly, professional service. She provides a thorough explanation of what is being done and the results received. I would recommend her without hesitation. Thank you Dr. Chen!
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When it comes to our eyewear choices, Eileen Lang always provides the ultimate experience for my Family and me! She is kind, thoughtful and listens to her Clients needs. Eileen is a true professional who takes the time to insure her customers walk away satisfied! I trust her judgement when it comes to my eyewear! She is a true gem!
Thank you Eileen!

I was taken care of by Shannon at the Kingsway location. I am very impresses with her care and knowledge of the product. I strongly recommend the Kingsway location for eyewear needs. Shannon was super for me but all the staff that I have dealt with there are very patient and willing to spend the time needed to get you into a pair of eyewear. I am very happy with the service provided there.

The staff are amazing, extremely helpful and friendly, the store is nice and clean and well organized
Unfortunately my glasses came out extremely thick and unwearable, they are even sticking out of the front.my prescription hasn't changed, in fact it has gotten a little better from -6.50 to -6.00 and I've never had glasses this thick, i always get 1.67 lenses and I always get thin wire frames, I will have to return them, even though I absolutely love the frames. This thickness is not the store staffs fault of course but has to do with the lab that made the lenses

I came in to get my glasses adjusted. The service is free and quick, and the staff was helpful and kind!

Great, quick and efficient service needed the screw changed to my glasses and they did it for free in 30 minutes

Huge shout out to the friendly staff at Lens Crafters (Kingsway Mall location) who are always so pleasant to deal with.

I recently brought in a pair of glasses for repair which were off warranty and they were able to salvage them in just a few minutes time, and at no cost!

Service like that ensures we'll be repeat clients for a long long time.

Thanks again!
-Chad.

Super impressed, the woman that helped me out was able to fix the nose piece of my RayBans super fast, at no charge! She was super friendly and catered to my needs. The sunglasses hut downstairs were about to charge me to fix it, thankfully I went to them instead.

Was a customer for yrs
Sad to say its some of the pple they hire are not good customer service pple. Put it this way if I'm a customer and I want to get a certain pair of glasses. Whether there's insurance or I'm paying. It should be my choice plain and simple and recently. They wanna charge you more for extra things like that were never there before. It's amazing? Anywho I know i'm never going back there

Have been going to see Eileen for close to a decade. Always incredibly nice and helpful. Won't go anywhere else!

Everyone at this location, have always been amazing. From the moment you enter, til the moment you leave. I appreciate how busy the store was when I was there, the manager Cheryl acknowledge me and was kind polite and made sure I was taken care of.
High five to all of you.
Rockstars in the making

Dr. Chen was fantastic. The best eye exam I have ever had. She was attentive, professional, and kind. Shannon helped me get my frame and lenses. She was knowledgeable and helpful. The process was very smooth.

I had an amazingly pleasant experience here at LensCrafters Kingsway with Sandie. She was very personable, went out of her way and was able to help repair some glasses in a timely and professional manner. Will definitely be back and recommend friends and family! Thank you Sandie and LensCrafters Kingsway

The staff were amazing and the incredibly helpful! The optometrist was friendly and kind! 100% recommend a visit!

Was greeted promptly upon entering and helped instantly. Cheryl made the whole process of hooking me up with new glasses quite easy. Good job.

I was so impress
ed with not only the selection of items to choose from, but then was then doubly impressed with the customer service.
Customer service professionally handed over information pertaining my needs as they went for break
Sandie went above and beyond and set the bar quite high.
Thanks team.

I've been a customer for about 20yrs at lenscrafters. Today Crystal and Eileen were awesome in finding the frame and lenses that suited my needs and appearance.

The lady really looked after me. She help me pick the glasses and gave me a number of options with the related prices. I appreciate it.

Awesome experience! Everyone was professional and very helpful. I would recommend all the people I know to check it out️.

Dr. Margaret Chen and her Team always provide friendly, professional service.
Dr. Chen provides a thorough explanation of what is being done and the results received. I would recommend her without hesitation.
The in-store staff, especially Crystal was patient and honest with me, in helping chose the eyewear that works best for me. We always receive great service and will continue to shop at this store.
Thank you.

Qiana was wonderful at helping me adjust 2 pairs of sunglasses. She was more than happy to make them fit perfectly again even when it meant dozens of minor adjustments. Love the Kingsway location!

Amazing customer service from Mazen! He found the perfect pair of sunglasses for me! He was very knowledgeable about what I needed in my sunglasses. Would definitely recommend anyone to Mazen at Lenscrafters Kingsway.

Larhyssa is beyond amazing and helpful to me. Friendly and plan to come back for any of my glass and vision needs.

Had a great experience at LensCrafters Kingsway. The people helping me were very informative and friendly!

This is my first time at this location. I was greeted promptly. The staff were eager to assist me. All so friendly and accommodating. I was fit in without an appointment. Dr. Tsang was so knowledgeable and explained everything in a way I understood. All optometrist staff went over and above to assist me. I felt like I was a regular client that had been coming here for years!
The Lenscrafters staff were also very helpful and understanding. I was given prompt service and got a great deal on my glasses!
I will definitely be back!

I've purchased glasses from here, but while that was an easy, pleasant experience, my rave review today is regarding they're fitting service. I ordered glasses online and they squeezed my head like a tube of toothpaste. I went here and pleaded my case, and they were more than happy to heat-gun the arms' positions to relieve the pressure, and for that I am so grateful! Thanks, guys!

Great selection, good prices and wonderful customer service. Sandie went above and beyond to help me with my purchase and gave me a great deal too. I will exclusively be shopping for glasses at the Kingsway location from now on!

Have been coming to the Kingsway location for years. Great selection and more importantly great, professional and friendly staff!

Very happy with my visit. Had a pair of lens to switch from a broken frame to a new frame and they took care of me no charge. Also took the time to adjust my frame. Next time I need glasses I will be back.

I had a lady be really aggressive with me today over pricing and what lenses I had asked for. She scared me right out of the store and I abandoned some cute frames that my insurance would have paid for. No wonder people are buying online!

Shannon and Marissa were fantastic. I had an issue with my Ray Bans and they were happy to repair them even though I didn’t purchase my sunglasses there. Very friendly service.

My husband and I came here today in need of new glasses. We didn't know that eye exams could be done in store so we had previously gone somewhere else. We come in with our new prescriptions and were met by the friendliest staff. There were very knowlegeable and worked to get us the best deals.i really liked the people that worked with us (but I'm horrible at remembering names). They guy who did mine was a student optomotrist and I had no idea until it was mentioned. Both staff members that worked with us were awesome. My husband even joked about voting for her for Prime Minister. All in all, it was a fantastic experience.

Bradley was so helpful in helping me find my first pair of glasses! Staff we all very friendly and helpful

I needed a small repair done on a pair of my mom's glasses. On a busy Saturday afternoon, I was given great and quick service. I should mention that I have been here a couple of times during the pandemic and the staff is always top notch. Thank you so much!

Amazing staff that actually care if you see clearly. Very willing to assist with apply the relevant discounts on frames / lenses.

Dr Cheryl Tsang is probably the best eye doctor in Edmonton hands down ensuring you see the best you can is her priority and she is very willing to work towards your eye happiness! Every person in the office is happy to help and you can tell they smile-even behind the masks.

I worked with Eileen to pick out a pair of everyday glasses and sunglasses. We had such a good time and found two perfect pairs for me. Eileen is professional, knowledgeable and friendly. I felt like I was visiting with a friend rather than making a transaction. LensCrafters has always been good, but Eileen is great!

Two years ago, I bought a pair of Georgio Armani frames for my prescription glasses. Again, this year, I bought another pair of transitions lenses on a Prada frame. I couldn’t afford these glasses if it wasn’t for the great discount prices that were too good to pass up. Coupled with that is the excellent customer service. This time QiQi, patiently answered all my questions until I felt comfortable with my choice. Keep up the great service LensCrafters.

Never been to this location before. Had my eye exam at Southgate. I went kinda late in the day. No specific issues. Things are very impersonal now everywhere you go. I'm on Income Support so I only get to chose from a very small selection of frames and got pretty much the same ones I did 5 years ago.now I have to wait 2-3 weeks for them to come in. But things are delayed everywherebi guess. I was kind of excited to go and get them and it ended up being a very mellow dramatic moment, was hoping to sport a new look but ended up with the same boring ones I had last time. I get that we can't get Prada or something covered, bit you'd hope they could at least change up the styles a bit. On the brightside however, I am looking forward to being able to see again.so at the end of the day.they did their job and they did it well.well I hope. Will find out in 2-3 weeks when my Armani Exchange glasses cone in. Till then. I'm still very blind.

I did a lot of reading up on different places to maybe go. But, why fix something that isn't broken? Never had a bad experience and I've been wearing glasses since I was 5. I'm now 41. *yikes*. Hopefully soon people can laugh again and have fun at their jobs. This whole single file military-esque way of life is no fun for anybody.

Thanks for the great customer service. It's appreciated.

Cheers

Super friendly environment, very helpful with choosing the perfect frames. Would recommend to anyone looking for new glasses:)

Everyone was very welcoming and super helpful! Eileen was very sweet and really helpful! Will definitely return if more glasses are needed.

Great deals on great products. Cheryl the manager sorted out everything in a timely manner thanks Lenscrafters!

Been going to the Kingsway location for my families glasses needs for quite sometime (a family of 5)
Each and every single associate are always so very helpful and pleasant.
We are very pleased with the service we have always received and will continue to shop at Lenscrafters for our future purchases.:)

Fantastic service! Cheryl is amazing, lost a screw to my sunglasses and she had it replaced and the glasses cleaned within 2 minutes. Thank you!

Kingsway LensCrafters staff was awesome, my 13 year old daughter had broken her glasses at a sporting event and her and her mom glued them back together until we could get into have them replaced. Kingsway LensCrafters was the 4th LensCrafters we checked, they could have the exact frames and lens back to us in one hour, the one at north mount had the Lens and was willing to work with us to find lens that could be covered under the warranty but luckily we didn’t need them. Kingsway will be our first choice from now on. Thank you for you happy and great service.

I love the frame selection and the knowledgeable staff to help me make the right choices for lens that will suit my needs. The staff are always friendly. I like how you can see the team work between the staff and the doctors office to help everyone in a timely manner.
Thank you for all your help from both LensCrafters and the doctors office. Love my new glasses!

LensCrafters staff and the medical staff and De Larsen are all very knowledgeable and willing to go above and beyond to help.

I like their service here at this lenscrafter location people are kind and accommodating. Thanks for helping me out today with my prescription glasses, Cheryl. You are awesome.

Everyone who assisted me in the store was friendly, helpful, and clearly explained to me everything I needed to know. A very positive experience.

I have purchased all my glasses for the past 10 years at LensCrafters Kingsway but I will not purchase from them again. I had horrible customer service when I went to have new glasses adjusted. I was told I would get a call when I could come in for the adjustment (they said around 20 min). I sat outside the store for 40 minutes with no call as I watched other customers go in. I then went to the entrance of the store and was ignored for another couple minutes. I am done with LensCrafters.

Thank you QiQi for making the proper adjustment on my sunglasses. I have been trying to have them corrected for some time now. You were the only one that listened and understood what I meant by them not fitting correctly. Your troubleshooting skills are second to none. You took the time to go through the whole process to ensure everything was correct with the lens and lens placement. After you had confirmed this was correct you made one small adjustment and FINALLY I can see properly without any distortion. Thank you so very much. You are the BEST!

Very kind and courteous! They helped me with everything. All questions were answered so well. High recommend!

Great place to get help with your glasses. We have always come to LensCrafters kingsway and West Edmonton Mall. Wonderful Lady's to help you. Covid safety is also a 5 star sanitized and clean before you sit down. Thankyou for caring! Only thing is if the glasses are not at certain locations they need to offer to order them or get from another location. Would have been very happy to get the ones I loved. These will do I guess, the arms on these glasses are straight and I want bowed arms. Thankyou

The staff is very accomadating and happy with my purchased.got a good deal for a very good quality sunglasses! Until next time.

Friendly and professional! They understood my situation and worked with my budget and still got stylish frames!

Great service at Kingsway mall Dr was great and optician was very helpful for both my wife and I.

I needed 2 get an eye exam done & my prescription eye glasses replaced like 3 years ago. I was actually approved by Indian Affairs back in in late Sept or Oct 2019. I lived in Wellington/Calder area 127street &132 Ave in Edmonton @ those ghetto, piss poor excuse of a Boardwalk apartment complex
which I hated but loved the neighborhood. We Got robbed & then 1 unfortunate event after another for the rest of 2019 & all of 2020After 3 evictions & my friend Alex passed. I grieved 4 half a year & then when I had a chance to book an appointment at LensCrafters I did & followed through with it bcuz they have glasses insurance plus it was nearby. The doctor was Uber kind & she made me feel welcomed. THEY DON'T HAVE MANY FRAMES FOR NHIB PRICE RANGE THOUGH. ️

Very professional and friendly staff that make you feel great and comfortable, they have great advice on how you look in all their pairs and I walked out very happy.

The only reason I gave them 1 star is because I can't make it zero. My husband medically can't wear a face mask because he has a condition where if anything surrounds his throat or mouth he immediately starts to gag, his throat constricts, and he vomits. He does wear a face shield, and he has a doctors note for his condition. Our family of 4 had an appointment for eye exams. They would only let us in 2 at a time, so I went in first with our 9 yr old son. Apparently they refused to let him in, and were very rude about it. Then they tried to take our 4 year old (who is super shy and afraid of strangers) in by herself as they wouldn't let him in. It was the worst service we have ever had, the lady who denied access had a malicious smile and seemed to take great joy in telling my husband he couldn't come in. I understand the safety reasons, but they went beyond and were quite rude, especially since he can't physically wear a mask. We had gone to this location a year earlier with no problem. But we will not be returning ever again. Customer service is all but gone nowadays.

The medical team and the team in the showroom were very friendly and helpful. I spent a long time trying to make up my mind for new glasses and they were very welcoming. I'm sorry I have a short memory otherwise I would have definitely remembered names. The only bad thing about it is that I had to pay $1000+ for 2 pairs of glasses. I'm glad I went to that store though.

I love lens crafters, been going to them for years, they started next door to my eye doctor, now my eye doctor is in the same space with them and I have always loved the great quality of the staff from lens crafters no matter how many years go by, the staff is always exceptional. (:

Having spent over a thou on glasses at this place, you'd think I'd be entitled to some service. I was having issues with my reading glasses, which another optician believed was a defect in the lenses. At Lenscrafters on Thursday afternoon, though, I was told firstly, it was probably scratches that I had made and then, if not that, I wasn't entitled to anything as my glasses were too old. I asked if an optician could just look at them and without consulting anyone, she informed me that it would be at least an hour for an optician to look at them. Needless to say, I will take my business elsewhere in the future.

Great people through and through. This location has been my eye glass favourite for nearly 20 years!

Thank you LensCrafters for the great product selection, great service and the friendly, knowledgeable and courteous staff.

Bought saftey glasses with the wrong perscrition have to wait 45 min for them just to inspect there work, because the staff want to sell glass to other people before the fix problem that there peers have created. Between posting the wrong operating time and staff not bringing able to prioritize taskes in a logical manner it has been a big time waste.

Clean professional first impression walking in, knowledgeable and prompt experienced staff to ensure everyone is taken care of. Great doctor! Highly recommended

Great service, Gerald was well looked after, staff personable with a good sense of humor, manager followed up to make sure everything was finalized with no glitches. Received email within timeline.

Was in earlier in the month for an eye exam and to purchase glasses. Although I was fully covered through my insurance they couldn't accommodate what I wanted. The Doctor was great but the rest of her staff was not very nice nor were they helpful to my needs. I highly recommend you come here at your own risk. As for the retail side: selection is next to none of you looking for something economical or unique.